takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the 15th of March and I haven't received My order and the communication with the customer service is very bad,It was my very first time ordering and I'm really angry and disappointed because I needed the parcel for tomorrow so I won't be attending the event because they haven't delivered and they are not truthful.”

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Posted 2 years ago

“Ongoing saga with Takealot ... This company has been content over the years to "take a lot" of our money. Personal items, gifts, business equipment and purchases on behalf of clients - we have found it a convenient platform for almost everything we need, with good prices and good service. But then something changed. Takealot became an open marketplace where anyone and their dog could open a drop-shipping tab and sell whatever they wanted. Prices became unpredictable, changing arbitrarily and often to ridiculous amounts. Delivery times became problematic, sometimes fluctuating wildly after an order was placed. And the quality of the products has noticeably declined, so that we often have to return items that are either of poor quality, do not match the description or are faulty. Now our account has been blocked (without giving any reason) and has not been reactivated even after several messages. Finally, we were told that the suspension was because of "too many returns". Well, yes! Supply cr@ppy products; get a lot of returns! Latest update - we received an email telling us that our last purchase (which we were charged for) was cancelled "at our request" - NOPE! We didn't ask to cancel the order, YOU did, Takealot! The email also said that a refund would be made to our account - which is still blocked and inaccessible at this point. You're joking, right? We're done playing this game. Once this issue is resolved, we'll take our business elsewhere. The balance between convenience and annoyance has shifted in the wrong direction.”

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Posted 2 years ago

“I ordered 4 items but unbeknown to me, takealot tells me that I ordered twice the same 4 items and that these were delivered to me on the same day. This is utter rubbish as i only received the one delivery. I asked for a proof that the second delivery reached my flat and was signed for but they cannot supply this to me, pretending that the drivers dont remember. What a scandal that robbed me of R2000. Never never again dishonest Takealot”

Helpful Report

Posted 2 years ago

“I had a great experience at Takealot Cape Town's new pickup premises in Richwood. What a pleasure. In and out under 5 minutes. The staff are friendly and helped me quickly with a smile. From the security person at entrance, to the quick meet and greet and then pick up area. New premises as good as the old just more spacious and open. Thank you will definitely come pick up my purchases in future again.”

Helpful Report

Posted 2 years ago

“I had a truly terrible experience - I ordered 3 of the same books as gifts. I opened the package and initially only took out the top book (as all 3 books was exactly the same). A week later when I took out the last book from the box it was in a horrific condition. The hardcover edges were broken off and the spine was broken - how can I give this to someone as a gift? I came across this about ten days after I received the books. I contacted Takalot for a return. A courier came to collect the package. Later that same day they informed me via email that they will not replace the damaged item since it was already more than 7 days after the delivery. Two days later a courier came around and delivered the damaged book to me again. What I don't understand is how you deliberately package a broken item and "hide" it under other items so the client don't initially notice, then decline a replacement? This is extremely poor customer service and I think we should say something and speak out. I will not support Takalot again.”

Helpful Report

Posted 2 years ago

“Please think twice about ordering gifts from Takealot who lived up to their name and took a lot from me!Takealot gives you the option to order and pay for an item to be delivered as a gift.I bought a gift for my daughter and when it arrived she opened it and used the product.When I visited her I discovered that the product I ordered and paid for was incorrect so I reported the matter to Takealot who confirmed that the incorrect item was dispatched at it was cheaper than the item I paid for.They insisted on me returning the incorrect item even though I told him it was partially used and the packaging was discarded.They said that in order to process the refund they need the incorrect item returned so I returned it only to see that the refund was discarded because the item was not in its original packaging and partially used.So Takealot took my money, sent me the wrong item, took the wrong item back and now I don't have my money or the product.Shocking pathetic service and absolutely thievery.”

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Posted 2 years ago

“Absolutely useless”

Helpful Report

Posted 2 years ago

“I have never had any problems with Takealot. When I place an order I am always at peace that I will receive the correct items in a reasonable time period. The staff are extremely competent, from the pick up point staff right through to management and customer service. I always find the best prices on Takealot and if I think something is too expensive I add the item on my wishlist and Takealot always sends me a notification when it's on special. I had 2 returns so far due to ordering incorrect sizes and Takealot happily refunded me and the items where returned. They gave me the option of either keeping the credit to use with my next order, or pay back into my account. I think this is the best company ever!!!”

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Posted 2 years ago

“This service is beyond great....”

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Posted 2 years ago

“We didn't receive the order and now I see the date has been pushed back *again* We ordered the Dec 25th, estimated delivery was the 29th of Dec Then when I checked again, it was 3 Jan, Then checked again, it was 10 Jan, Then 16, then 17 then 19, Now it says the 20th, I have never experienced this kind of issue before, being pushed back so many times but BOTH items show "Eligible for next-day delivery or collection" So how can this be happening? It makes no sense. It feels like your website is misleading when it's stating this, yet almost a month has passed. We have cancelled the order, but with this experience I don't feel I can rely on takealot in future and we will not be ordering again as a result.”

Helpful Report

Posted 2 years ago

“I recently returned an outdoor bistro set after only 8 months it was starting to rust and had developed two small rust patches on the table surface of an otherwise immaculate outdoor set. Takealot collected the set, told me the warranty didn't cover rust. That is not the issue. After collecting from me, somewhere along the line, they damaged the bistro set, severely scratching paint off the table and both chairs. Now they want to me accept a bistro set that THEY have damaged! The rust you could hardly notice, but the paint is scratched off everywhere. Unacceptable!”

takealot 1 star review on 16th January 2023

Helpful Report

Posted 2 years ago

“Keep sending products with items missing, wrong size and then could not deliver, when they never tried. Pathetic”

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Posted 2 years ago

“Previously Takealot sent different products to what was advertised, which I returned for a replacement and then again received a wrong product, then requested a refund. Recently I ordered 3 x 10x solar lights supplied by third parties SQI/PCP Tactical Arms and once again received different, inferior products to what was advertised. Returned all for refund. Initially I rated Takealot 5 star, then 4 star, now 1 star for the 3 wrong products.”

