Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously don't even think of using this company, obviously the sales process is fine, but the aftercare is atrocious. Finally got someone to admit that my 4 seater sofa had gone missing, suspect a nice xmas present for one of the warehouse staff.... Trying to get a refund is proving almost impossible. I've spent 5 hours on the phone today trying to get through to customer services....don't waste your time or money.”

Helpful Report

Posted 4 years ago

“Ordered a sofa from here on September the 5th, finally got a delivery date for December 16th. Got a call at 7.30am from the driver to say he was on his way. Arrived 30 mins later only to find the sofa wasn’t on his lorry. Called Sofology, had to wait 2hrs 30mins to speak to someone which in itself is infuriating. Got through to a rather unhelpful and rude customer service operator called Stacy ‘don’t have to tell you my surname’. At this point the plot thickened. After giving her my order number she informed me that my sofa had arrived from the supplier with the corner piece in the wrong colour and that is not their fault. I found it odd as they still carried out a delivery and there was no sofa on board. I called the driver back on his mobile and he confirmed 100% that my sofa was not in the back of his lorry. Seems like they knew well in advance of the delivery date that their was a problem with my order and they didn’t have the decency to let me know in advance. The driver also told me that it’s been a disaster since covid and he is still delivering orders now that we’re made in 2019. I totally get it, but if it’s that bad why take my money in September? I must say in their defence they offered me a loan sofa, the opportunity to get the sofa i ordered with a lead time of another 17 weeks (but she could try and half that, with no guarantees) and £150 off as a token of goodwill. She didn’t seem impressed when I burst out laughing! I asked to speak to a manger and was told no and their is no guarantee of when they will call me Honestly think before you buy from here! I’m stuck with no sofa for Christmas and It’s not just me there are hundreds of people in the same boat on social media”

Sofology 1 star review on 16th December 2020

Helpful Report

Posted 4 years ago

“Ordered a sofa and rug in-store and was looked after by very friendly sales staff. They took us through lots of options and helped compare colour/material swatches. Left the store feeling confident in my purchase. This was in early September. The sofa was delayed delivery twice. First time I was given the excuse that Covid delayed the construction. Second time I found out about the delay on the expected delivery day. When I called about what time to expect the sofa (it was past 3pm) I was told 'sorry, the day you selected is the day the sofa is delivered to the depot'. What?! The sofa was delivered a week afterwards and I'm happy with the end product. However the rug... When purchasing the rug I was told it could be delivered within a month of ordering, but I opted to wait until the sofa is delivered. Well the rug hasn't arrived a month after the sofa being delivered. It's failed to be delivered three times! Every time I call for help the staff inform me they've emailed "the warehouse" and the "the warehouse" will get back to me within a day. Two weeks and multiple follow ups and this warehouse or Sofology has never contacted me to discuss the missing item from my order. I've written a formal complaint to Sofology by email and haven't received a response after a week. Every time I call them I'm on hold for an hour at which point I give up. Terrible customer service and I couldn't recommend them to anyone based on my experience. I dread my sofa having any issues because I don't want to deal with Sofology ever again!”

Helpful Report

Posted 4 years ago

“Our sofa was on offer at the time of buying it. When it came to delivery they ‘lost’ our sofa. They didn’t get in touch with us to tell us, they just didn’t turn up with the sofa on the day! We had to chase round after them! Nearly a week later after me ringing around, they could not offer us the same sofa (as it was now out of stock) or the same sofa in a different colour for the same price. They wanted us to pay an extra £300 for the same sofa in a different colour and refused to match the price. We ended up with a red fund and will never buy from there again. Very unhelpful!”

Helpful Report

Posted 4 years ago

“Terrible customer services delayed delivery again avoid this company”

Helpful Report

Posted 4 years ago

“Terrible customer service! Still waiting for a refund for missing items after 8 weeks and every time I try to contact them, they say their systems are down and can not process a refund. On delivery one of my chairs was also damaged.”

Helpful Report

Posted 4 years ago

“Really disappointed with Sofology and the lack of customer service, I was on hold for 2hours 18mins (photo of call time attached) to report a issue with my new sofa, I had no apology for the wait time. The hold announcement was to go online for a webchat, 37mins later still no response! You think because its an expensive company and sofa's you would get the full package but unfortunately we've been let down! Lets see if we can get this sofa fixed or replaced!”

Sofology 1 star review on 15th December 2020

Helpful Report

Posted 4 years ago

“My settee was 11 weeks for delivery & it took 17 !! It took them 3 attempts to finally deliver my settee . Each time offering no apology, update or explanation as to why they simple didn’t show up (each time I’d taken a days unpaid leave to wait home ). Customer service was a minimum 1hr wait each time I chased them up ... dreadful experience & I will NEVER buy from them again.”

