Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,646 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No regard for data protection. Looks like they use a foreign company to send marketing emails to avoid data protection laws. I am getting marketing emails from them. No contact email whatsoever to contact them, only a phone number to the sales department who don't care. No reply from Facebook messages either.”

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Posted 2 years ago

“Terrible service, sofa arrived late with marks on. 3 months later after the sofa was delivered I have still not received the cleaning and protection products I was advised to buy to keep my sofa looking good. After sales service and communication is diabolical.”

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Posted 2 years ago

“Linara sofas sagging within days. The cheap filling is a disgrace. Nearly£4K for a pile of junk. There’s even a fb page for cheesed off customers. Customer services nightmare to deal with and technicians like robots spilling the company spiel about how normal this is. Just avoid at all costs.”

Sofology 1 star review on 21st January 2022

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Posted 2 years ago

“Thank you for arranging my refund so quickly which was paid into my account within 3 days. Your customer service was professional and friendly. Thank you for all your help and we still love the lounge suite we purchased from you.”

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Posted 2 years ago

“Excellent service from start to finish .Wouldn't go anywhere else”

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Posted 2 years ago

“We ordered a sofa and chair from Sofology p, Poole in September 2021 with an expected delivery date of 18th December 2021. Amazing customer service in store. We then read all the negative reviews and were really concerned if we’d made a terrible decision. At the beginning of December we were advised by email our furniture had been delayed and we thought oh no is this where it all begins. However we then received an email saying they expected the furniture on 8th January 2022. We received a phone call on the 11th January to arrange a delivery which was booked for 18th January. We got a text the day before advising us of a 4 hour time slot for the following day. The delivery came in the promised time slot and the delivery men were very polite, unpacked the furniture,made sure all the recliners worked and that we were happy with everything. In light of all the terrible reviews I thought we should put a good one showing they can get it right, maybe we were lucky but we cannot fault them.”

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Posted 2 years ago

“Totally agreed with all negative reviews. Just no words to express our disappointment! Do yourselves a favour and simply avoid this company. I'm certainly in opinion that someone (hopefully there is a lawyer in the readers) must gather all these bad reviews, bind them into a thick folder (containing all customers info) and sue Sofology company in the court for being quick in swallow customers' money but providing zero customer service, not delivering the ordered products as promised etc etc. Any one volunteering? It is simply a systematic fraud! Happenes again and again to each client who falls into their trap.”

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Posted 2 years ago

“if i could give no stars i would these are so bad it's beyond belief. customer service the worst i have witnessed”

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Posted 3 years ago

“Dreadful experience. Sofa ordered 4 months ago. Full balance taken a month ago but one sofa went missing then found but unable to determine how it could be delivered. Sofology cancelled my order and refunded my money without any final discussion. Absolute disgrace. Do not shop with these time wasters!!!!!!!”

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Posted 3 years ago

“If very briefly: worst experience with this company. Yes, at the end I received my armchair, but untlil that I had to do so many calls, wait, constantly re-book delivery slot. Every time I was told that I will get a message informing about delivery slot and ofcourse on an day there was no message, no delivery, nothing. And again queueing an hour on a phone, tryng to get a new slot and story repeats...Just save your nerves and choose diferent company.”

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Posted 3 years ago

“Ordered sofas at Solihull branch in July paying cash at £2760. I was in no rush for them to be manufactured as my sofa at home was only being replaced due to changing room colour. After having emails and phone call confirming delivery in nov 2021 I booked day off work and donated my old sofa to a hospice shop. On day of delivery I had phone call saying my sofa wasn’t ready with no expected delivery date to give me. A delivery date was given for jan 8th 2022 and when sofa arrived ( in a battered old van driven by couriers) it was found that it had been manufactured in the wrong colour. After refusing to take the sofa it was loaded back on the van and I visited sofology Solihull for a refund. The refund was prompt but no explanation was given to me after waiting 7 months for a sofa. Please do not use this company, as now I have to order another sofa elsewhere after being without since early nov 2021.”

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Posted 3 years ago

“Absolutely shocking customer care. Waited 8 months still no sofa time after time of false promises. DO NOT USE THIS COMPANY !!!!”

