Studio Reviews

1.3 Rating 1,563 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Studio resolve customer queries?

Helpful Report

(1 week ago)

Greater than 65% of reviewers feedback is Studio takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

55.80%

Industry Average

“ Shocking! Ordered 16 th of November and still not received! I had half refund and they saying other half arrived ! No response for my 25 emails! Communication awful. Customer service awful. Don’t recommend at all! Scamming people ! Absolutely unacceptable! Legal action taking ! ”

- Nikolett Pflum

“ Products shoddy, NO CUSTOMER SERVICE OR CARE and postage prices way to high especially when on a recent order I had to pay 3 postage for 1 order as they have them in different locations. ”

- K Williams

“ I gave it a few days thinking another parcel would arrived! No such luck! I eventually got customer service through email & they said they where looking into this ‘horrific matter’🙈 (my missing items) They got back to me a few days later saying everything was in the bag, having attached the picture of the very small parcel bag I asked how my 7 items could possibly fit in this extremely small bag after all it was a ‘Mary Poppins’ bag! They said ‘the matter is now closed’ I asked for the customer service managers number or email but no reply. ”

- Tracy

Studio Reviews

Customer Service - Average