Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A place where you can find everything and good quality and prices.Also,delivery in the time they promise.”

Helpful Report

Posted 4 years ago

“Can't be bothered to answer emails phone calls and don't send out what you order avoid avoid avoid.”

Helpful Report

Posted 4 years ago

“So this is a tough one. Studio does do good products with things that I have purchased from them however I can't even begin to mention how poor the Customer service is. I would give them - if I could. Tried to cancel an order I had twice and twice it was refused with no explanation given. Then I received the item a few days later, however on my account it still said awaiting order. Then I called up as I didn't receive an invoice or returns label, they refused to email one and was assured it would be with me between certain days and it didn't come, in which I was visited twice by a returns courier. After calling back all they kept saying was exactly the same as the last guy but the returns label would take 5-7 days. Then they asked me to leave the parcel on my open front porch for the driver to collect, In which I refused as it would have been nicked. I've dealt with A lot of online customer Service agents as I have done a lot of online shopping over the years. I can't even begin to express how poor and disgusting there service is and how much I would avoid it.”

Helpful Report

Posted 4 years ago

“I have been a customer for a few months now and I’ve had all orders delivered on time bar one parcel, had no problems with signing in no problems with products received everything seems brilliant, and before anyone thinks it I’m not part of the catalogue I’m a genuine customer only thing that could be brushed up is the communication skills from customer service, it is a long waiting time to speak to someone and when you finally get too they ask you one question and then make you wait days to get another answer that’s not great.”

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Posted 4 years ago

“Account opened without my consent. Received an item that I never ordered. Proper clowns obviously a scam company.”

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Posted 4 years ago

“So I purchased the three sit with wardrobe chest of drawers and bedside table for £159. this has been the worst investment that I have ever made the only good thing from this three-set was the wardrobe everything else is a shamble I wouldn’t recommend it I’ve asked Studio to send me the missing products I’ve asked them to send me a sort of refund I haven’t heard anything back yet.”

Helpful Report

Posted 4 years ago

“My mother passed away on the 26/03/2020 due to this horrible virus. I have emailed studio multiple times to make them aware that she had passed away. Since then received multiple bill letters to which my father contacted them to explain and they said they would be in contact within the next week, so 6 weeks later I receive a letter in the post telling me it can take 12 weeks to be removed from the mailing list!!! Really!! And they are sorry that my wife has passed. After multiple emails and my father telling them it was my mother not my wife! Most shocking company I’ve ever dealt with. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“Tried to place my 1st order and got an error message. My account says no orders but they've taken £75 from my card. I've emailed and called every day for 2.5 weeks and get same lies over and over again. Disgusting company, seems more like a scam site. AVOID!.”

Helpful Report

Posted 4 years ago

“Perhaps someone from studio can explain to me why studio keep billing me for £3.00 a month when I pay all my accounts on invoice was told it was an error and it won’t happen again yet I am still receiving bills for it My total waiting time was 80 minutes on the phone who do I send the invoice to for my phone bill I await your reply with interest”

Helpful Report

Posted 4 years ago

“Firstly I had so many issues even registering with studio, I eventually managed to login and place my order after 2 days the money has left my account however I receive an email saying all my items have been cancelled as it’s out of stock. These were all personalised items, I have a look on their website and it seemed like they were all in stock again, so I reordered the items. As I reordered the items, they sent me an email saying one of the cancelled item is now being delivered! I’ve rang multiple times to resolve this issue, I’ve waiting on the phone for over an hour after exposing what happened they cut me off. Now they have said I won’t receive a refund until I send it all back, all seems like a massive scam as both payments have gone out. They cancelled my order but took my money. Stay away from this company, I am now £60 short and probably will never get the money back. My friend has also experienced something similar. The prices are super cheap but there’s a reason for this, as most likely you’ll be paying money for a imaginary item.”

Helpful Report

Posted 4 years ago

“Don’t know how they’re getting away with it ,ordered something over a month ago which I’ve paid for , not received it ,when you call them up ,you’re holding on for about an hour ,then they can’t hear you ,and hang up on you ,tried emailing them ,don’t answer you ,would never use again ,hard lesson learned .”

Helpful Report

Posted 4 years ago

“Absolutely useless. Still waiting on a refund for an order placed on 16th April. No phone lines, no response to email. Palmed off using social media. Have had to ask bank to start chargeback. Do not purchase from studio if you like ordering things and actually getting them.”

Helpful Report

Posted 4 years ago

“Cannot believe that in today's day and age, there can be blatantly open scammers who are allowed to trade ! Bought an item week ago. Received an email two days ago stating that 'Item is not in stock. and we will not be delivering the item' ! Since then, many emails have been sent to their cust-service email - with no reply/acknowledgement back. Logging in the account brings up following error "..account blocked". Does anyone know if there is a group representation of people like me anywhere ??”

Helpful Report

Posted 4 years ago

“Avoid this scam company. Paid for goods, supposedly in stock. They Emailed me 2 days later and cancelled order. No refund offered.”

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Posted 4 years ago

“Do not shop with this company !!! Beware !!! Ordered a freezer, got a fridge, asked for a refund, product collected two months ago, two months on still waiting for my over one hundred pounds refund !! Dispi able company, do not respond to emails, are not admitting to have received the product from Hermes, despite being sent a copy of Hermes collection ticket !!! Do not shop with studio, This Morning needs to look at the company that sponsors it !!!!!!”

Helpful Report

Posted 4 years ago

“I am so angry and frustrated. I have always had trouble logging into my account, password not recognised , details not matching records ect. Sometimes changing the password has worked but ive often had to go online or speak to customer services. This last experience has finished me, started with the usual palava of failing to access my account ending up with my account being suspended because I have had too many attempts to log in . I have spent all week trying to get help. Constant calls to customer services, emails, live chats and i still haven't sorted out the issue. The telephone operators are very polite but i suspect they are reading off an auto cue. No replies from emails. The final straw....... 2 messages from Studio this morning, one reminding that my payment statement is read although according to them i dont exist. The 2nd email has got to be a wind up, they asked me to complete a survey rating my recent experience with them. I was delighted to fill in the survey, if i could have put - 0 for my answers i would have and i really enjoyed filling in my views. Guess what, i had an an immediate reply saying that i had previously taken part in a survey and couldn't therefore submit another one, news to me, i am now closing my account and writing to head office to make a formal complaint,”

Helpful Report

Posted 4 years ago

“On the 30th April i Sent two items back i have had a refund for one item the second item as gone missing and thay won't me to pay for it by the 17th may i told them i am holding all payments back till thay find this item.”

Helpful Report

Posted 4 years ago

“Ordered an item that their website said was in stock, payment went through and I received an order acknowledgement. I received an email the next day cancelling the order saying the product was in fact out of stock. If something is out of stock say so on your website so people don't have to go the payment process!”

Helpful Report

Posted 4 years ago

“I received an item I have not ordered. It has my name and address on package and so this is somewhat disconcerting. They could not resolve this over the phone. They have referred it to their "investigations" team but I do not feel confident. If I use their return label I have to pay postage which I refuse to do.”

Helpful Report

Posted 4 years ago

“I placed an order for my sons birthday. The item was showing as in stock and I received an order acknowledgement saying it would be dispatched directly from supplier (although they do try to cover their backs by also stating it's an acknowledgement not a confirmation). I had no further notifications or emails. When it didn't arrive in the time stated, I checked my account to find they had removed the item from my order say it was out stock and for me to add to my next order. The funny thing is, it's showing as in stock but if I add it to my next order its double the price!!!!! False advertising at it's best.”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews