Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,565 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last time we will EVER use Studio. After placing an order and being told we could delay the delivery, we found out we couldn't delay the delivery so cancelled the order on 19th July. We were told we would receive the refund within 14 days. We called them at 16 days as still no refund, to be told that they haven't received the item back yet so no refund - bearing in mind we cancelled this item before it was delivered.... Now, 3 weeks on and after several telephone calls we still haven't had a refund, and they are still saying they haven't had the item back. In the meantime they are still refusing to hand back almost £400 of our money! We were told last week they will raise a complaint to the "other department", to be told today that no complaint was raised. They dont have ANY contact details for this "other department" They can't transfer you to anyone, and the managers are refusing to speak to us. I cannot put into words how absolutely APPALLING this so called "customer service" is! I'm sure its not a problem for those who are paying on an account, but we paid the full amount upfront and I hold very little hope of getting my money back any time soon. Studio are a disgrace and should be absolutely ashamed of themselves. DO NOT ORDER THROUGH THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

“First if I could give them minus starts I would , I order some baby clothes quality is rubbish and you will just waist your money if you do, postage wasn't free and took a week One of the item was delayed and they had no clue when will be delivered they emailed me and I called them to cancel it and was confirmed 2 days latter it was delivered I called to know why they replied saying cancellation not guaranteed And they want me to go through a cancellation procedure Just waist of time and rude staff they won't let you speak”

Helpful Report

Posted 2 years ago

“Awful. Placed order and after several emails asking where it was as I had been notified it was dispatched and delivery company's tracking stating they hadn't received it, they finally said it was missing. I have been asking g for a refund and getting nowhere and now not replying to emails. No order and no refund. Disgraceful. Will not be ordering from them again”

Helpful Report

Posted 2 years ago

“Dont read Tristan pilot review for Studio as only positive reviews allowed. They will use every trick to slow down a return request and in some cases try to illegally charge you for returned item. 9 weeks for a wardrobe that was missing parts that I eventually returned and refused return charge. Actually responded to my trustpilot poor review so other customers can see but did not reply to me. Very sneaky...”

Helpful Report

Posted 2 years ago

“Oder cloths for my son and partner for holiday twice I rang up and first time got told it had been sent to wrong depo rang again was told they have had no update and didn't know were it was. Customers service was useless keep putting me on hold the cone back with we will make a claim it will take 30 days. Told them what the items were and we would be back from are holidays in 30 days and some of the stuff order won't be use ask him to re order he couldn't ask him for money back on my account couldn't. Ask to speak to someone in the building who could help no mangers in the building what is the point. Told me a manger would be with me 24/48 hours not holy fing my breath right now. Then was ask to stay in the line a bit longer while they make the claim told them they could make the claim with out me on the line because I have already been. On the line for over snd hour. Pointless customer service and will not be using studio cards again as this is not the first time this has happened. What bake it even better with this company is thsts you pay for delivery.”

Helpful Report

Posted 2 years ago

“What customer service I made order decided I no longer wanted it went to cancel need number contact again gave number again then said oh can’t cancel not sure what you are referring to despite telling them at the time all of them was told give it two days before doing that. And now just had email saying all despatched for delivery charge £4.99 amazing how quick they can work because when I first ordered them it said allow 10 days for delivery”

Helpful Report

Posted 2 years ago

“Ordered a high rocker bed for my grandson .,27.6 . Realising it was to high for his room cancelled on 28 th 6 .was told I’d receive a full refund to my bank . 14 days later . After numerous phone calls & being told by customer service 2 weeks ago the refund would be in my bank by close of business . Never happened . Another call . Told reffered to complaints . Recieved email . Saying takes upto 8 weeks . Called again Friday was reassured the refund would be in my bank in 72 hours . Also told I would get a call to advise it had been sorted . 48 hours later nothing .,tomorow sunday so doubt I’m getting my refund . Furious to say the least …. Never again”

Helpful Report

Posted 2 years ago

“Absolutely appalling service overall. I am still awaiting my delivery in which the order was placed and paid for on 12th July 2022. The customer service team are terrible, haven't got a clue!! Never again will I use this company!”

