Toolstation UK Reviews

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Toolstation UK?

Helpful Report

(5 days ago)

You can contact Toolstation UK by Telephone, Live Chat and Email.

Helpful Report

(5 days ago)

76.19%

Industry Average

“ Excellent service from John at Burton on Trent Toolstation. Friendly, helpful and chatty. Helped me source new battery for my home alarm and let me take it out of the box to double check I had the correct unit. Home, fitted and working. One happy customer! ”

- John

“ Excellent Customer Service, Charlie @ Rhe Elgin Store, Knew Just What I Was Looking For And Was Able To Advise ”

- Sarah

“ Lee at Beverley Tool station, is so polite gives good service everytime we visit the Branch! ”

- Philip Moore

Toolstation UK Reviews

Customer Service - Good