Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Great service, managed to get a ps5 bundle through Studio. They responded so quick to all my enquiries, great team. Cheers Rich”

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Posted 3 years ago

“I would of put zero if I could. We purchased a under counter drinks fridge. When we received it the glass was shattered. They arranged a return ( which took 1 week ) it was collected and we were given a tracking number ( which didn't work). As the tracking number didn't work I phoned customer service to check it had been received and was told it was in there warehouse and to allow 14 business days for a refund. 2 weeks later still no refund, I phoned customer service and was told wait a further 36 hours for the money to be put in the account. 1 week later still no refund and then they tell me the courier hasn't returned the item. Then they send me a declaration form to fill out ( they already have all the information that was needed on the form) this adds another week. Now I've checked they have this declaration and have been told the 24 days return policy starts again. I really feel like I'm not going to get my money back. I fear I might have to write to the financial ombudsman.”

Studio 1 star review on 17th September 2021

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Posted 3 years ago

“Been a loyal customer for years now and ordered 2 x 3 seater sofas at start of July,it said 4-6 weeks for delivery,I decided to check my order after the 6 weeks and it said will be delivered on or before 28/09/2021 so I waited and no show by that date,I then received an email from Furdeco delivery company on 1st September saying my sofas were going to be delivered on Saturday 4th September,my whole household had covid at the time so I emailed them back explaining we were all covid positive and were isolating so wouldn’t be able to accept delivery on this date,I explained I would be able to accept them the following Saturday which was 11th September,no one answered my email so the following day I phoned the number in there email and explained it all again to a gentleman who said he had seen my email and would book my delivery for Saturday 11th September,I got rid of my old sofas on the 10th September and sat all day on the 11th awaiting delivery of my sofas,it got to 2pm and I thought it strange that no one had contacted me with a time slot so I phoned to see what time to expect them and was meant with a rude lady on the phone who told me they weren’t scheduled for delivery that date,I explained everything I’d said to the man on the phone on and told her he booked my delivery for the 11th but she said no we will contact you soon with another date she was no help whatsoever,I contacted studio to be told they would sort it out and I’ve not heard anymore about it,it’s now the 16th September and I’m still no further forward with getting my sofas delivered,I will never ordered any large items of furniture from studio again,totally let down and sitting on garden chairs”

Helpful Report

Posted 3 years ago

“Ordered the shannon 2 and 3 seater in 26th June and still waiting, every week I call and they say it will be at warehouse next Monday then dispatched 5 days later , they have been saying this now for the last 5 weeks after the original wait time”

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Posted 3 years ago

“ordered an Xbox 10 days ago, they said they have dispatched it 8 days ago yet the courier tracking info says they haven't even picked it up.... I think I've been scammed.”

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Posted 3 years ago

“Absaloute nightmare. I ordered some personalised gifts with a discount as a first customer. They only sent me one of them. When I queried about the others, they said at first we will investigate in 30 days. Then extending it to 8 weeks. The proof was in delivery They only sent one item so I don't no what they still investigating. Horrible service and poor customer satisfaction.closed my account!! Useless.”

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Posted 3 years ago

“Absolute nightmare Absolute nightmare! I placed an order on their website and been notified that it will get delivered in 4 days. Two weeks later the order hasn't been delivered and they refuse to issue a refund! Not just that but they asked me to wait for another week and then contact them again if it doesn't arrive! Avoid!!!”

Helpful Report

Posted 3 years ago

“Ordered 2 beer fridges, only received 1, eventually after me spending 2 days phoning courier and studio I was told damaged in transit, zero communication from studio, I then asked can you send me a replacement please, they said no, that's not what we do, you'll get a refund (no laughing at the back) and just reorder another one, terrible service, decent company's would never have that as their standard practice (THIS IS YOUR WARNING, GO PAY THE EXTRA COST FOR THE ITEM WITH THE OTHER COMPANY). 8 weeks getting chased from one person to another and I'm no further forward, terrible terrible company, worst I've seen in 40 years, you can't speak to a manager easily, they actually pass you to another colleague and they try and kid on their a manager. Only the refund team can send me my money back but I'm not allowed to speak to them and trust me they don't get back in touch with me, when I used to read these reviews I sometimes doubted them, but I've realised there is company's out there with bad customer service, Martin Lewis tells you that, but I always didn't believe it, I BELIEVE IT NOW, BUY ELSEWHERE please!! My bank is now dealing with my refund...”

