Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

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“After reading the reviews below we will not be going too sofology,”

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Posted 6 years ago

“Damage was caused to my ceiling during delivery. Despite using several means to complain over the past 4 weeks, no one has addressed my complaint or spoken to me. You get a standard email response stating they will respond in 48 or 72 hours, no one responds. I have never experienced such poor customer service and I want to ensure as many people as possible are aware of this. Avoid this company.”

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Posted 6 years ago

“Wish I had read these reviews before purchasing. Ordered several items in April, was quoted 7 weeks delivery. I chased mid May to be told they ordered an incorrect item and had to be reordered so will take 9 weeks extra but they will deliver the remainder before. Was told the remainder were now in stock but will take another 5 weeks to deliver because we are out of area (Devon). Awaiting various call backs from customer support regarding actually getting out items. Also if anyone checks they offer a £50 refund on delayed deliveries so worth checking out....not that we have received this yet! I WOULD AVOID THIS COMPANY IF YOU CAN.”

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Posted 6 years ago

“0 out of 5. Leather quality appalling...looks like I have had it 10 years despite it being six months old. Cushions failed so we are practically sitting on the floor. Two repair visits booked which they didn't show up to after which told wrong parts ordered. Have to have 5 seats repaired in my own home customer service appalling, contact centre a joke and still waiting to speak to a manager after six months. Ombudsmen also pointless insisting I have to have repair. If this company had any credibility they would attempt a resolution to customers satisfaction but they simply don't care. Prices 4x that if competitors.. the latter of whom provide superior quality and customer service. I am an extremely tolerant buyer who never complains. Be warned.”

Helpful Report

Posted 6 years ago

“IF I could give no stars I would. We have had 3 sofas from them, all faulty and now they have removed the customer service telephone line so you cannot get any help at all. We have emailed over and again and nobody responds. In the end we had to get the Furniture Ombudsman involved and they agreed to collect the sofa and refund us. They have collected the furniture but guess what - no refund has appeared!”

Helpful Report

Posted 6 years ago

“Very poor customer services, been waiting since January 2018 for a resolve, still have two sofas that we are paying for that are of a below satisfactory standard!”

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Posted 6 years ago

“Waited over 4 months for what I thought were bespoke design sofas turned out to be wrong design which didn’t fit in the room and when spoke to customer services I was more or less told tough they were the sofas I ordered and I have to live with that. Absolutely shambolic service and attitude towards customers. Definitely will not be recommending in fact will tell anyone looking for sofas to avoid this company.”

Helpful Report

Posted 6 years ago

“Everything worse service I have ever had. Ordered sofa over 9 weeks was due for delivery 4 weeks after ordering to be there was a problem was the it would be delivered 2 weeks later took a days holiday van turned up but the sofa wasn't on the van drivers didn't know where it was phoned customer service to be told sofa,was in London. After this was promised sofa would be delivered 12th may. Was sent email to say it was coming. Day came and went still no sofa phoned them again to be told part of my sofa had been delivered to another customer in London. They have now had to reorder the sofa and don't know when my new one arrive. All this time I have been sitting on bean bags.. I've phoned and emailed them so many times I am so stressed out by it all. I asked that their finance department call me as except some form of compensation. Still nothing”

Helpful Report

Posted 6 years ago

“Purchased a leather 3 seater (Brown) and a rise/recliner chair, not cheap Where you head touches back of chair , the colour is being lost, leaving an obvious fault. Reported to Sofology , they asked for photos despite us being almost on top of the store. We explained as we are 76 years old and not aufait with doing photos over internet,could someone call. they simply sent an email saying case is closed. My daughter bought 2 sofas from DFS and there was a small problem, they sent someone immediately and problem was resolved quickly. The problem with sofology is they have no support staff or facilities for doing repairs, they only have salesmen and clerical staff. Our sofa and chair - frames made in USA, leather comes from Italy and whole thing assembled in Far East then put in a container and sent to UK. So no manufacturing facility in UK Do not use sofology”

Helpful Report

Posted 6 years ago

“After the arranged delivery date some three weeks agowe have still not received any apologies we do not have any furniture as we sent our suite to charity not good for pensioners want my money refunded so I can go to a relatable company”

Helpful Report

Posted 6 years ago

“Sofa was poor quality and legs fell off”

