Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed and paid for an order on 7th July, email received on 10th to say on its was on it's to allow 3-7days. Emailed them as not arrived by 19th, I stated it was for a gift and if it wasnt going to arrive by 20th to cancel and refund my money. Got an email today (21st) saying to allow another 7 days!!!! Tried to resolve via contact centre today, they say it was despatched yesterday after I'd requested to cancel and refund!! They now expect me to wait for the delivery, arrange a collection and they'll eventually refund my money!! Wish I had read other reviews about poor service and long delivery times before ordering. 1st and certainly the last time I'll order from them, they've had my money 14 days and counting, no goods and had to rush out and purchase my gift elsewhere!”

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Posted 2 years ago

“So I opened a studio account and they offered me a £300 credit limit I ordered a outfit for £25 went through after HAVING SIGNED FOR A CREDIT AGREEMENT next day can’t find order and they took credit off me never had this issue this company is a scam never again”

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Posted 2 years ago

“Awful. They use a courier who is notorious for parcels going missing or arriving damaged and their customer services are not willing to help to chase parcels that appear to be in transit forever. Avoid”

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Posted 2 years ago

“Wow wow wow after not a promising start with studio there are certain qualities about a company that make me rethink esp online where I easily get disappointed. I joined studio and after a delivery cost issue and a product review that tbh I didn't expect as previous companies to even be listened too. Wow wow wow they listen. They act promptly to correct and communicate timely So just want to say well done and thank you for leading the way on putting things right.”

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Posted 2 years ago

“I wouldn't even grant them 1 star after my recent altercation with studio. I have been a customer for over 10 years and have never had an issue up until recently. I purchased a ps5 before christmas and didn't realise studio had changed my purchase and placed it into an interest savers account, even though I selected I did not wish to check out under this option. After 6 months of regular payments they placed a £50 interest charge on top of my payments and left an outstanding balance from the previous month (even though I made a payment that month). Studio themselves are refusing to return the money even though they have accepted I did not select this option to check out the item. They have closed my complaint and are refusing to process any refunds of the charges I accrued because of their system. I have been a customer for over 10 years and have never missed a single payment and to be treated so unprofessionally is disgusting. The company should be ashamed of themselves. I am now in the process of reporting them to trading standards as they have altered a credit and purchase agreement without my knowledge or consent and are refusing to refund the damages.”

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Posted 2 years ago

“Really wish I’d looked at these reviews before trying to place an order. My order didn’t go through but Studio took the money out of my account. How can that even be legal??? They are now giving me the runaround for my refund! Do not use this company. EVER!”

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Posted 2 years ago

“Takes this staff member to omdusman service. He didn’t speak much English and dawn rude on phone”

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Posted 2 years ago

“Absolute shambles of customer services, item was damage on delivery, had to reorder it, and await a refund, then get the run around for months. I would suggest Studio should not be treated as traders, but as scammers, they are atrocious”

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Posted 2 years ago

“I think studio is really good, considering through the pandemic a lot of customers including myself either didn’t pay on time or probably some didn’t pay at all…. Studio customer service people always listened and tried to resolve the situation and was extremely helpful. All the items they sell are extremely brilliant and for a very low price considering the economy at the moment… So well done studio for coming out the other side and staying in there, in these very worrying times. Many thanks From a very satisfied customer Jane Howard”

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Posted 2 years ago

“Initially my experience with studio was good. However as soon as i had an issue, oh my lord their customer service is shocking I ordered wall paper and i was decorating on a specific date and had plenty of time. Then they went into administration or the start process's and everything was held. I called after 10 days and cancelled . they still dispatched a line of the order 6 weeks later . I returned the product using their website and now i am at fault I followed all of THEIR links and they now say they can not credit UNLESS i can prove it was delivered back !! It was delivered to my work address and i have cameras showing it being delivered and the same package being collected DO NOT USE !!”

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Posted 2 years ago

“Bought a sideboard which was delivered in the condition of the photos below, we didn't even open the box because of the state that it arrived in. We sent it straight back and was told that we need to give them upto 14 days for the item to be returned, after 7 days i rang the courier and was told that the item was already returned, I rang studio to be told that I have to give them longer as the item is not there. After I said that I know that they have it because I have spoken to the courier they then said we need time to look at it so give them the full 14 days.. STUDIO KEEP YOUR MONEY WHICH IS AGAINST THE LAW... DO NOT BUY FROM STUDIO......”

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Posted 2 years ago

“I had delivered a essential memory foam king-size mattress. After reading many reviews mostly good I thought it would be useful for me to purchase one. Wish I hadn't the mattress is very hard doesn't mould to your body. I hate it and spent a lot of money on something that i can't afford or return”

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Posted 2 years ago

“Sad shop experience with a bunch of dishonest scammers. Forgive my tone, but after spending a whole afternoon dealing with peoples who wasted my time, lied to me, denied my rights as a customer, that's the best I can say about this company. Stay away from this online store.”

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Posted 2 years ago

“Scammed by studio! Avoid at all cost. Terrible customer service and cant even follow there own policies! Still chasing a refund two months later due to a defective product!”

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Posted 2 years ago

“Clothes arrived quickly but didn’t fit. A pain to return them and have to pay. Beware their delivery charge to your home is scandalous”

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Posted 2 years ago

“DO NOT SHOP HERE...... they do not refund on returned goods. Scammers!!!!”

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Posted 2 years ago

“Ordered 3 pairs of bras from studio received on Saturday the fit was awful so I wanted to send them back on looking in packing I noticed there was not any goods return notes i contacted Studio asking where the return notes were and to cut a long story short apparently you cannot return underwear no where on the website page does it state that these items cannot be returned unless faulty or damaged in fact it states below each picture it states rest assured you have 30;days to return your item with easy return options? To find this out about returns you have to log into your account and go to the returns page to see their terms and conditions .? My argument is that it should be stated that these items are non returnable, I afraid to say Customer Services are about as much use as a chocolate teapot I am in the process of filing an official complaint and getting help from the Trading Standards Office and the Consumer Helpline. Also when Customer Services do get round to getting in contact with me I hope it is someone who actually has a grasp of the English Language.”

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Posted 2 years ago

“Wouldn't bother buying anything from here I bought spa didn't work sent it back through their tracking serive now telling me I have to wait another 8 weeks on top of the 3 weeks I've already waited just a riip off”

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Posted 2 years ago

“Prices and products are excellent”

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Posted 2 years ago

“Fast service but the item was wrong colour. Advertised with a picture of a Khaki overshirt but the one that arrived was dark brown A previous reviewer had the same experience. A good price at £6 so cannot be bothered to return it. Just be more carefull what I order from them in future, if ever again .”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,549 reviews