Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a high rocker bed for my grandson .,27.6 . Realising it was to high for his room cancelled on 28 th 6 .was told I’d receive a full refund to my bank . 14 days later . After numerous phone calls & being told by customer service 2 weeks ago the refund would be in my bank by close of business . Never happened . Another call . Told reffered to complaints . Recieved email . Saying takes upto 8 weeks . Called again Friday was reassured the refund would be in my bank in 72 hours . Also told I would get a call to advise it had been sorted . 48 hours later nothing .,tomorow sunday so doubt I’m getting my refund . Furious to say the least …. Never again”

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Posted 2 years ago

“Absolutely appalling service overall. I am still awaiting my delivery in which the order was placed and paid for on 12th July 2022. The customer service team are terrible, haven't got a clue!! Never again will I use this company!”

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Posted 2 years ago

“Studio have not got my return item since 28/5/22 today 23/7/22 2 mths later and still not a word. Ive rang I’ve emailed an appalling company that does nothing. Ive got proof and I you get is I understand well you don’t understand I must have used £60 in calls am missing £300 product and studio will not do a thing Do yo know why stupid call centre staff that have sent me a label for the wrong address If I live near the office I’d be there unfortunately not seems live am not paying my bill to studio and am waiting for my day in court over an unpaid bill of £330”

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Posted 2 years ago

“I am sick to death of ringing studio to pick up broken garden furniture which they delivered it has been stood in my living room for 6 weeks keep saying that they are coming for it and they don't turn up pick up on returns is disgusting x”

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Posted 2 years ago

“I have ordered a few times from studio and the clothes have been brilliant and have always paid my account in full. I have now got a reject on my account as they think there is an affordability issue and they don't know how long it will take to resolve. now can't order anything and to top it of they have increased my credit limit to £600. Really couldn't make it up. Be very careful when ordering from this company”

Helpful Report

Posted 2 years ago

“Ordered a pan set for Uni with Studio because I resented paying £50+ quid for a set. I'm of the mindset that you get what you pay for and usually pay out for good quality products. Decided I would buy cheap for a change because after all, a product regardless of the price, should be fit for purpose right?! How wrong was I!!!! I have read other reviews and by the looks of things I am not holding out much hope for getting my money back. If you want to waste your money by all means go ahead and buy from Studio. If you've any sense whatsoever you'll go elsewhere!!”

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Posted 2 years ago

“Please be aware this company are absolute liars and scammers! I ordered some clothing and it states on their website that it takes 3-5 days for delivery. I have e mailed them multiple times asking the whereabouts of my delivery. Was fobbed off and finally turned up today…..10 days later delivered by Evri. On opening up parcel was disgusted at the quality and sizing of them. How they can get away with this is beyond me! I have immediately returned and am waiting for a refund. I will make it known,that people need to be aware of this company.”

Helpful Report

Posted 2 years ago

“Placed and paid for an order on 7th July, email received on 10th to say on its was on it's to allow 3-7days. Emailed them as not arrived by 19th, I stated it was for a gift and if it wasnt going to arrive by 20th to cancel and refund my money. Got an email today (21st) saying to allow another 7 days!!!! Tried to resolve via contact centre today, they say it was despatched yesterday after I'd requested to cancel and refund!! They now expect me to wait for the delivery, arrange a collection and they'll eventually refund my money!! Wish I had read other reviews about poor service and long delivery times before ordering. 1st and certainly the last time I'll order from them, they've had my money 14 days and counting, no goods and had to rush out and purchase my gift elsewhere!”

