Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality, in less than 8 months the foams started to deform becoming uncomfortable. Customer service was awful. Lip service replies. Recommend no one waste their hard earned monies on this rubbish.”

Helpful Report

Posted 4 years ago

“I bought a sofa and chair in 2018 lead to believe I had cover for five years just been told I would have to pay for repairs by insurance my cover run out I'm going to put this on yr reviews and on social media beware from buying sofology very poor quality il send a photo”

Helpful Report

Posted 4 years ago

“WORST PURCHASE EVER MADE Bought a 3-seater about six months back. And alignment of seats was gone within 2 weeks. The left side seat is hanging 3 inches backwards and right side seat has gone 3 inches sideways. Their so-called "expert technician" visited twice, punched few wood screws on the first visit which as expected could not hold anything in place for more than 5 minutes, and during second visit he refused to do anything saying he can't see any fault in the sofa and three-inch gaps are NORMAL. Seriously? We bought this expensive sofa believing it would be better on quality, but it turned out be lot worse than the lot cheaper one bought 5 years back and still going strong. Please STAY AWAY from these CHEATS!!!”

Helpful Report

Posted 4 years ago

“Awful, horrible, unprofessional, never again! Everyone including the store manager of Birstall store was avoiding responsibility for the mess they created, I had to return to the store 4 times before I got my money back. Asking for review 7 months after the payment just show how slow, unreliable company you are!”

Helpful Report

Posted 4 years ago

“Terrible. Bought a leather sofa. Had it just over a year and the technician been out twice already and due out again. The stitching coming away and the legs have come off twice. Should be made better”

Helpful Report

Posted 4 years ago

“Within months of having our 3 seater and 2 seater settee they were looking shabby, worn and were incredibly uncomfortable with no support. This is the most expensive suite we have ever purchased and yet is the most uncomfortable . At a cost of 5K , we are appalled. After sales service has been completely useless and they have now closed our case with no resolution. We are left with furniture that is not fit for purpose and we spend our evenings sitting on the carpet as the suite is so uncomfortable and unsupportive . Very bad experience . Poor customer service. Would give NO STARS if option available”

Helpful Report

Posted 4 years ago

“Sofa cushions maintained as recommended but sunken and uncomfortable to sit on. Called product support helpline and was sent a link to maintenance and sent on my way. Spent thousands of pounds on what should have been a quality sofa and no support of repair offers. I would not recommend this company”

Helpful Report

Posted 4 years ago

“After sales are shocking. Avoid like the plague. We had leather cracking on part of our sofa. We have paid leather insurance and recliner insurance. But they told us it was wear and tear and to ring sofolgy. Sofology told us as we didnt purchase their leather care, which trust me wasn't offered they wouldn't resolve the issue. We have cared for sofas for years from different manufacturers with a premium leather care. They didnt want to know. Sell you exspensive insurance but dont offer you leather care which is the deal breaker. CON ARTIST. Will make sure anybody we know to avoid Sofology.”

Helpful Report

Posted 4 years ago

“What was delivered was not what was shown in the pics, they sent out a engineer who did very little and actually made it worse both leather couches are very badly stretched all over and frankly look done dispite cleaning as per instructions. Stretching started within months, this indicates very cheap leather or poor quality, also made in china. Appalling customer appalling company and product. If you buy from them after reading all negative reviews you need your head seen to.”

Helpful Report

Posted 4 years ago

“Shocking customer service Shocking customer service, ordered in January, incorrect delivery or delivery didn’t arrive 3 times in total, have now been left without a sofa until at least Mid July. Do not even want to compensate for the trouble caused but will happily take the money out for a sofa I haven’t even received yet! Left without a sofa during lockdown and not even a thought into how they can make it right. Furniture ombudsman contacted as they are not willing to help. An expensive sofa over £1000 not received for at least 6 months and a good will gesture of “£150”.. after being ignored numerous times is not acceptable at all. Do not buy from here, customer service and complaint handling is absolutely awful.”

Helpful Report

Posted 4 years ago

“Purchased the Linara sofa under 12 months ago, the centre of the sofa is complete sagging. I contacted customer services who advised me this is the ‘natural progression of the furniture’ and would not provide any redress. Stay well clear horrible experience!!”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. Incomplete order which I've eventually cancelled after 4 months of chasing and non responses. Please don't buy from this company. The products are as bad as the customer service. Horrible experience.”

