Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t deal with this company at all. Quick to take your money, customer service is the worst I’ve experienced. That’s after a 1hr+ wait in the phone queue first. We’ve had missed deliveries, calls being cut off and absolutely zero cares given by Sofology. Still don’t have my sofa!”

Helpful Report

Posted 3 years ago

“I cannot give less than 1 star because it won’t let me.....I am sitting on a fishing chair because of Sofology. Ordered last July. £2,000 deposit. Due to COVID we knew there would be delays but eventually the sofas came.....THE WRONG SOFAS.......we thought we had sorted it and waited patiently for them to rectify.....they never rectified. They never once contacted us. We were 100% proactive and they were dreadful. Result is we cancelled the order and 2 weeks ago they picked up the sofas.....a YEAR after initial order. Customer service is dreadful. I was told I could complain if I want but it won’t go any further than the person I was speaking to. My last correspondence just 2 days ago was a young chap telling me that HE is satisfied with how Sofology dealt with my case. And ME? I am absolutely livid that Sofology pay Helena Bonham Carter a shedload of money but leave me sitting on the floor in an empty living room. BUYER BEWARE!!”

Helpful Report

Posted 3 years ago

“I rarely write reviews but on this occasion I would like to warn others that sofology's customer service will not leave you with any confidence. I ordered a sofa in Jan. The estimated delivery date was May 23rd. They changed this date many times over. During this period it was EXTREMELY difficult to get through and understand what was going on whether by phone or by email. I have just been told that the expected delivery date of the 4th August, 8 months later (3/4months delayed) is cancelled. Not rescheduled... just cancelled. FURIOUS. My partner is pregnant. I should have cancelled this a long time ago.”

Helpful Report

Posted 3 years ago

“Terrible company. DO NOT ORDER YOUR SOFA FROM THIS COMPANY. No communication - or if you finally get to speak to a customer service representative (after 2 hours on hold) they just tell you lies. Although, apparently they are not lies as they are reading what the computer system says..... Ordered sofa in March / received a delivery slot 4 weeks ago / got rid of old sofa as directed / no sofa delivered / was told we would receive the sofa 2 weeks later / no slot or delivery received / told foot stool damaged / told sofa is lost / new sofa ordered - delivery in 15 weeks / temporary sofa due for delivery today - did not arrive!!!! / Finally got hold of customer services after 2 hours on hold - cut off at exactly 16:30 in mid-conversation! Absolute joke. Hours on the phone on hold waiting to speak to customer service representatives who pretend to help - they must be so fed up. And Sofology have our money. Someone needs to investigate exactly what is happening here.”

Helpful Report

Posted 3 years ago

“Shop assistants great.but once you buy your on your own!!! Beware of this plzz go somewhere else, i have been on the phone for 3hours get to 3rd in queue and yes you get cut off, they dont answer emails, either..Avoid them they dont deserve you...😞😞”

Helpful Report

Posted 3 years ago

“Very good at taking the order but no sofa turns up and you can’t speak to anyone. They’ve had my money for 4 weeks and still won’t confirm deliver and have cancelled 2 delivery slots the night before. No service at all”

Helpful Report

Posted 3 years ago

“Sofology has forgotten “That people are important” Sofology will not succeed in their business if they continue to ignore this.. Bad business, does not have your interests at heart. Pages and pages of misbehaviour. Have you noticed that several 5 star reviews have been posted very quickly following this review (8) and the other 1 star or low reviews, an attempt to dilute the less than good reviews that the company don’t want you to see. Check Facebook Sofology angry customer page, and BBC watchdog have many complaints. Tells you Sofology do not think you are important. The poor customer service and other problems have nothing to do with the Covid pandemic either, these problems have been going on for years, wrong goods, faulty goods, poor customer service and quality, holding on to refunds. Other reputable companies use their time and money to ensure quality and good customer service, and don’t tell tales.”

Helpful Report

Posted 3 years ago

“This company is awful. They did not deliver my complete order. My three seater went missing in their warehouse. I had to contact them following the delivery of only two sofas. They keep you on hold for nearly three hours and when you eventually get through you are put on hold again and the phone gets disconnected without you getting the help. Up to now I don’t have my three seater sofa. They re-ordered and promised me a loan sofa which has not turned up. They made me loose two days of work after lying to me that a delivery for the loan sofa was coming on both those occasions. I have requested to speak to the Manager but to no avail. The last time I spoke to someone in customer service I was told the manager would call me and it’s nearly two weeks and I have not received that call. I have had to call myself but was put on hold and then cut off. This company has no integrity whatsoever ever and I will be reporting them to the relevant authorities. They lie to customers, they do not care about the impact their conduct has. I paid over £4,000 cash for my sofas and yet I still do not have my sofa that I ordered. I only agreed to keep the other two sofas on the basis that they give me a loan sofa at their expense whilst they order my missing sofa but this has not transpired. I have to wait until October for the missing sofa to come and in the meantime I am not enjoying what I paid for. They are totally in breach of their contract with me and they seem not to care. I am so frustrated and distressed by the conduct of this company. I will not recommend anyone to buy sofas from them. This company is a NO NO NO.”

Helpful Report

Posted 3 years ago

“Absolutely crap……after service is the worse I’ve ever dealt with,my other half has currently been on the blower for over 1 and a half hrs upto now,no reply from sent emails…..spent over £2.500 with this dire company…..avoid at all costs😡😡”

Helpful Report

Posted 3 years ago

“Worst customer service ever, poor quality furniture, poor service, deliveries months late, no support for faulty goods, wait hours on the phone for customer services, and dont bother to email as they dont respond, I even emailed CEO and head of customer services, did not receive a reply. Buy from Sofology at your own risk, worst company I have ever dealt with. Took delivery of faulty goods 19th May, was told replacement would be delivered in June, now its August and no delivered replacement and spending hours at a time trying to get anyone on the phone, currently caller number 9 in the queue and been on the call 1 hour and 20 minutes, Buyers beware.”

