takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly Takealot do not provide a facility to give feedback on themselves only on the products they sale as an intermediary for the sellers. Takealot did not deliver my order to my house as per the order but to an entirely different address. They do not provide their phone number easily but I managed to find it. It is 080873628000. When I called them, they could not explain what had happened and would not give me a refund when I asked for one. Be warned Takealot is not safe and secure delivery as they falsely claim on their website”

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Posted 2 years ago

“Order #116633256 I am waiting for my refund on this undelivered order, placed on the 2nd Nov”

takealot 1 star review on 16th November 2022

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Posted 2 years ago

“I had a delivery due on Saturday 5 November which did not arrive. I did not receive any communication indicating that my delivery would not be delivered. I phoned on Sunday morning and was told that my query would be escalated and someone would come back to me, no response. I queried on Monday morning, same story, my query would be escalated. Do you call this customer service?? I call it disgusting service!!!!”

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Posted 2 years ago

“After delivery was promised early Saturday morning, 2 hours wait, no product, product was delivered late afternoon. Guess what, totally wrong product!! No communication, they do not care if they made a mistake and also not eager to fix it, expect delivery 12-14 days later. Extremely bad experience with them!”

Helpful Report

Posted 2 years ago

“I placed an order on 1Sept Ref 113086376✓ 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set.✓Delivery date was 8Sept✓ Rescheduled for 13Sept.✓Waiting for Supplier to fulfill your order✓ 12Sept I got an sms just after 7am - your order is scheduled for delivery on 13Sept before 7pm✓ around 10am - 12Sept, your order is out for delivery before 7pm today.✓ just after 3pm ,12Sept a Takealot driver asks what time I will be available to receive my order...I said anytime after 17h30✓ Pronto , driver arrives...I argue that the order cannot fit in 2 small boxes he had...we check details on the boxes...match my order✓ I further suggest that I first open boxes if it is indeed what I ordered, I pay him✓ He objects as that is not allowed.You pay the order is yours, if anything is wrong, you schedule Returns online or call 0873628000✓ I pay R2117✓ Open the boxes to my horror.🙆🏽‍♀️ Takealot supplied-: 20 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site.😭 Definitely not what is on my order.I open my account and show the driver my Acc still reads -: 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Rediculously further gives Current Order status - shipped 5 x sets , 1 scheduled for shipping 14Sept. Driver refuses to take order back.I cannot instantly schedule a Returns.✓ Because the system is not updated to delivered and paid...This is 12Sept.The system reads order shipped for delivery 13Sept.Driver insists 13Sept first thing in the morning call 0873628000 for assistance by then I will have confirmed delivered.paid✓ I try to schedule a Returns...No Luck till Now because the Long and short of it. 1 - Takealot acknowledged they supplied me with wrong product for my order after I send the boxes and product received images. 2 - Takealot send a small box of the 4 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site to make up 24units.The driver showed me a msg I was expected to pay another R2117😭💔 I phoned Takealot while he waited, some guy called Paul assisted me this time.He said he activated a Returns, confirmed order paid already and said I didn't have to pay another R2117...yes I gave him the contact number of the first driver who still had not updated my order status Wrong product on Order, Delivered and Paid. Since 13Sept until today 19Sept, all I have received from Takealot are several Ref Numbers your Query is escalated.Add to that conflicting msgs on email regarding my order. 20Sept, today I receive an email stating that we are Sorry to let you know that the product you ordered is no longer available.We have issued a Credit into your Account for 2 x Sets 4 of Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. WHAT HAPPENED TO MY PAYMENT OF R2117 (R5Donation ) PAID FOR MY FULL ORDER OF 6x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Takealot states in that email CREDIT DUE FOR 2 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set THAT YOU RETURNED. 1 - I have not received my Order for 6Sets 2 - The wrong order delivered on 12Sept is here with me Awaiting the 24Hour scheduled collection for returns it's been 6days and I am still waiting. 3 - I have lost track of how much money I have spend on Calls to Takealot that yield nothing but deeper confusion at my EXPENSE and FURTHER LOSS. 4 - HOW CAN GET THEM TO DO THE RiGHT THING...I can substitute for the exact amount I paid NOT A CREDIT WORTH A THIRD OF MY PAYMENT WHY?!”

takealot 1 star review on 20th September 2022

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Posted 2 years ago

“Purchase frameless wall clock in June. Have sent it back 4 times and on Friday incorrect item delivered again. Advertising - all roman numerals, got 3, 6, 9 and 12 roman numerals and 1, 2, 4, 5, 7, 8, 10 and 11 just lines. Advertising - short hand length 32cm, got 8 cm. Advertising - long hand length 40cm, got 10cm Advertising - size of numerals 9,5 x 6cm, got 5x3cm. Silver on roman numerals is damaged.”

