Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought a bed frame from here which was very poor quality. There was a missing screw, a mark on the headboard and a couple of the wood slats were slightly splitting. I have contacted studio regarding this on many occasions via email with each time a different person responding not making sense to what I wrote, therefore having to re explain all over again just to receive an answer from a completely different agent. In few of the emails I explained I work 8 am to 5pm therefore I cannot talk during these hours best to get my after 5pm or any time at the weekend. The context of the emails were ignored, I received an email each time saying somone attempted to contact me with no success. Each time I replied with a time best to get a hold of me. This went on for a couple of weeks, one of the agents then offered a 10 % discount which I accepted as I felt I was getting nowhere. I wasn't listened to and felt drained at this point. A week or so later one of the bed slats broke, I contacted studio to advise them I would like to return the bed for a refund or a replacement to wich shocked me there was no warranty on the bed because I accepted a 10%. If somone informed me prior to acceptance of the discount I would have never accepted it, I just feel that this was done to flog me off and getbrid of bad stock. I feel scammed I'm left with a broken bed lost money and have to buy a new bed as it continues to fall apart with more slats breaking. I will not shop here again. I got a call few days ago to inform me nothing can be done which is appalling. Multimillion company leaving an individual with lost money and broken bed especially in today's economy and cost of living crisis.”

Helpful Report

Posted 1 year ago

“Absolutele shocking useless customer service! 7 days from ordering (items in stock) and still not even dispatched. Used to be such a good company. Will never use again!”

Helpful Report

Posted 1 year ago

“These absolute scum of a company has taken our money and not delivered the item. They just say excuse after excuse but not deal with it. We ordered a duvet cause ours got ruined and being winter it's a must but these incompetent neglectful company have left us waiting weeks and weeks and still not dealt with it. With the time of the year and how tight things are with money we can't buy another until we get out money back so and due to this my daughter and her mum are ill. These are an absolute bloody disgrace and we will be reporting them to trading standards and anywhere else we can”

Helpful Report

Posted 1 year ago

“I ordered from Studio.co.uk 12 days ago and even don't been shipped(Q&A delivery time 3-7days) When I ask by email where is my parcel and why don't been shipped yet they just send me link to Q&A. Horrible service never will buy anything from there. Don't wastage your money and time.”

Helpful Report

Posted 1 year ago

“Return a parcel on the 13th of September. Collected by Hermes or Evri. Organised by Studio customer service itself. It has been a nightmare to deal with Customer service. Keep asking the same question and info, passed from department to department. Keep hearing it will 7 - 10 days to process but end up being blanked. Fed up with phoning and chasing customer service. When returning something to Studio, please go to the post office or get proof of return. Up to now I have not heard anything, or anyone been in touch to let me know what is happening with my return. When you don't pay or settle your account, you will receive a text, email or possibly a phone call and be charged late payment fees. However, when it comes to dealing with return, the service is absolutely poor and non-existent.”

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Posted 1 year ago

“LET DOWN YET AGAIN. WHAT A COMPLETE SHOWER OF BROWN STUFF THIS COMPANY IS. ORDERED MULTIPLE ITEMS AS ALL IN STOCK ON THEIR WEB SITE ONLY TO GET EMAIL 2 DAYS LATER THAT HALF THE ITEMS ORDERED ERRE OUT OF STOCK. FOUND SIMILAIR ITEMS ON OTHER SHOPPING SITES AT LESS THAN HALF THE PRICE THEY WERE SELLING FOR EVEN ON BLACK FRIDAY. WHAT A WASTE OF VALUABLE TIME. SHAME ON STUDIO AS THIS HAS HAPPENED ON A FEW OCCASIONS. NO MORE FOR ME, NO WONDER THEY CALLED IN THE ADMINISTRATORS. I HAVE CANCELLED THE WHOLE ORDER AND SHUT DOWN MY ACCOUNT. GOOD RIDDANCE.”

Helpful Report

Posted 1 year ago

“Disgusting company, first time using them and they took my £144 without any intention of processing my order! Told me I had to wait for my account application to be processed and refused to cancel the application and refund me, told I should wait for the money to bounce back! Had no issue taking the full payment but no acknowledgment of payment other than the screenshot I took and bank statement, I also do have an account as I am able to login and have an account number! Told to write to www.studio.co.uk which is obviously their website STAY CLEAR OF THESE MONEY GRABBERS! First and last time I will use them”

Studio 1 star review on 25th November 2022

Helpful Report

Posted 1 year ago

“Nightmare trying to return item to studio they arranged for it to be collected today ? No show phoned up they confirmed no it wasn't actually booked in so again booked for Monday 🤞 never again will I buy large items from them ridiculous service degusting customer service day wasted and still stuck with item they will be try charging me for ( avoid buying from them)”

Helpful Report

Posted 1 year ago

“Terrible, horrible company. Take money then do not deliver good. Customer service is powerless to do anything. No refunds available from customer service - even though item not dispatched. Told to wait until it’s delivered (if ever) then send it back. Corrupt thieves!”

Helpful Report

Posted 1 year ago

“Whoa! Dont touch this company with a bargepole! Never in my life have I had such an experience to order something from a website! You have to set up an account which requires you to give them access to your bank account! No way! Tried to pay for the order with my credit card but it wouldnt let me. Customer advisor kept saying the same thing again and again, I had to place an order to be able to place an order!!!!! Go figure!”