Helpful Report

Posted 2 years ago

“Studio have not got my return item since 28/5/22 today 23/7/22 2 mths later and still not a word. Ive rang I’ve emailed an appalling company that does nothing. Ive got proof and I you get is I understand well you don’t understand I must have used £60 in calls am missing £300 product and studio will not do a thing Do yo know why stupid call centre staff that have sent me a label for the wrong address If I live near the office I’d be there unfortunately not seems live am not paying my bill to studio and am waiting for my day in court over an unpaid bill of £330”

Helpful Report

Posted 2 years ago

“I am sick to death of ringing studio to pick up broken garden furniture which they delivered it has been stood in my living room for 6 weeks keep saying that they are coming for it and they don't turn up pick up on returns is disgusting x”

Helpful Report

Posted 2 years ago

“I have ordered a few times from studio and the clothes have been brilliant and have always paid my account in full. I have now got a reject on my account as they think there is an affordability issue and they don't know how long it will take to resolve. now can't order anything and to top it of they have increased my credit limit to £600. Really couldn't make it up. Be very careful when ordering from this company”

Helpful Report

Posted 2 years ago

“Ordered a pan set for Uni with Studio because I resented paying £50+ quid for a set. I'm of the mindset that you get what you pay for and usually pay out for good quality products. Decided I would buy cheap for a change because after all, a product regardless of the price, should be fit for purpose right?! How wrong was I!!!! I have read other reviews and by the looks of things I am not holding out much hope for getting my money back. If you want to waste your money by all means go ahead and buy from Studio. If you've any sense whatsoever you'll go elsewhere!!”

Helpful Report

Posted 2 years ago

“Please be aware this company are absolute liars and scammers! I ordered some clothing and it states on their website that it takes 3-5 days for delivery. I have e mailed them multiple times asking the whereabouts of my delivery. Was fobbed off and finally turned up today…..10 days later delivered by Evri. On opening up parcel was disgusted at the quality and sizing of them. How they can get away with this is beyond me! I have immediately returned and am waiting for a refund. I will make it known,that people need to be aware of this company.”

Helpful Report

Posted 2 years ago

“Placed and paid for an order on 7th July, email received on 10th to say on its was on it's to allow 3-7days. Emailed them as not arrived by 19th, I stated it was for a gift and if it wasnt going to arrive by 20th to cancel and refund my money. Got an email today (21st) saying to allow another 7 days!!!! Tried to resolve via contact centre today, they say it was despatched yesterday after I'd requested to cancel and refund!! They now expect me to wait for the delivery, arrange a collection and they'll eventually refund my money!! Wish I had read other reviews about poor service and long delivery times before ordering. 1st and certainly the last time I'll order from them, they've had my money 14 days and counting, no goods and had to rush out and purchase my gift elsewhere!”

Helpful Report

Posted 2 years ago

“So I opened a studio account and they offered me a £300 credit limit I ordered a outfit for £25 went through after HAVING SIGNED FOR A CREDIT AGREEMENT next day can’t find order and they took credit off me never had this issue this company is a scam never again”

Helpful Report

Posted 2 years ago

“Awful. They use a courier who is notorious for parcels going missing or arriving damaged and their customer services are not willing to help to chase parcels that appear to be in transit forever. Avoid”

Helpful Report

Posted 2 years ago

“Wow wow wow after not a promising start with studio there are certain qualities about a company that make me rethink esp online where I easily get disappointed. I joined studio and after a delivery cost issue and a product review that tbh I didn't expect as previous companies to even be listened too. Wow wow wow they listen. They act promptly to correct and communicate timely So just want to say well done and thank you for leading the way on putting things right.”

Helpful Report

Posted 2 years ago

“I wouldn't even grant them 1 star after my recent altercation with studio. I have been a customer for over 10 years and have never had an issue up until recently. I purchased a ps5 before christmas and didn't realise studio had changed my purchase and placed it into an interest savers account, even though I selected I did not wish to check out under this option. After 6 months of regular payments they placed a £50 interest charge on top of my payments and left an outstanding balance from the previous month (even though I made a payment that month). Studio themselves are refusing to return the money even though they have accepted I did not select this option to check out the item. They have closed my complaint and are refusing to process any refunds of the charges I accrued because of their system. I have been a customer for over 10 years and have never missed a single payment and to be treated so unprofessionally is disgusting. The company should be ashamed of themselves. I am now in the process of reporting them to trading standards as they have altered a credit and purchase agreement without my knowledge or consent and are refusing to refund the damages.”

Helpful Report

Posted 2 years ago

“Really wish I’d looked at these reviews before trying to place an order. My order didn’t go through but Studio took the money out of my account. How can that even be legal??? They are now giving me the runaround for my refund! Do not use this company. EVER!”

Helpful Report

Posted 2 years ago

“Takes this staff member to omdusman service. He didn’t speak much English and dawn rude on phone”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,565 reviews