Toolstation UK Reviews

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Toolstation UK resolve customer queries?

Helpful Report

(1 month ago)

Greater than 56% of reviewers feedback is Toolstation UK resolves customer queries within an hour.

Helpful Report

(1 month ago)

80.00%

Industry Average

“ Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit ”

- Anonymous

“ Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour. ”

- Mark Jefferies

“ Great customer service very friendly staff, smethwick branch was very helpful and efficient. I highly recommend going there. Thank you for all your help. ”

- Mo

Toolstation UK Reviews

Customer Service - Good