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Posted 1 year ago

“Ordered in Thursday parcel was delivered today thanks”

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Posted 1 year ago

“Pure Theft! Where is my money? It’s been 37 days and you still have t refunded me for the order that YOU LOST! You’ve admitted to it now in an email. So WHERE IS MY MONEY YOU THIEVES!!!!!!!! Your response on here is “We need more information” Iv filled that form in with my account number about 8 times now and you still haven’t give. Me my Fu£$*n money back!!!!”

Helpful Report

Posted 1 year ago

“Terrible company. Looked online thought I will get some Christmas presents opened and account went to checkout and paid from my bank card 60.99 which has came out of my bank. Logged back on to see it saying I haven't placed an order, rang up to be told that the account is waiting to be accepted or not despite them taking the money from my back. Then got an email saying they can't open an account (probably because I didn't want to use credit option where they gain interest) so I've had 60.99 taken from my bank for nothing as the order isn't being processed and apparently I'm not allowed an account. I'm now having to fight for my money back which they have sat with .. absolute disgrace avoid this company. Haven't got my money back yet because apparently I need to wait ??? Ridiculous shouldn't of taken it in the first place.”

Helpful Report

Posted 1 year ago

“This company is an absolute disgrace. I've order Christmas presents an I've received two an haven't received my other items. Rang them an they said it was being shipped but no conformation to support this information. I then emailed to then be told they would get back in touch within 48hrs six days on nothing, so then I rang to be told they need to investigate an it would take upto 30 days to return my cash! She then went on to saying I could reorder! Are they having a laugh!!! I wouldn't advise this company at all!!”

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Posted 1 year ago

“I got a catalogue with ankle boots clearly advertised as £25. Tried to order online, charged £50 so I emailed. Someone rang me, I sent pictures of the boots advertised in the catalogue. Said they'd place the order, a charge of £50 would go on my account but they would refund £25 difference. That was almost 3 weeks ago. I've since emailed & spoken with 5 different people. Constantly lied to & fobbed off telling me the credit will show on my balance in 72 hours. I'm now expecting this credit tomorrow 11th November (3rd or 4th promise) but if it's not sorted I'm going directly to the Executive Director Paul Kendrick with printed copies of the emails I've received as proof & I'm reporting Studio to the Financial Ombudsman. The staff are incompetent & don't know what they are doing. I am going to pay off what I owe only (not including the £25 they need to credit me) & then I'm closing this account. I NEVER want to hear from them again. Avoid!!!!!”

Helpful Report

Posted 1 year ago

“Studio do not have a clue. They took the payment for a bed that was in stock (and still is) on a 5 to 10 day delivery. On the tenth day I had not heard anything so rang them up. Customer services where no use at all and could not update me any further. 15 days passed and I get an email stating they expect the bed to be delivered 7th. It came and went and no bed. Phoned again and again customer services no help and had no info at all. I cancelled the bed and will now wait up to 14 days for a refund. The company runs so disjointedly and does not have the infrastructure or the training to deal with the simplest of queries, I will never shop with them again. Update, now I have tried to cancel I am having more issues. Phoned and requested to cancel and they tell me I have to wait for the cancellation department to process. In the mean time the bed might turn up. This is at the 36hr mark now and still not processed. They should not be allowed to trade in the UK with these types of rules. The worst company I have ever had the misfortune to deal with.”

Helpful Report

Posted 1 year ago

“This company was bought by Mike Ashley under the Fraser Group in early 2022. Yes the former Newcastle United owner and current Sports Direct owner. We all know how popular this guy is. They think they have scammed me, but I will be applying for a winding up order for the amount they owe me. It will cost me to do this, but it needs to be done on principle and to protect vulnerability in the future. The Company used to be called Express Gifts but that folded a while back. Companies House provides some interesting names associated with this company and especially a college in Hyde Cheshire. The company was bought for 26 million in January of 2022 by Mike Ashley under Frasers. Before that the company was struggling ( I wonder why) They use seasonal staff, paid a pittance and some past employees are more than happy to talk about unpleasant experiences of working there. Avoid this company at all costs, you have been warned!”

Helpful Report

Posted 1 year ago

“I have never contacted a retail company where you have to pass a security test first before you can communicate with them about an order. Most others a simple order reference number is sufficient. After much back and forth about trying to access my account I read some reviews and promptly called back to cancel my order. I may be back in a few days complaining about not getting my full refund. Never again...I would rather pay extra and have the confidence that I'm not dealing with scammers.”

Helpful Report

Posted 1 year ago

“Phoned to place order the woman kept asking me over and over again for item number and she was laughing in the background very shocking customer service I will never order another thing from this company”

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Posted 1 year ago

“If I could give 0 stars I would. Do not shop with this company. I ordered wedding rings which arrived two weeks late and when I received them they were engraved wrong. I sent them back the day after and studio received them back. I got told to wait two weeks for a refund. After two weeks still no refund so rang them back. Then got told to wait a further week. Guess what still no refund after that further week. Rang them back and got told the warehouse isn’t communicating with them so they can’t refund and they don’t know when I will receive said refund. No one has a clue what they were talking about I spoke to several different people, even a manager didn’t have a clue what to tell me. Now £300 out of pocket with no rings!! AVOID at all costs, useless company”

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Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews