Toolstation UK Reviews

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Toolstation UK take to deliver?

Helpful Report

(1 month ago)

Toolstation UK normally delivers within 5 Days.

Helpful Report

(1 month ago)

55.56%

Industry Average

“ Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery ! ”

- Dariusz

“ Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else ”

- Gary Tune

“ Toolstation made me unhappy, tried ordering online for a product a delivery on site, attempted several times to make payment but because of the security element of a passcode on checkout. ”

- Anonymous

Toolstation UK Reviews

Delivery - Average