Helpful Report

Posted 4 years ago

“Horrendous experience with this company! I spent a lot of money on a sofa set and lamp. The sofa leg is faulty and the lamp never even arrived. After 4 months of chasing and the wrong replacement being ordered I did not hear back to multiple emails and I eventually cancelled. I urge anyone to take their hard earner money elsewhere. Useless!!”

Helpful Report

Posted 4 years ago

“My sofa had nothing but problems got replaced and still problems, never again! Nightmare. Got stuck with it and the insurance they offered I bought is just another scam company.”

Helpful Report

Posted 4 years ago

“If I could leave one star I would Arm of my sofa has collapsed after 2 years and I’m out of warranty. Apparently arms structure of the sofa isn’t covered under the main structural 20 year guarantee Cheap flimsy materials used into a cheap nasty product that are sold for big money I thought I paid more for a 20 year warranty Looks like the only thing it’s covered for is if it falls from the top of a building which let’s face it will never happen. An iron clad protection for sofology and a warranty not worth the paper it’s written on for the customer”

Helpful Report

Posted 4 years ago

“Purchased a sofa 3 months ago already looks worn. The fabric is threading and bobbling, the cushions are sagging. Very uncomfortable sofa. I am disgusted with the quality. Tried to get refund or exchange and was fobbed off with care advise which we do apply daily as dread to think what it would like if we didn’t. Absolutely disappointed with Sofology will never purchase again. Quality standards not being met and customer care non existent!”

Helpful Report

Posted 4 years ago

“How I wish I'd read these reviews before I bought sofas. I agree with every bad review written! Sofas are 6 months old & look as if we've had them years as they look so well worn already! Seats sagging badly, We have to change seats often to try & minimise the sagging, no chance of a 'favourite' chair on this furniture, the leather is 'puddling' (I'd never heard that phrase before) it's coming away from the poor padding inside & looks terrible. Technician came out to see the sofas after our complaints & told us its normal!! The sofas in the show room looked nothing like ours do now! We would never have spent so much money & bought them if they did. Salesman did not say anything about how they would sag & the leather would look 'baggy' in no time!!! funny that... Our last leather suite was bought from Harveys is 13 years old & looks better than this new one from Sofology does! To say we are disappointed & angry is an understatement, our new living room is ruined by this furniture, some friends were sure we'd bought second hand sofas!!!!! Please avoid Sofology at all costs , not worth the money for such badly made furniture! First time we have ever bought from them It's the last time any of our family & friends will ever buy from them. Be warned!!!”

Helpful Report

Posted 4 years ago

“Never shop for a sofa from here ever again . Ordered a footstool October 2019 to match sofa . They were taking out my account like I’d already had it because I ordered a swivel chair and it was too big so instead ordered the footstool. 5 months down the line they said they’ve lost it. Now my suite is incomplete. Very bad customer service at head office as you have to do the chasing . Would never go back and will tell all friends and family to shop elsewhere!”

Helpful Report

Posted 4 years ago

“Bought an 'as new' sofa from the clearance section, and when it arrived our hearts sank as it was in an appalling condition. We estimated it must have had at least a year's wear and tear on it. It was clearly second-hand and well used, and was far from being 'as new'. Tried to get a refund or replacement from Sofology for months but they wouldn't do a thing for us. Terrible company - would never purchase from them again.”

Helpful Report

Posted 4 years ago

“Abysmal & poor, highly disappointing. Waited 6+ weeks with numerous confirmations via text, e-mail and over the phone for booked deliveries and confirmed timeslots. First sofa was "lost in transit" and I was informed on the day on the delivery. The second sofa was meant to be delivered over two weeks ago, with verbal confirmations that it would be. It's now into week 6 and I'm only finding out that it isnt even in the destination country contrary to a phone call I made less than 2 hours of writing this review where a customer service representative confirmed that it was on the truck and out for delivery in my area. As this was a gift purchase it has reflected worse on myself than it will ever reflect on sofology & the sofa delivery company. Zero transparency and deceit at every communication. From this experience, an organisation running on false promises and a "pass the buck" attitude with zero follow through. Will not recommend to anyone who is considering a new furniture purchase as I wouldn't wish my personal experience of Sofology/sofa delivery company to even the worst people in the world.”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,647 reviews