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Posted 2 years ago

“Bad customer service, customer service telephone rings for at leat 4 minutes no answer, PLS KEEP THE BS THAT U BUSY FOR YOU'RE SELF, send emails and got a stupid answer back, looks like the customer pays for takealot mistakes, when I purchase a item, it was canceled by takealot (NO STOCK) remember first delivery is free, I HAVE NOT RESIVED A FIRST FREE DELIVERY, I made a second purchase and by takealot default I must pay R65 for a free first delivery, WHAT BS IS THIS”

takealot 1 star review on 6th September 2022

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Posted 2 years ago

“I have ordered from takealot before, but rhis time they couldn't find my address. I have refund me, but I really wanted my order. They didn't contact me and I have confirmed my telephone number. Super disappointed!!!”

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Posted 2 years ago

“We order a lot from Takealot online store. Very prompt & quick service have never ever not received an item that we ordered & paid for, also done some returns and my basket was promptly credited. Very happy customer”

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Posted 2 years ago

“We ordered a JBL 6 portable speaker. We received an illuminated house number. I told my wife to check that the colour of the JBL is Teal as ordered, only to find its not even the product ordered. I'm livered it's for my son's birthday. I expect this to be sorted quickly, our time wasted going to sort out this stuff up!!!”

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Posted 2 years ago

“I am very unhappy my order number #112017606 was not delivered and I am getting a message saying recipient refused delivery where as no one called to say maybe they are outside , this was a birthday present for my niece and it has been ruined by the incompetency of Takealot, if they were getting lost why didn’t they call ? I am really unhappy I need this to be fixed I don’t want any refund I just want this gift to be delivered to the rightful address , it’s really unacceptable, my mother stayed the entire day waiting for delivery which never happened , please fix this , my contact details are as follows ~ 0742946600-- L. M. Sibanda”

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Posted 2 years ago

“Placed my order and paid for on 12 August 2022 received email that they are waiting for an item and can only deliver on 25 August I can't cancel my order as I have already paid for it I could have stopped at Checkers and bought everything on the same day - no nonsense - no stories”

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Posted 2 years ago

“Don't ever buy anything from Take A Lot, everything is Fong Kong, fake, this company should be closed down,their must be a law or Court to close them down, I wouldn't take anything for free from them, sies”

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Posted 2 years ago

“They have shocking delivery service and lie. They say customer has no money or that we not available even after you call them several times to confirm delivery. They rescheduled and put rubbish excuses. We had to eventually go collect our order.”

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Posted 2 years ago

“@TAKEALOT plse may I ask for help finding my return that has been given to your courier on Thursday to bring to me, but nothing and R598 in merchandise is a huge amount for me. You are giving me the run around and I want the dog beds😭😭😭 Return MRRN-E6BZP-P7Z6 2 x Dog Beds”

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Posted 2 years ago

“Everything this you order now takes two weeks pathetic”

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Posted 2 years ago

“Takealot is deliberately i flating prices and falsely advertising special prices. I wanted to buy a memre airfoam premium classic pillow. It is losted for R1050. Actual price from other retailers is between R440 (Loot) and R550 (game, makro). Daylight robbery. Get it eight Takealot. Someone should complain wto the ombudsman for deceptieving customers with fake specials”

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Posted 2 years ago

“Best service I've ever experienced! I bought 2 tablets. On receiving them I saw the one's screen has a crack. I asked for a replacement on the 19th of July. The broken tablet was picked up on the 21st also is the replacement tablet delivered ! thank you Takelot of such good service!”

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Posted 2 years ago

“Just because I put in an honest review as to what I think of an item it is rejected. I buy a lot from Takealot but you are making a big mistake only publishing reviews you LIKE❗️ Takealot should cancel reviews in my opinion if only good reviews are published otherwise reviews are worth ZERO❗️”

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Posted 2 years ago

“Paying a monthly fee on an approved seller account and we can't even seller in stock goods due to lake of seller support, unable to transfer stock from one TSIN number to a other..... it has been 2 months that stock has been delivered at both DC's and we cant even do one sales... There is no escalation process then tickets are closed unresolved.”

Helpful Report

Posted 2 years ago

takealot is rated 2.6 based on 563 reviews