Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty - Damaged - returned items - Items manufactured faulty are what your signing up for when ordering with studio. I opened an account around 2 months ago and in that time I don’t think a single item has arrived in a sealed new condition. I have lost count of how many items I’ve had to return. Some completely smashed and some like the baby Annabelle doll had a completely wonky face from faulty production. I’m unsure of studio are buying returned / faulty goods or if they are just not genuine and replicated but something needs to be investigated. I ordered £175 brand new leather Ugg boots which arrived with dodgy stitching coming loose, mouldy packaging and scuff marks over the toes. In November I ordered a peppa pig house as my daughters main present and Ive just unboxed it to check the condition (as my trust was already pretty low) and it’s unbelievable how damaged this product is. There is footprints on one of the walls, what looks like Stanley knife slices through another, parts cut so sharply they would cut your finger, the pictures that cover the wall partitions are peeling off, every pieces has gouges in it and I just want to cry. This was my daughters main present and has cost around £85 and with days to go until Xmas I won’t have time to return and reorder. I wish I could post pictures here because it really is questionable, whether this is a knock off fake product. The way the windows and doors have been cut is jagged, paper is overlapping the sides and I can’t see it being worth more than £30 let alone what I’ve paid. Shame on you studio for trying to sell items like this. I don’t know what I will do for Christmas now, as a single mother I can’t afford to go out and buy another and I’ve already brought the sets to go with the house. You should be ashamed. This isn’t a one off as it has happened repeatedly in the last month. You have some explaining to do !!! Please do not order from this website !!!”

Helpful Report

Posted 3 years ago

“Terrible company did not receive goods refusing to reply to my emails when talking to customer service on the phone its a different story saying refund done then it takes 3to 5 days im now involving fca as illegal what they are doing and contacting tv company”

Helpful Report

Posted 3 years ago

“I’d actually like to give zero stars but I can’t. Ordered some family pyjamas in October and was told there would be a delay in the adult pyjamas after the baby ones had already arrived. Cancelled the order as they wouldn’t arrive in time. This was done on 9th November and on 19th December I still have no money, despite speaking to several people and being assured my order has been cancelled. Ridiculous and awful customer service. Will never buy anything again and will be warning family and friends not to.”

Studio 1 star review on 19th December 2021

Helpful Report

Posted 3 years ago

“Ordered a XBOX SERIES S on the 23/11/2021 and I haven’t received anything! Check status of Hermes and apparently they dispatched it yet they still not received anything. Absolutely the worse company ever. Xmas is ruined now for my child which I can’t get this in time!!!!”

Helpful Report

Posted 3 years ago

“Studio Customer Service are a complete NIGHTMARE. Once the issues have been sorted, I'm out of there, ACCOUNT CLOSED!!! I've only just opened it!!! Been terrible from the word go. Call centre in a foreign country. They can hardly speak English and cannot understand you. Set up an account on a Wednesday evening. Friday I rang to say cancel order. Said my account wasn't up and running but ring Monday. Rang Monday , accepted cancellation and lo and behold everything turned up every day for a week, although 2 same lights, 2 same shades and 1 pk of curtains, 3 ORDERS. Rang call centre to complain that I had cancelled. You had , but can you send them back. Sent back by Hermes parcel shop and to cap it all, 2 more lights were delivered!! On the phone again to ask why ? You ordered them. No I didn't, I've sent them back! Baring in mind these phone calls were lasting upto half hour because of their lack of understanding English. Refused the parcels as I hadn't ordered them. On the phone again for another 30 mins. I was tearing my hair out trying to make them understand I hadn't ordered. "Maybe they are somewhere outside your property and can't see them " Eh? I'm saying they have been refused and courier took them away so why am I being billed for items I have not ordered. "ERM i will look into it. I will try to find out where you parcels are". By then I had lost the plot. " I'm not interested where they are, I haven't ordered any so take them off my account!!! 45 mins later of blood sweat and tears , its another ten days before that will happen. Lost the will to live by then. Give me strength. Sorry long winded but Studio are a definite NO NO !!!!!!”

Helpful Report

Posted 3 years ago

“Ordered 11 items beginning of November all in stock some items personalised. During the course of the month nothing turned up?! Then I started to get emails saying I had returned the goods to sender even though I had never received them. Then was asked to pay for an undelivered item so I rang customer service. Spoke to a lovely lady who said Hermes had returned the goods back and she could only presume they had been damaged in transit so we’re returned back to Studio. I asked her to credit my account for the item I was being charged for and close my account! She did this and even agreed with me that she would have done the same due to their ineptness. The one star is for her!”

Helpful Report

Posted 3 years ago

“Goods arrived unwearable, only way to describe was smell of vomit. Email stating some goods not in stock. Online contact form does not work, even after manually spending 30 minutes clicking back to add my 1958 dob it insists on! Not willing to waste more money on return postage for unwearable items.”