Helpful Report

Posted 4 years ago

“Joke of a company. Will take your money in a heartbeat and then mess you around on delivery. State in their terms they will keep you informed, offer loan furniture, have customer care teams, all of this is false. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Looking at all these reviews I’m seriously worried now. I’d have given no stars if I could. Ordered 2x sofas and pouffe in August. They said delivery would be guaranteed for Christmas. After lots of estimated delivery dates, finally got an email to say that it’s ready for delivery. So paid in full (only had paid a deposit) and then picked a delivery date for today. Had a text last night to say it would be delivered between 09.45 - 13.45 and to clear the room and I must leave the room (COVID restrictions). So as we have a skip on the drive as we are clearing some stuff, we broke the old settee up and put it in the skip. As it got late in the afternoon, I rang them and after 48 mins, someone answered, but couldn’t help me, they gave me another number, the person said that that date was actually the date it had got to the depot and the message I received ‘was just the system’!!!What the hell! Supposed to be coming Tuesday now, got to get someone to wait in. I’m not confident at all.”

Helpful Report

Posted 4 years ago

“Worst company ever. Ordered a rug beginning of November they said it would take a month . When I looked on line they then said March this meant I would be waiting 18 weeks for a rug . They said they would cancel my order but still waiting for a refund . I’ve emailed them but they are not getting back in touch . I am taking this higher. Stay away from sofology”

Helpful Report

Posted 4 years ago

“Awful company! Delivered my order last Saturday however my loveseat was missing, I have called, emailed, Facebook messaged and still have no idea what’s happening! It takes over an hour to get through (that’s if your not cut off after 30 mins which has happened on numerous occasions) They have managed to let the finance company know my order has been delivered though! Total joke! No communication and no care at all!”

Helpful Report

Posted 4 years ago

“Was supposed to deliver my sofa on 30th of Nov. I waited with my baby and toddler in our new built house to receive the sofa. We did not move house up until that point. So I was there just to receive the sofa. A lot of phone calls and entire day took to know sofa will not be delivered because feet a are missing as they are in another depo from Sofology. Today is 10th of Dec. I have called many times, long waiting times. Calls dropping off. No sofa no contact back from Sofology. I have bought a new sofa from furniture village store clearance and got my money back on Sofology with my bank's help.”

Helpful Report

Posted 4 years ago

“Awful customer service!!! Late delivery with wrong sofa delivered in the first instance, then had to make repeated calls to rebook, also was repeatedly told someone would call me back but no one did! When the sofa eventually arrived the cushions were not matching and my order was incomplete. Trying to contact customer services was even worse - after holding on the phone for 30 mins I was cut off, this happened multiple times! Just plain awful, never again!”

Helpful Report

Posted 4 years ago

“Would be minus 5 star if I had my way Avoid avoid avoid Keen enough to take your order & money. When it comes to them owing you £1200 & missing parts of a sofa they don’t want to no discussing company they don’t deserve loyal customers I’ve bought a few sofas from them but no more. TRADING STANDARDS it is then it will take longer but at least I’ll get my money back they can come & take the sofa back too or we will be dropping it off outside one of there shops. WHACH THIS SPACE”

Helpful Report

Posted 4 years ago

“They’ve had my full balance money since beg August. Delivery date was given as 20 Nov. Not good. But then, haven’t heard a thing. Spent ONE&HALF hours on the phone in a queue just to speak to someone because emails weren’t answered and web chat waited ages to be told I’d get an answer on email. I didn’t. Person on the phone 2 weeks ago said they would sort it and let me know. 2 weeks ago and still nothing. Not even quick email. AVOID THIS COMPANY. TOTAL RUBBISH. Can’t answer the following questions correctly. You don’t have boxes for over 4 months delivery or how did I communicate with the company....ALL ways and still no help. And how long did the company take to respond to my query?...............still waiting........ NO STARS”

Helpful Report

Posted 4 years ago

“I purchased the Gabrielle Boxing Day 2019 , delivered 10 weeks later , crush mark on facia side of love seat, main suite springs and cushion collapsed still waiting to be resolved DEC 2020.NUMEROUS EMAILS AND CALLS , POOR CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Avoid sofology like it’s the plague. The worst company I have ever dealt with... in my life!!!”

Helpful Report

Posted 4 years ago

“This is the worst company that I have ever dealt with , after sales is disgusting they need a people management course. After a year of dealing with them , I would never go near them again be warned”

Helpful Report

Posted 4 years ago

“Where do you begin.... delayed my order as they had taken my address down incorrectly, delivered one chair and HALF a sofa!!! Delivered the other half two weeks later, stained very badly and ripped, still not had my other sofa delivered and still not had a call to tell me when. Website is rubbish, web chat a waste of time and be prepared to waste HOURS on the phone trying to resolve issues. If this company went bust I would not be surprised. They are awful. I strongly recommend you avoid them and buy from a local supplier. Still had no response after emailing and postal complaint. Save yourself a lot of upset due to a very poor customer service and shocking products. Don't let them fob you off with Covid as the issue either. Its poor customer service and awful quality products not the pandemic!!!”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,647 reviews