Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm being ignored by Studio, I am infuriated that my children's Christmas is ruined by not forfilling my large order made in November... Out of over 30 items not one has turned up,, What am I going to tell my kids Christmas morning???”

Helpful Report

Posted 10 months ago

“Created a return for a large item I’ve been told I can’t return it as it is not damaged this is against my consumer rights, as all of studios policy’s have been followed to the letter. I am six weeks in now and no closer to getting this matter resolved. I have sent over 30 emails only 5 responded to. I have put in a formal complaint and even that is not being dealt with. I’m so disappointed in studios lack of customer service. I will be cancelling my account with studio as soon as this is dealt with, it’s a disgrace.”

Helpful Report

Posted 10 months ago

“Ordered a furniture bundle , was told one bit was out of stock. I asked to cancel I was told I couldn't.eventually I managed to cancel with delivery company. I'm waiting for the return to be put on my account, this has been ongoing for a month, Studio customer service is non existant”

Helpful Report

Posted 10 months ago

“Problems with ace and studio! Now lost my business . Cannot access studio pay and when on studio none of my orders are showing ! You’ve lost another customer - very all the way !”

Helpful Report

Posted 10 months ago

“Faulty microwave successfully returned via courier THEY booked themselves. No refund. Just useless aftercare and being asked to provide details repeatedly. Been ongoing for 6 weeks. Over 50 messages/emails and I'm still being asked questions I've answered multiple times. Court next!”

Helpful Report

Posted 10 months ago

“The customer service team all need to be sacked. They're plain rude, lie and never help. Absolutely useless. Monkeys could do better”

Helpful Report

Posted 10 months ago

“Shame I can’t give 0! Ordered a desk for my son’s Xmas, consistently fobbed off by customer service. No one can answer delivery date and now 9 days to Christmas and they have cancelled my order. Clearly selling stock they don’t have, been told a refund will be sent but this is a total scam of a company. Stay away and do not order from them!”

Helpful Report

Posted 10 months ago

“Pity I can't give 0. Where do you start. Ordered 5 items received 1. Reordered and the real nightmare began. All 4 in stock money taken at time of order. It is now 4 weeks and in that time the stock has come and gone but still no delivery. The so called customer service is useless. Only 1 answer meant anything positive and that was the agent who showed sympathy understood the problem and we're not alone. But now back to normal. I've contacted my bank as no refund given no doubt more nonsense to come, hopefully not the agent who can't even write proper legible English. Terrible Company don't use them. I am certain they are going bust even though the parent company is shown as House Of Fraser. They really should consider the name House Of Disaster”

Helpful Report

Posted 10 months ago

“Placed order 11 November, waited a couple of weeks no delivery, money taken from bank. Finally spoke to someone other than a bot assured money would be refunded as order had been cancelled by Studio. Tried again to find out why I still haven’t been refunded and now the stupid virtual bot just puts the same answer up to all my questions. Would definitely not recommend Studio to anyone, thieves, taking money and not sending goods 😡”

Helpful Report

Posted 10 months ago

“Been with Studio for over 20yrs...but will never order from them again. Ordered one item - shoes in Sept...they sent me boots! Took nearly 2wks to get return label sent to me. Returned the boots and was eventually refunded for the cost of the 'shoes' but not the p&p. Still trying to get the money back after over 2.5mths. Tried writing,emailing, tried online chat service and used FB messages numerous times. Keep getting same auto responses...it's been passed to 'relevant' dept who will be in touch. And in the meantime I am bombarded with phonecalls, letters and emails requesting payment and 'threatening' not paying will affect my credit score. This company has gone to the dogs recently and I will never purchase from them again or recommend them to anyone.”

Helpful Report

Posted 10 months ago

“Very poor customer service keep getting fobed off told refund will be returned in 3 to 5days still not had it no way off getting intouch through the phone would not recommend them”

Helpful Report

Posted 10 months ago

“Studio is rubbish I have been a customer for many years, this year is my final year shopping with studio - customer service is non existant …. Delayed delivery …. No communication …. They tell you lies. Ordered a perfume on 9th November in time for my daughter’s birthday on 4th December which did not happen and I had to purchase from boots.. I have requested the order be cancelled numerous times to finally receive an email on 11th December saying they have cancelled my order and I will receive a refund. Now we are on 14th December and I have received an email to say Evri has my order ready for delivery!! Order at your peril!”

Helpful Report

Posted 10 months ago

“I really wish I'd never ordered from this company. It's been 3 weeks and I still haven't received all my order, even though they've taken payment. When I contact them I keep getting fobbed off with different excuses. I feel like I've been scammed.”

Helpful Report

Posted 10 months ago

“Like all the rest you go on there chat and when you ask for a manager or number to call them they cut the chat I have 5 items missing and one damaged not getting any where with them”

Helpful Report

Posted 10 months ago

“If I could give 0 stars I would . I ordered £145 of goods paid in full 4 items arrived with wrong names printed on them still waiting for other 8 items to arrive. No one answers my emails . Can’t contact anyone. No phone number to call .They have had my money and I’m still waiting for my goods I ordered weeks ago . All in time for Christmas This is a Rubbish Company . I’m £145 down that I won’t see again . Now I have no Christmas presents for my grandchildren and no money to buy anymore either I’m so upset 😭 that this could happen . They are fraudsters surely this is illegal on all fronts”

Helpful Report

Posted 10 months ago

“Absolute nightmare of a company There’s no way to actually resolve issues with them as when they have had enough they simply end the chat and you back at square one Ordered 2 TVs only one turned up Evri shows they have the other but when you chase then they then revert you back to studio Now going to my bank to get my money back”

Helpful Report

Posted 10 months ago

“The worst website I have ever used with terrible customer service. I placed my order three weeks ago and requested updates multiple times, consistently receiving different excuses. After three weeks, when I once again attempted to seek updates and express concerns, the decision to unilaterally cancel the order was made without prior discussion or consideration of my preferences. Ashford offered no support or attempt to investigate the status of my order; instead, it was canceled without authorization, despite my simple request for an update on the order I placed three weeks ago. When I questioned this decision and sought an explanation for why it was made without prior agreement from my side, his response was that if I am willing to wait, he can reverse the cancellation. And then he ended the chat when I was half way through replying!! To compound the situation, when I sought assistance from another advisor, Janet, I was informed that the cancellation was due to a delay, and there was never a guarantee I would have received the item. And then, Janet, without providing any support, sent me a message that she has other customers and proceeded to end the chat as well. Never have I had such a bas customer service experience, not to mention, I feel scammed as my money was held for three weeks only to have my order canceled abruptly.”

Helpful Report

Posted 10 months ago

“Terrible company and even worse customer service. Part of my order was damaged in transit, ordered on 1st Nov 2023 and still not received. Customer service team are useless and only way of communicating is email or webchat. SHOCKING”

Helpful Report

Posted 10 months ago

“Would give zero stars if possible. Took my money straight away but delivery hasn’t appeared, there is no way of getting though to customer services for a refund or even an idea of where my items might be. Will never use again. Avoid at all costs!!”

Helpful Report

Posted 10 months ago

“ordered personalised dressing gowns and pens over 4 weeks ago, i chased them and was told they received parcel at the warehouse after 2 weeks. contacted them again today and studio have advised all orders have been cancelled! what a joke, i have not received a notification or refund. these were Christmas presents. terrible service”

Helpful Report

Posted 10 months ago

Studio is rated 1.3 based on 1,537 reviews