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Posted 3 years ago

“Daughters birthday present arrived broken. Was offered 10% to keep it.. Declined offer. Been told it will take a week to collect it and three week to refund me. Absolute disgrace. She won't be getting her main present not until a month after her birthday!”

Helpful Report

Posted 3 years ago

“Horrible Do not ever buy anything with this company. You won’t get your order or your money back. All employees don’t know anything and nobody solves your complaints. STAY AWAY from Studio if you don’t want to lose your money. SM”

Helpful Report

Posted 3 years ago

“Poor service from a company who should care more about their customers than they do. I have emailed called and used messenger to complain and they simply have not helped. No apologies for the poor service or attempt to keep your custom will be made if this happens to you. Would give zero stars if I could”

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Posted 3 years ago

“Terrible company bought a sundowner a hobbit would not fit on it got a 4.99 check as I couldn't be bothered returning wish I had now was sitting on it today fell through it im a size 8 the material wrapped right through at the seem i actually hurt my back I've never seen the likes a scam”

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Posted 3 years ago

“Missing part on order they said they would sort the part part, 4 weeks down the line still nothing now a new complaint number, and told to take 10% off the total bill and loss my 12 warranty joke absolutely awful”

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Posted 3 years ago

“Purchased a solar lamp post in June When I received it it was broke Called customer services same day They arranged it to be picked up the next I was told it could take up to 14 days for my refund So by the 9th of July I was getting Concerned no refund So I called them again asking why The guy said he would send me a £10 check in the post for my inconvenience I asked to speak to a manager he said they would call me later that day (no call) 😡😡😡 So it's now the 24th August still no refund or call 😡😡😡 I called them again to day no check was sent they have credited £10 to my account 😡😡😡 Which they can stick it !!! No manager available again today all in meetings 🤣🤣🤣🤣 Still no refund 😡😡😡 From reading other reviews I'm not the only one that's being treated badly by this company 😡😡😡 So my advice to you is DO NOT PURCHASE FROM STUDIO 😡😡😡😡😡”

Helpful Report

Posted 3 years ago

“After having a bad time with a gift I bought for my friend 2 Pagodas The company has refunded my money with sending back the two damaged items That was decent of them To understand my frustration Thanks”

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Posted 3 years ago

“If anyone is reading this DO NOT USE THIS COMPANY. I have called them now over 5 time waiting for goods I ordered on the 15th July. I was told that my goods would be delivered in 5 days. I didn't realise I was calling the Philippines!!!! So I have rather a large Phone Bill. I am being permanently fobbed off. Now they are saying my goods have gone missing...I have asked to speak to a senior manager only to be told no one available. I now just want my money back! again fobbed off " we will look into matter" and call you...have they No!! I am now contacting a solicitor as I feel that this company may not legitimate??? So people please beware!!”

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Posted 3 years ago

“Poor quality products with poor quality customer services. No apology or replacement sent for the product I purchased. I will not be ordering from this company again.”

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Posted 3 years ago

“I am waiting to hear about my payment plan being refunded as I opted out of this but it's still on my bill , I had a lovely message off you saying that this would be rectified and some interest would be taken off can you please tell me when? Every thing else with studio is amazing x”

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Posted 3 years ago

“Ordered clothes from them received it within a 5 day sizes all correct clothes good for the price, so I can on say good things about the studio”

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Posted 3 years ago

“Goods delivered with parts missing. Asked for item to be picked up in morning not afternoons as i work and needless to say someone arrived late yesterday afternoon!they have now decided to credit my account ny £1.99 as no one reads emails and they seemingly don’t refund postage even though the goods they supplied were faulty! Terrible customer service!”

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Posted 3 years ago

Studio is rated 1.3 based on 1,537 reviews