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Posted 3 years ago

“I've had a shockingly horrendous experience of dealing with Sofology and would never recommend this company, or DFS (same parent company) to anyone. My initial visit to the Hull showroom. On 23rd November was great, Sophie and Craig were really helpful and informative. I purchased a sofa and chair in the clearance section and physically sat on the sofa which was in excellent condition. I was assured delivery would be within 10-12 days as the sofa needed to be shipped to South Yorkshire to be placed for delivery with the chair. Delivery arranged for 8th December after I chased this. 8th December I was contacted by the delivery driver to say the legs of the sofa were damaged and he would return to the depot for this to be fixed, assuring this would be resolved within a week. After continually chasing the repair / re-delivery, I was worried to hear that the chair was in South Yorks and the sofa in Doncaster, but no one in customer service could get through to the Doncaster depot, which was not staffed. 21st December after many calls and having to resort to going back to the store, I was provided with a loan sofa. 22nd December, I was informed my sofa was repaired and with the chair ready for delivery - arranged for 24th December. 24th December, delivery of one damaged sofa and no chair was attempted. I refused delivery as the sofa was not at all usable. Again, it was left to me to chase customer services, often on hold for more than an hour. It later transpired Sofology do not have technicians in Doncaster and the sofa should never have been sent there for repair. 31st December, after contacting Adam Smith (Director of Customer Services) via Facebook, I received a call from Natalie in sofology HQ priority team, set up to deal with similar concerns and complaints. Again, further emails were sent to Doncaster with promises of being phoned back with an update. After hearing nothing again, I called Sofology again on 4th Jan to be told the chair is missing and asked if I wanted a credit note or a refund. I asked that the chair be located, as it's a large item, I struggle to understand how it has gone missing. 8th Jan I was contacted again by Natalie from the priority team and was informed that the chair has been searched for and remains missing. If I want a refund, collection of the loan sofa will need to be arranged. Search for The Scottish Sun to see an article about how sofas are stacked outside a warehouse in Scotland, and look at pictures of their shambolic warehouse. It is no wonder items are damaged. The Sofology Angry Customers page on Facebook highlights that thousands of others are in a worryingly similar predicament. Do not use this company, their customer service is non existent, internal communication is severely lacking and you will be promised updates that never happen. Take your hard earned money elsewhere and avoid this company.”

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Posted 3 years ago

“What went right???? Missing bit of a sofa....missed delivery dates....unable to contact anyone and they still want your money even when the quality is very poor.”

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Posted 3 years ago

“Absolutely appalling service. 2 failed deliveries. Waited in 2 days-sofa never arrived! No response. Have written twice to the complaints department- no response. Unable to get through on the phone. Now referred to the Ombudsman. Avoid this company at all costs- absolutely disgraceful.”

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Posted 3 years ago

“Back in July 2022 I left a 5* review for the way I was treated at Chester by sales staff and manager.I admit after reading so many negative reviews i was a little worried.Anyway delivery date came and went but so have many others but received e-mail explaining situation ie ships stuck in Suez canal,can't unload ship at correct port, no lorry drivers.Sure you'ver heard it all before.Xmas came & went si I thought New Year pay Chester a visit.BUT phone call ! your suite is ready for delivery and sure enough bang on the day AND the time it as delivered by two very nice lads.So, I eat my words - wouldI use them again ? YES”

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Posted 3 years ago

“Terrible company. They don not communicate with you after they have your money. I would never deal with them again.”

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Posted 3 years ago

“AVOID AVOID AVOID. Would give this company minus 10 if I could. They took my old sofa beginning of Nov. I've only had a dining chair to sit on since then, not good when you're in you're 70's. After the third failed delivery spoke to customer services (took 3 hours to get through), asked where is my sofa he replied "in the warehouse with all the others". I asked for a delivery date and he couldn't give me a date! I cancelled the order and had all my money refunded within 5 days. Have ordered new sofa from Oak Furnitureland which is being delivered on Tuesday.”

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Posted 3 years ago

“Order was delayed, absolutely zero customer service. The company is quick at taking your money inshore then you're left to just hope your delivery turns up at some point. Buy your sofas somewhere else as its not worth the stress. When our sofa finally arrived it never came with feet so you couldn't even sit on it.”

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Posted 3 years ago

“Terrible. One sofa arrived in wrong colour, wrong fabric and with wrong feet. Impossible to get in touch with customer services. Eventually got through after many attempts, now just a 16 week wait for the correct sofa to arrive….. not holding my breath though!!!!! Worst company I have EVER dealt with.”

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Posted 3 years ago

Sofology is rated 1.2 based on 1,646 reviews