Studio Reviews

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Studio resolve customer queries?

Helpful Report

(16 hours ago)

Greater than 66% of reviewers feedback is Studio takes over a week to resolve customer queries.

Helpful Report

(16 hours ago)

56.59%

Industry Average

“ Items paid, items missing, not delivered. Studio contacted to resolved. Assured items would be received within a week later and still nothing. Contacted again and told merchants would be contacted but no refund given. Will NOT be ordering from Studio again! Absolute terrible service! For the money.. will be seeking legal action. ”

- Adam

“ This went on for months until finally in tears I managed to speak to somebody in debt recovery who I informed that I was going to report the harassment to Financial Ombudsmen Service and Police. ”

- catherine bridget glover

“ I am still waiting for a refund of £146.08 been waiting 2 months? customer service attitude is appalling.just keep going backwards and forward? Want to close my account can't do that? This company needs to be avoided.customer service no help.no refund very angry and disappointed I want this refund dealt with immediately ”

- Helen Greenwood

Studio Reviews

Customer Service - Average