Toolstation UK Reviews

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is Toolstation UK returns process?

(1 month ago)

Greater than 83% of reviewers feedback is Toolstation UK returns process could be better.

(1 month ago)

0.00%

Industry Average

“ So I followed their returns procedures regarding "Items delivered direct from the supplier" on their website. ”

- Craig