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Posted 2 years ago

“So I opened a studio account and they offered me a £300 credit limit I ordered a outfit for £25 went through after HAVING SIGNED FOR A CREDIT AGREEMENT next day can’t find order and they took credit off me never had this issue this company is a scam never again”

Helpful Report

Posted 2 years ago

“Awful. They use a courier who is notorious for parcels going missing or arriving damaged and their customer services are not willing to help to chase parcels that appear to be in transit forever. Avoid”

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Posted 2 years ago

“Wow wow wow after not a promising start with studio there are certain qualities about a company that make me rethink esp online where I easily get disappointed. I joined studio and after a delivery cost issue and a product review that tbh I didn't expect as previous companies to even be listened too. Wow wow wow they listen. They act promptly to correct and communicate timely So just want to say well done and thank you for leading the way on putting things right.”

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Posted 2 years ago

“I wouldn't even grant them 1 star after my recent altercation with studio. I have been a customer for over 10 years and have never had an issue up until recently. I purchased a ps5 before christmas and didn't realise studio had changed my purchase and placed it into an interest savers account, even though I selected I did not wish to check out under this option. After 6 months of regular payments they placed a £50 interest charge on top of my payments and left an outstanding balance from the previous month (even though I made a payment that month). Studio themselves are refusing to return the money even though they have accepted I did not select this option to check out the item. They have closed my complaint and are refusing to process any refunds of the charges I accrued because of their system. I have been a customer for over 10 years and have never missed a single payment and to be treated so unprofessionally is disgusting. The company should be ashamed of themselves. I am now in the process of reporting them to trading standards as they have altered a credit and purchase agreement without my knowledge or consent and are refusing to refund the damages.”

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Posted 2 years ago

“Really wish I’d looked at these reviews before trying to place an order. My order didn’t go through but Studio took the money out of my account. How can that even be legal??? They are now giving me the runaround for my refund! Do not use this company. EVER!”

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Posted 2 years ago

“Takes this staff member to omdusman service. He didn’t speak much English and dawn rude on phone”

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Posted 2 years ago

“Absolute shambles of customer services, item was damage on delivery, had to reorder it, and await a refund, then get the run around for months. I would suggest Studio should not be treated as traders, but as scammers, they are atrocious”

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Posted 2 years ago

“I think studio is really good, considering through the pandemic a lot of customers including myself either didn’t pay on time or probably some didn’t pay at all…. Studio customer service people always listened and tried to resolve the situation and was extremely helpful. All the items they sell are extremely brilliant and for a very low price considering the economy at the moment… So well done studio for coming out the other side and staying in there, in these very worrying times. Many thanks From a very satisfied customer Jane Howard”

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Posted 2 years ago

“Initially my experience with studio was good. However as soon as i had an issue, oh my lord their customer service is shocking I ordered wall paper and i was decorating on a specific date and had plenty of time. Then they went into administration or the start process's and everything was held. I called after 10 days and cancelled . they still dispatched a line of the order 6 weeks later . I returned the product using their website and now i am at fault I followed all of THEIR links and they now say they can not credit UNLESS i can prove it was delivered back !! It was delivered to my work address and i have cameras showing it being delivered and the same package being collected DO NOT USE !!”

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Posted 2 years ago

“Bought a sideboard which was delivered in the condition of the photos below, we didn't even open the box because of the state that it arrived in. We sent it straight back and was told that we need to give them upto 14 days for the item to be returned, after 7 days i rang the courier and was told that the item was already returned, I rang studio to be told that I have to give them longer as the item is not there. After I said that I know that they have it because I have spoken to the courier they then said we need time to look at it so give them the full 14 days.. STUDIO KEEP YOUR MONEY WHICH IS AGAINST THE LAW... DO NOT BUY FROM STUDIO......”

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Posted 2 years ago

“I had delivered a essential memory foam king-size mattress. After reading many reviews mostly good I thought it would be useful for me to purchase one. Wish I hadn't the mattress is very hard doesn't mould to your body. I hate it and spent a lot of money on something that i can't afford or return”

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Posted 2 years ago

“Sad shop experience with a bunch of dishonest scammers. Forgive my tone, but after spending a whole afternoon dealing with peoples who wasted my time, lied to me, denied my rights as a customer, that's the best I can say about this company. Stay away from this online store.”

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Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews