Toolstation UK Reviews

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Toolstation UK resolve customer queries?

Helpful Report

(5 days ago)

Greater than 56% of reviewers feedback is Toolstation UK resolves customer queries within an hour.

Helpful Report

(5 days ago)

76.19%

Industry Average

“ I recently bought some DIY items from Toolstation at Chalk Farm Road, the experience, and the customer service was top notch. Emmanuel was extremely helpful, and it made my experience so much better. Emmanuel was very respectful and greeted with smile. ”

- John Jacobie

“ Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit ”

- Anonymous

“ Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour. ”

- Mark Jefferies

Toolstation UK Reviews

Customer Service - Good