Toolstation UK Reviews

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Toolstation UK?

Helpful Report

(1 month ago)

You can contact Toolstation UK by Telephone, Live Chat and Email.

Helpful Report

(1 month ago)

80.00%

Industry Average

“ Excellent Customer Service, Charlie @ Rhe Elgin Store, Knew Just What I Was Looking For And Was Able To Advise ”

- Sarah

“ Lee at Beverley Tool station, is so polite gives good service everytime we visit the Branch! ”

- Philip Moore

“ I recently bought some DIY items from Toolstation at Chalk Farm Road, the experience, and the customer service was top notch. Emmanuel was extremely helpful, and it made my experience so much better. Emmanuel was very respectful and greeted with smile. ”

- John Jacobie

Toolstation UK Reviews

Customer Service - Good