Sofology 1 star review on 31st July 2021

Helpful Report

Posted 3 years ago

“Still waiting for £200 refund from Steve at Head Office for cancelled delivery after windows were removed to fit the sofa into the house. Also not received the Fabric Care Kit we paid £39 for. Sofology have great customer service up until you pay for your sofa - after that it goes dire. Sofology needs to call me - as discussed and emailed with Umut from Croydon.”

Helpful Report

Posted 3 years ago

“Ordered a table it never turned up on due date no communication at all can't get through to anyone don't touch this company with a variety pole appalling customer service they have my money so they don't care best avoided”

Helpful Report

Posted 3 years ago

“Ordered sofas on 17th April, delivery cancelled on the 26th July for 30th July. Communication so bad they don't answer emails or messages and promises of being called back don't happen. They have made an exciting time very anxious and annoying. After ready reviews I'm very anxious to receive sofas as there seems to be a lot of damaged/poor quality goods. So wished I had gone elsewhere.”

Helpful Report

Posted 3 years ago

“I ordered a coffee table waited 3 weeks for a delivery date. Then waited in all day on the day of delivery and no one showed. You spend half the day on phones trying to sort it out . I am surprised this company is not on watchdog as the customer service is the worst i have seen. Will not be buying anything here again.”

Helpful Report

Posted 3 years ago

“Avoid!. I ordered 2 sofas and a footstool from the Leeds store in April. Staff were friendly and helpful. I got a message 2 days before the sofa was due to be delivered to say delivery would need to be rearranged due to the supplier. On ringing and finally getting in touch with sofology, delivery was rearranged and did to my surprise turn up as agreed. 7 weeks later a spring broke and came out of the bottom of the sofa after sitting on it! This had a 20 year guarantee. After spending over an hour on the phone a guy came to view the sofa and said someone would get in touch within 7 days. Never happened. I emailed them yesterday and got a same day reply! I have been offered a credit note and given a number to ring. Have been stuck in a queue of 26 people for 2 and a half hours and the queue number keeps going up and down. Don't know if this will ever get sorted ,please don't risk spending your money with this company.”

Helpful Report

Posted 3 years ago

“Waited 5 months for delivery, had sofa 3 months and it broke. Spent 3 hours on phone and managed to get credit note, then 3.5 hours to order new sofa. Worst customer service and company I have ever dealt with.”

Helpful Report

Posted 3 years ago

“Im only giving a 1 as I cant give zero. Shocking company. Never again”

Helpful Report

Posted 3 years ago

“Oh dear appalling customer service. The saga has been going on for over a year. The first two and three seater settees turned out to be faulty. So we paid an extra £1400 for an upgrade. They clearly stated, and in writing, that they would collect the faulty goods at the same time as delivery of the new upgrades. So when months later the delivery driver rang to say he was on his way we just asked about picking up the old one, he stated he had no knowledge of this and his van was too small😳. So it appears we are back to square one. Currently caller 46, again, to their customer support?!”

Helpful Report

Posted 3 years ago

“Sofology must employ a grand total of 1 person on their ‘call centre’. Always more than 1hr wait time. What a farce. Cancel a delivery with no notice. You get a call from them that rings exactly once before they put down. Ask you to call them back immediately 😂. Their complaints team doesn’t respond at all, never mind to their published 72hr SLA. Boggles the mind. But hey, they’re sitting pretty with customers’ money. Whilst we’re not sitting at all.”

Helpful Report

Posted 3 years ago

“Sofology Review I am struggling to put our experience with Sofology into words but really struggling as I have never come across a service this bad!! It all started really well in December 2020 when we ordered two sofas sets at Brent Cross store. But it all started to unrevel when it was time for delivery. Delivery got delayed for first sofa by 7 weeks but we were still patient as Brexit/Pandemic were quoted as reasons. We were then told that sofa is in warehouse but we could not book delivery due technical issues. Apparently they mixed up two finance applications. This went on for 5 weeks despite me giving them all details. THERE SEEMS TO BE NO COORDINATION BETWEEN CUSTOMER SERVICES, SALES & FINANCE. REPS ARE REALLY NICE AND COURTEOUS BUT COMPLETELY CLUELESS AND INCAPABLE OF RESOLVING THE ISSUES. THERE ARE NO SENIOR STAFF/MANAGERS TO OWN UP A PROBLEM AND RESOLVE IT. CONTACT NO IS PROGRAMMED TO NO 46 IN QUEUE AND ONE HAS TO WAIT OVER AN HOUR TO GET THROUGH TO SOMEONE. WE HAD TO CANCEL TABLE AND LAMP AS 6 MONTHS LATER AND 6 WEEKS AFTER ARRIVING IN UK, THEY GOT LOST IN WAREHOUSE. WE ARE STILL WAITING FOR SECOND SOFA SET AND FOR PAST TWO WEEKS ONE PIECE IS IN WAREHOUSE AND THE OTHER LOST. CONSIDERING OUR EXPERIENCE So FAR, I'M NOT HOPEFUL AT ALL IF WE WILL GET IT SOON. I DON'T KNOW HOW IS THIS SERVICE BEING RUN AND WITH SO MANY PEOPLE EXPERIENCING A COMPLETE NIGHTMARE, IT IS BEYOND BELIEF THAT THOSE RESPONSIBLE ARE NOT INTERVENING AND FIXING THE PROBLEMS.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,647 reviews