Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammed by studio! Avoid at all cost. Terrible customer service and cant even follow there own policies! Still chasing a refund two months later due to a defective product!”

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Posted 2 years ago

“Clothes arrived quickly but didn’t fit. A pain to return them and have to pay. Beware their delivery charge to your home is scandalous”

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Posted 2 years ago

“DO NOT SHOP HERE...... they do not refund on returned goods. Scammers!!!!”

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Posted 2 years ago

“Ordered 3 pairs of bras from studio received on Saturday the fit was awful so I wanted to send them back on looking in packing I noticed there was not any goods return notes i contacted Studio asking where the return notes were and to cut a long story short apparently you cannot return underwear no where on the website page does it state that these items cannot be returned unless faulty or damaged in fact it states below each picture it states rest assured you have 30;days to return your item with easy return options? To find this out about returns you have to log into your account and go to the returns page to see their terms and conditions .? My argument is that it should be stated that these items are non returnable, I afraid to say Customer Services are about as much use as a chocolate teapot I am in the process of filing an official complaint and getting help from the Trading Standards Office and the Consumer Helpline. Also when Customer Services do get round to getting in contact with me I hope it is someone who actually has a grasp of the English Language.”

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Posted 2 years ago

“Wouldn't bother buying anything from here I bought spa didn't work sent it back through their tracking serive now telling me I have to wait another 8 weeks on top of the 3 weeks I've already waited just a riip off”

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Posted 2 years ago

“Prices and products are excellent”

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Posted 2 years ago

“Fast service but the item was wrong colour. Advertised with a picture of a Khaki overshirt but the one that arrived was dark brown A previous reviewer had the same experience. A good price at £6 so cannot be bothered to return it. Just be more carefull what I order from them in future, if ever again .”

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Posted 2 years ago

“Customer service is useless. I ordered an item for my grand daughters birthday and asked it be sent to my sons address. Despite 2 phone calls and several E mails they continued to send it to my address. Customer service by phone asked me to refuse the delivery customer service by E mail told me I should have accepted it. It appears they are incapable if understanding simple instructions because despite asking to have it delivered to my sons they are now offering me a credit. Do NOT use this Company utterly uselrss.”

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Posted 2 years ago

“Where do i start, ordered pergola, never turned up, rang was told i would receive a refund within 14 days, numerous phone calls and emails, each time being told another 14 days. They also reordered item which when arrived was faulty, this irem had to be returned, cannot get them to acknowledge they owe me to credits, constant waffle from customer services, smoke and mirrors etc, have no choice but to take it further with the ombudsman. Has anyone had any joy going down this road”

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Posted 2 years ago

“Disgraceful customer services, they don’t care and I’m constantly having to repeat myself as that many people reply ! Good received damaged and they know I am not even going to receive that we paid in full for and no refund. Worst company ever !”

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Posted 2 years ago

“Had delivery too damaged to assemble. Customer services very helpful .. took lots of phone calls to get refund .. I think the problem is language barrier / not always clear … but have refund and happy !”

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Posted 2 years ago

“My God I wish I had read reviews before ordering. Tried to cancel order. Was told it had been cancelled then got an email today saying to expect delivery. Probably will never receive it. Phoned their call centre twice and spoke to two operatives who I couldn't understand. They said I was phoning the Philippines. Atrocious customer service. Got no resolution. Going to cancel account as I believe they are fraudsters and probably scammers and wish now I hadn't given my credit card details. DO NOT ORDER FROM THIS COMPANY.”

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Posted 2 years ago

“Received a faulty item return back the same nearly 4 weeks later still being told parcel is warehouse and await my refund”

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Posted 2 years ago

“We purchased a TV which broke within the manufacturers 2 year warranty period. The Manufacturer was brilliant in arranging to try and repair and when it was found un repairable provided us with an uplift code to take back to Studio cards to ensure the TV was replaced or refunded. this should have been a simple process. However upon contacting Studio cards they are refusing to honour the uplift code! The customer service from the company is absolutely shocking. No one in their customer service department listens to what you say on the phone and due to this we have no option but to go through the ombudsman to resolve a situation that should be simple. I will never use the company again and would suggest nobody else does either.”

Helpful Report

Posted 2 years ago

“Bought a coffee machine for £60 reduced from £100 and it broke within three months. They are refusing to send a replacement even though they have a responsibility to do so under the Consumer Rights Act as the product is less than 6 months old. Horrendous customer service. Garbled emails written in poor English that don't make any sense. Won't use again. Avoid.”

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Posted 2 years ago

“Disappointed with the fact that no matter how much you spend, delivery is £4.99 . Just placed an order and received the following message: '' 3 - 7 days for delivery of parcel '' . In all honesty, for that price, you should do next day delivery, with tracking number. Too expensive”

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Posted 2 years ago

“Trading standards should shut this place down.I ordered an item 3 weeks ago paid by debit card , dispatched next day apparently, but tracking hasn’t moved since .numerous calls and emails since , latest one saying they will resolve in 8 weeks .they will not give me a refund because the item is dispatched (apparently) . It seems I’m not the only one with problem , why have trading standards not shut this place down.”

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Posted 2 years ago

“Waited in 3 weeks now for parcel to be returned absolutely a nightmare I will definitely not be ordering from them again”

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Posted 2 years ago

“I just cannot belive the bad comments about Studio,in my opinion they are not justified, I have been with Studio for a while now and although I fell behind with my payments due to Covid Studio where absolutely brilliant at helping me ,I wish all company's where as good thank you Studio”

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Posted 2 years ago

“Shopped with studio, no notice jus charged for every payment £30 , unbelievable. Will close my account, never shop again. Will advice all my friends to stay away.”

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Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews