Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking delivery and appalling customer service”

Helpful Report

Posted 3 years ago

“When trying to purchase an item I was informed of the delivery date and as it was after the date I required it I didn’t go ahead with the order. The next thing I new is the goods arrived, I then phoned to say I hadn’t ordered it and wanted to return the item. I was kept on the phone for 40 mins eventually they said it would be collected. It’s been here for 2 weeks and not collected. I now see that I have been charged over £10 for the phone call and spent a further 8.99 in postage to return it. In summary all my phone calls to order it and try and return it total £16 . So I have paid £26 and have nothing. I now understand why they keep you on the phone for so long. Avoid this company if like most elderly people you use the phone rather than the internet.”

Helpful Report

Posted 3 years ago

“never used account, nothing i would buy. asked for account to be closed 2yrs ago YES 2years but it still there i contacted them AGAIN was told not to access account for 30 days if account (any account) is closed you cannot access it studio tell you its closed when it is NOT”

Helpful Report

Posted 3 years ago

“Last couple of orders,i had bother with,hermes said delivered,looked at proof were not my feet or door,was kindly taken off my account and given £10 off next order which i used to get a carpet runner which was first out of stock,guess what,wrong carpet which they say will be ammended on my account,thank you Studio you have restored my faith after being a good customer for years,was going to close my account”

Helpful Report

Posted 3 years ago

“Will never use this company again. I had zero balance yet when I clicked on **view statement ** it showed an outstanding balance of 17.00 exactly which was also on my credit file for some time...I had called numerous times to try to get to the bottom of this. All they kept saying was "it's not showing on our end" I said it 8s on mine. Eventually had to take this to the ombudsman and won the case as there were never any transactions for 17.00 exactly I requested my account be closed some considerable time ago yet noticed this morning I could still log into my acc. I had to call them yet again to deactivate my account. This shouldve clearly been done some time ago. I never did get an answer as to why an amount of 17.00 showed on my account for some time even although several months ago I was promised an explanation. I will never use this Co again !”

Helpful Report

Posted 3 years ago

“Sent for quite a bit of stuff in June but when it all came it had been doubled so I got 2 of everything, and it was all very poor so sent all items back, now I am getting texts saying I owe £70 as they have put a penalty charge of £12 because I'm late with my payment, I rang and told them I don't owe you anything as I sent everything back but they said they had only received 2 parcels and that I owe them £57 + £12 +96p interest, what a joke, I will have to write to them as the lady I was speaking to just kept repeating herself because it wasn't on her script and she didn't understand me, in the end she disconnected me”

Helpful Report

Posted 3 years ago

“I had delivery today and am so pleased only ordered 2 days ago Product excellent quality competitive price looks and fits true to size Studio has amazing choice at incredible prices”

Helpful Report

Posted 3 years ago

“If I could give a zero I would No contact no goods and if I try to contact then I need to scroll through a date of birth bit by bit and as I'm 55 it's taking me 2o min so far as it starts at 2021 and I'm still not there My first and last purchase I run my own business and I'd have gone under if I followed this It's not acceptable”

Helpful Report

Posted 3 years ago

“I brought a bedroom set i waited a few weeks for it . They kept putting it off . When it finally arrived it was damaged so bad . When my son inlaw rang them up to tell them they said they would give us a credit note of 100 pound to spend. MY daughter then rang them up and said no way did they say that . Well my daughter told them to listern to the call . NO WAY WOULD I EVER BE ODERING ANYTHING FROM STUDIO AGAIN .”

Helpful Report

Posted 3 years ago

“Returned a fire in May 2021 in August 2021 still waiting fir a refund despite ridiculous amount of emails calls .... Disgusting company never again....loks like been a court case to get our money .....”

Helpful Report

Posted 3 years ago

“I returned a treadmill that broke within 5 months of purchase. The return went smoothly enough but I'm still waiting for a refund. They insist that I have been refunded and I sent credit card statements to prove that I hadn't. Every time I contact them they say they will escalate my complaint to the appropriate department always polite and full of apologies but nothing happens. I'm just going around in circles here. I won't let this go they owe me ,£205! I'm taking it further. Avoid this company at all costs! Like others have said I wish I had read these reviews before I made my purchase.”

Helpful Report

Posted 3 years ago

“Terrible customer service and company won’t buy anything or won’t recommend again we have paid for 40£ for our order but we didn’t get any first time we contacted they said within 7 days you will get your money back second time they said oh sorry we can’t see any details about your payment .please don’t buy anything from them or don’t order online”

Helpful Report

Posted 3 years ago

“I ordered a garden parasol on Wednesday Cash went out of account Thursday Phoned on Monday o check delivery to be told order cancelled on Friday _out of stock. No reply when I asked when I would have been told. I now have to wait five days for my money back Customer relations complete zero.!!”

Helpful Report

Posted 3 years ago

“Saved by Experian. Must admit I hadn't heard of Studio before I wanted to buy an espresso maker from them; offered at a £10 off discount and free delivery. In order to do that I had to apply for a credit account. Despite my superb credit, 999 out of 999, rating with Experian I received an 'application refused' email. Having read these reviews I can only thank Experian for saving me from what might have become a less than ideal buying experience.”

Helpful Report

Posted 3 years ago

“Terrible company, microwave set cancelled after waiting 3 week, so ordered another... still waiting 3 weeks later again. Still not been sent to hermes. Joke of a company”

Helpful Report

Posted 3 years ago

“When my order arrived one item was completely different to the item ordered, I emailed and they rang immediately and reordered the item and I the wrong item back, everytime I emailed they replied that they were sending it to the relevant department, I then heard nothing until I emailed again and got the same reply this happened numerous times, then I had an email asking for feedback which I did, then this week I have received 2 emails stating they want paying and will charge extra if they don't receive it but won't reply to my emails saying all I want is to pay for what I have received, they are making no effort or even getting in touch to try and resolve this. I would not even give it 1 star and will never shop with them again.”

Helpful Report

Posted 3 years ago

“If I could give them 0 stars I would. Absolutely disgusting company! Received my ps5 today and the ps5 box was destroyed. Bundle extras were missing and all seals broken. Offered to pick it up or 10% off = £58 but voids warranty absolute joke! Nope have to go on the hunt again for another thanks studio!”

Helpful Report

Posted 3 years ago

“All the t-shirts I ordered from you shrank in the wash. A kettle almost fell to pieces - the lid came off together with the handle! A clock arrived damaged. Trust Pilot has my review.”

Helpful Report

Posted 3 years ago

“Ordered 2 sun beds never arrived Hermes picked them up but then nothing. After wasting time and money speaking to customer services paid using there credit offer. Only had money put back into account after giving them formal notice of court proceedings and reporting to financial ombudsman”

Helpful Report

Posted 3 years ago

“The delivery is very quick even for garden items, I bought the trellis and Havana 4 piece set and it looks really decent for the pride east to assemble also would highly recommend”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,537 reviews