Helpful Report

Posted 2 years ago

“I had an extremely poor experience with takealot. It's sad that the only way of contacting someone for help is the customer service help form that gets sent to people that dont understand the terms and conditions for the company they work for. I had a refund put in for an order that used a coupon and the website clearly says that when a coupon is used the person will be refunded and a new coupon will be given to the person. DON'T FALL FOR THIS!!!! the customer service agents do not understand this and instead just give you a voucher!!!! You either dont get a refund or you dont get a voucher back!!!!!! NEVER PURCHASING WITH TAKEALOT AGAIN.”

Helpful Report

Posted 2 years ago

“I dont have time to write it over and over, they are a bunch of liars and thieves, trying to scam people I cam from previous reviews that they habe been caught a few times but not enough to stop or they just dont care I will never do business with them again even if the product is 10 times more expensive somewhere else”

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Posted 2 years ago

“Firstly Takealot do not provide a facility to give feedback on themselves only on the products they sale as an intermediary for the sellers. Takealot did not deliver my order to my house as per the order but to an entirely different address. They do not provide their phone number easily but I managed to find it. It is 080873628000. When I called them, they could not explain what had happened and would not give me a refund when I asked for one. Be warned Takealot is not safe and secure delivery as they falsely claim on their website”

Helpful Report

Posted 2 years ago

“Order #116633256 I am waiting for my refund on this undelivered order, placed on the 2nd Nov”

takealot 1 star review on 16th November 2022

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Posted 2 years ago

“I had a delivery due on Saturday 5 November which did not arrive. I did not receive any communication indicating that my delivery would not be delivered. I phoned on Sunday morning and was told that my query would be escalated and someone would come back to me, no response. I queried on Monday morning, same story, my query would be escalated. Do you call this customer service?? I call it disgusting service!!!!”

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Posted 2 years ago

“After delivery was promised early Saturday morning, 2 hours wait, no product, product was delivered late afternoon. Guess what, totally wrong product!! No communication, they do not care if they made a mistake and also not eager to fix it, expect delivery 12-14 days later. Extremely bad experience with them!”

Helpful Report

Posted 2 years ago

“I placed an order on 1Sept Ref 113086376✓ 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set.✓Delivery date was 8Sept✓ Rescheduled for 13Sept.✓Waiting for Supplier to fulfill your order✓ 12Sept I got an sms just after 7am - your order is scheduled for delivery on 13Sept before 7pm✓ around 10am - 12Sept, your order is out for delivery before 7pm today.✓ just after 3pm ,12Sept a Takealot driver asks what time I will be available to receive my order...I said anytime after 17h30✓ Pronto , driver arrives...I argue that the order cannot fit in 2 small boxes he had...we check details on the boxes...match my order✓ I further suggest that I first open boxes if it is indeed what I ordered, I pay him✓ He objects as that is not allowed.You pay the order is yours, if anything is wrong, you schedule Returns online or call 0873628000✓ I pay R2117✓ Open the boxes to my horror.🙆🏽‍♀️ Takealot supplied-: 20 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site.😭 Definitely not what is on my order.I open my account and show the driver my Acc still reads -: 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Rediculously further gives Current Order status - shipped 5 x sets , 1 scheduled for shipping 14Sept. Driver refuses to take order back.I cannot instantly schedule a Returns.✓ Because the system is not updated to delivered and paid...This is 12Sept.The system reads order shipped for delivery 13Sept.Driver insists 13Sept first thing in the morning call 0873628000 for assistance by then I will have confirmed delivered.paid✓ I try to schedule a Returns...No Luck till Now because the Long and short of it. 1 - Takealot acknowledged they supplied me with wrong product for my order after I send the boxes and product received images. 2 - Takealot send a small box of the 4 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site to make up 24units.The driver showed me a msg I was expected to pay another R2117😭💔 I phoned Takealot while he waited, some guy called Paul assisted me this time.He said he activated a Returns, confirmed order paid already and said I didn't have to pay another R2117...yes I gave him the contact number of the first driver who still had not updated my order status Wrong product on Order, Delivered and Paid. Since 13Sept until today 19Sept, all I have received from Takealot are several Ref Numbers your Query is escalated.Add to that conflicting msgs on email regarding my order. 20Sept, today I receive an email stating that we are Sorry to let you know that the product you ordered is no longer available.We have issued a Credit into your Account for 2 x Sets 4 of Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. WHAT HAPPENED TO MY PAYMENT OF R2117 (R5Donation ) PAID FOR MY FULL ORDER OF 6x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Takealot states in that email CREDIT DUE FOR 2 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set THAT YOU RETURNED. 1 - I have not received my Order for 6Sets 2 - The wrong order delivered on 12Sept is here with me Awaiting the 24Hour scheduled collection for returns it's been 6days and I am still waiting. 3 - I have lost track of how much money I have spend on Calls to Takealot that yield nothing but deeper confusion at my EXPENSE and FURTHER LOSS. 4 - HOW CAN GET THEM TO DO THE RiGHT THING...I can substitute for the exact amount I paid NOT A CREDIT WORTH A THIRD OF MY PAYMENT WHY?!”

takealot 1 star review on 20th September 2022

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Posted 2 years ago

takealot is rated 2.5 based on 579 reviews