Helpful Report

Posted 3 years ago

“Ordered a dolls house 09/12/21. Could be personalised, but I didn't take that option. Phone them earlier in the week to see why It hadn't been dispatched. They couldn't tell me why, but said I would get it for Christmas. Now they are saying it's out of stock. But it still says it's in stock on the website. I have cancelled it, but from other reviews don't hold out a lot of hope for my refund!”

Helpful Report

Posted 3 years ago

“I've bought from Studio for years with no issues. This year though 1 order got split into 3 parcels and one arrived with items clearly rough handled and items inside too damaged to use as gifts. They use Hermes, what more do I need to say. One parcel missing and one damaged. Another lost Customer here. I won't be back.”

Studio 1 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“Items cancelled with refunds to Be expected. First of all reordered one of the items again with Studio as a separate order. Then after more cancellation emails I out and replaced the full order at another store- only to receive no refunds and then items that apparently were cancelled issued out. Waited two months for any resolution with constant lies and fobbing off. Now out of pocket as have half an order missing which is no good to me ( personalised FAMILY pjs) and no refund, a duplicate pair on order and had to also spend more Money on replacement ones. Absolutely LIVID! Wasted hours of my life on the phone! Robbed of money and of time.”

Helpful Report

Posted 3 years ago

“Do not order from studio. I ordered25/11/21 . I have not received. I have just read many reviews saying the same yet this company is still trading in this manner. I have asked for a refund to my account and not received. I am going to take the matter further and no company should be testing customers in this way.”

Helpful Report

Posted 3 years ago

“Ordered on 26.11.21, still not arrived. Phoned Studio weeks ago and was told it's on the way. Checked tracking numerous times and it's still not on the way. Don't think I'm ever going to get this bedding, I now want my money back.”

Helpful Report

Posted 3 years ago

“Ordered personalised family Christmas PJs in SEPTEMBER! Kids ones arrived in November. 2 adult pairs - multiple emails saying delays, then an email to say 1 pair were being cancelled and I would receive a refund. I then cancelled the 2nd pair, as usual without them all. They emailed to confirm cancellation of 2nd pair and 4 weeks later, have just received a dispatch email for the pair THEY CANCELLED?!? Still no refunds. Not fit for purpose. Absolute shambles of a company”

Helpful Report

Posted 3 years ago

“ordered two items on 23 and 24 november rang today waited 20 minuets to speak to someone then i was told the items were out of stock then an hour later i got an email to say they were out of stock this was 25 days after i ordered them i will not be ordering again as i should have been told before two dissapointed girls at christmas thanks to you”

Helpful Report

Posted 3 years ago

“Ordered on Nov 29th just sent this : On November the 29th I made an order for quite a few items from yourself all of which were accepted and delivered, except for the most important item a plush elephant which was for my first grandchild on her first Christmas. I waited three weeks after the delivery of all the other items at which time I phoned up your customer services to ask where said was. I was assured by the young lady I spoke to that my item would definitely be with me in time for Christmas and she understood perfectly how important it was to me. I also received an email telling me not to worry said elephant was making like Dumbo and flying its way to me as fast as you could make it. Then to my utter dismay today 17/12/2021 I received another email stating sorry about the fact that we already charged you here's a credit to your account your Elephant is no longer in stock. What kind of shambolic ordering system are you running when you're not even keeping in touch with your suppliers and they don't seem to care enough to update you. You must be very important customers to them. However, I digress, at this late stage what exactly do you suggest I do about my first and may I add only granddaughters present now? May I suggest that if you can't uphold your order your customer service agents don't tell customers that they understand and their item will definitely be with them in time? To say I am furious would be an understatement at this point and I would have expected more than just an automated email with the barest of apologies. I shall await your reply with an idea of where to get a present for my granddaughter now, which I can assure you being disabled and unable to go out is going to be very difficult if not impossible”

Helpful Report

Posted 3 years ago

“Do not recommend them at all!!!! I’ve ordered in November on 25th ( on their website the item supposed to be delivered in 5-10 day), almost 1 month after still waiting for it. I’ve contact them to asked them to speed up the process but they can’t do anything so they asked me if I want to cancel the order instead, also I requested a email for confirmation of canceling the order. Still I didn’t received any email. I contact them again…waiting 16 minutes to answer and then the conversation ended with no response. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 0 customer service 0 for the website (you can’t chat with them) 0 for experience”

Helpful Report

Posted 3 years ago

“24th November placed a order still have not received 200 quid out of pocket given many different dates for stock and delivery... Can't get any more responses from Studio will never use again!”

Helpful Report

Posted 3 years ago

“Ordered an item in october still not received. Contacted them and they state they cannot cancel as personalised item. I told them their problem and would escalate if they didnt. They confirmed they would cancel but not holding my breath. Now closing my account will never use them again”

Helpful Report

Posted 3 years ago

“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”