Helpful Report

Posted 6 years ago

“Sofology sent me a damaged sofa... and some brown paint I made an order with Sofology and was told it would be a 14 week wait for the sofa. After 14 weeks I was not contacted at all and had to chase them to get it delivered. When the sofa was delivered there was damage to the right side. I was told to contact Sofology support, which I did immediately. I was told by Sofology that a "technician" would contact me to resolve the issue. Again, no contact from the "technician". Instead, a day later, Sofology sent a small bottle of brown paint to me by post. The sofa is not discoloured, it is damaged. I made this very clear several times to them. I paid over £1000 for a brand new, leather sofa. After a 14 week wait they have sent me damaged goods and instead of arranging for a replacement they just fling some paint my way and then continue to ignore my support requests. This is after the incident that happened below with assuring me the sofa would fit (and it didnt)”

Helpful Report

Posted 6 years ago

“Please do not buy from this company read all reviews.. shocking quality,and no after sales help at all.. There sofas look good in store but you end up with awful faulty products. .”

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Posted 6 years ago

“Very good price for quality they have sofas. Good material.”

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Posted 6 years ago

“When purchasing the sofa the service recived is fantastic .. however it all goes terribly down hill from then on the service is awful. They call and text to advise payment required has sofa is ready for delivery book a slit then repeatedly cancel leaving myself with two children and no furniture for three weeks. Advised that a refund of delivery and a gesture of goodwill be be refunded to me after many calls and emails nothing recived they do not even acknowledge you. I have purchased sofas from other competitor company's in the past there sofas ate half the price and there services is amazing compared to sofoligy my reccomendation would to be avoid purchasing from this company.”

Helpful Report

Posted 6 years ago

“Poor internal processes and disconnect between store and warehouse. We bought a sofa with the understanding that we could pick up the sofa the same day. Drove to the warehouse and were told that's not possible. Phoned the store and no-one picked up. Drove back to the store and were told couch would have to be delivered. When we rented a van that day specifically to transport a couch! In the end, the delivery was made a week later and, despite promises made, they still deducted a transport fee from my credit card. Terrible service!”

Helpful Report

Posted 6 years ago

“We had a chair delivered yesterday with no base ( swivel chair ) Ive rang 7 times yesterday and been promised call backs. Not one person has rang us back. Ive tried live chat and waited on the line for 2 hours with no reply, Sent emails with no reply, Messaged on facebook and no reply. I would have been happy to collect the base but i need someone to tell me where its is. No phone lines are being connected to customer service but they are to sales, Spoke polity to a girl in the sales office who did not want to help and in fact was very rude and offered me no support. She told me to speak via the live chat but also said it can take 72 hours for a response. If someone actually spoke to me i could save you all a job by going and collecting the item. Disgusting customer service and after my 3rd sofa i will never ever use you again because this is disgusting.”

Helpful Report

Posted 6 years ago

“We had our sofa 5 weeks and it started splitting, common fault for the Sardinia.. Had first repair and then less than a week later the foot stool started spliting to..waited 3 weeks for a repair.the guy who came couldn't fix it, and just left, leaving his big hook needle stuck in my carpet may I add. Anyways contacted head office to be told there is a fault with this range and that I can choose a different suite, but after reading reviews and comments I do not want another suite from this shocking company.most sofas you have customers complain about.all I'd like is a reply and the sofas collected and to cancel my payments.. I'm so upset about the whole experience.i have no faith in this company what so ever..”

Helpful Report

Posted 6 years ago

“Do not buy from sofolagy unless you wish to have terrible customer service. They can not be more helpful when you are looking to buy in store but once you have signed that's it. My sofa was cancelled twice leaving me without a sofa for 3 weeks with two children when you call you are on hold for at least an hour each time. They promise things and never deliver that's on top of your sofa also not been delivered!!! Paid for an insurance to be advised it was never registered so where did my £273 I paid for disappear to??? When you call to try and discuss this also you can only web chat the only phone line that's open is new orders!!! Disgusting I would not reccomened to anyone.”

Helpful Report

Posted 6 years ago

“Appalling service once sofa was purchased in store, turned up damaged 3 weeks in constant emails and phone calls it still sits broken in my lounge, now contemplating going legal 😡😡”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,647 reviews