Name: Vestiaire Collective
Rating: 1.52

“Horrible software and no customer service! I sold a belt yesterday and shipped immediately, then I get 83 notifications that my item is with Evri, however in my account a day later the item is still as "to be shipped", another software problem. I tried to reach out to customer service, with the chat, I was ignored and gave up after 2 hours (thanks for the "customer service") so I decided to send them an email with a screenshot and the receipt of the parcel service, apparently I should get a confirmation. Hours later I still have no confirmation, YOU CAN'T REACH THEM VIA EMAIL as the emails seem to vanish into thin air! So I have packed and shipped an item, the software is totally messed up and it doesn't update, the company is not reachable so I guess the sale will be cancelled, the buyer gets refunded and has my item. How professional of Vestiaire, this is incredible, I have never dealt with a company with such shoddy software or were you try to contact them and you can't even get through! I read through a few of the reviews, and oddly enough the good reviews are basically saying nothing, while the bad reviews really point out where the problems are, I noticed I am not the only one who doesn't seem to reach them via eMail. I used to have the app on my phone but removed it because I prefer to see the items on a laptop screen, and I found the app very intrusive and given how their IT handles problems (not at all it seems) I do not want the app on a phone where I also have confidential work information and passwords, given the many problems the site has.”

Helpful Report

Posted 1 year ago

Dear Gaby, We are truly sorry to hear that you have not received the expected support from our teams. Please rest assured that we are constantly working on improving our services, thanks to your feedback. We want to reassure you that we have already removed the automatic cancellation of your sale. The tracking should be updated the next working days. Best wishes, The Vestiaire Collective team

Posted 1 year ago

“bought the item on 1 July and the item still has not been delivered and today is 19August. followed up with the team and every time replied they are sorry and already trying their to investigate. Never update me the status.I said i don’t need the item and request a refund. they just keep saying sorry and investigate is in process, but just cannot refund. that is totally unfair to a buyer.”

Helpful Report

Posted 1 year ago

Dear Annie, Thank you for your contact and for alerting us, and we are sorry to learn you have not received your order. In all transparency, here is where we stand : We have already contacted the seller about this and will open an investigation. However, we do not want you to have to wait any longer for a positive resolution to this inquiry. We confirm that your refund for this order is being proceeded to the same method of payment you used to place the order, so there’s nothing you need to do, we take care of it. We have also replied to the open chat you have started with us for more information about your refund. Likewise, we are really sorry for the frustration and disappointment this causes, and we appreciate your patience in this matter. Wish you a lovely day, The Vestiaire Collective team

Posted 1 year ago

“Great platform”

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Posted 1 year ago

Dear Peter, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Amazing!!”

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Posted 1 year ago

Dear Ana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon! The Vestiaire Collective team

Posted 1 year ago

“I was shocked with the extra fees added to items I planned to purchase. You have to consider that Vestiaire will add ca 140% to the prices (shipping, insurance, authentication and control fees + all kinds of custom taxes for EU). So my 323 dollar order became 747 dollar order (including already 30 dollars newcomer offer)! It makes pointless to buy used items if the prices will be actually 140% higer then advertised.”

Helpful Report

Posted 1 year ago

Dear Tanel, Thank you for bringing this matter to our attention. Orders made from one country to another generally have customs fees, or import fees and taxes. These charges are calculated according to a range of different criteria that relate to the product category as well as: Your location The seller's location The price of the item To keep things as simple as possible for the Vestiaire Collective community, we've recently simplified the payment of these fees. Wherever possible, customs fees are clearly listed with any shipping or authentication fees during the checkout process. These fees are considered additional and will be added to the mandatory shipping fees. However, to avoid these, make sure to filter your research thanks to our Location filter. Thank you beforehand for your understanding and feel free to start a chat with us on the App in Me > Help, should you need anything else. See you there really soon then, and have a lovely day, The Vestiaire Collective team

Posted 1 year ago

“Vestiaire makes reselling to a world wide audience so simple and quick. My favourite part is all delivery costs are taken care of in the fee.”

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Posted 1 year ago

Dear Brandy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I'm a seller on the platform and platform lost my parcel Ref #32592833, I have screenshots of the brt courier number the item was sent out on / screenshots of the platform proving in progress in transit. However, vc team did not recognize the loss of the package and actually left it up to me, the seller, to find out what happened to the package and claimed that it was the only way to resolve the issue. Such an irresponsible attitude and even today they still don't want to handle my claim.”

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Posted 1 year ago

Dear Yuyun, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Not only that, but we will keep you informed by e-mail. The Vestiaire Collective team

Posted 1 year ago

“Super bad experience with Vestiaire Collective. Super Bad customer service only available via chat. What is not practical if something goes wrong what happend in my case. First looks trustworthy but then it seems not to be. I sold my vintage Gucci Glasses in beginning of July 2023. The item was not picked up but or the buyer was not able to pick it up. I contacted the buyer and they said that Vestiare keeps on saying to pick it up while the package is not there to pick up. An ERROR VESTIARE AND DPD HAVE TO SOLVE. WHILE THEY ARE PAID IM LEFT WITH NOTHING. Im not paid by Vestiare and I also till this time DID NOT RECIEVE MY GLASSES BACK. LEFT WITH LOST MONEY OF 150 euro and a lot of misery. I feel super sad about this. Would never sell or buy anything from Vestiare Collective.”

Helpful Report

Posted 1 year ago

Dear Simone, Thank you for bringing this matter to our attention. We regret to hear that your item hasn’t been delivered yet. We just want to reassure you that an investigation is already ongoing with the carrier. Furthermore, we would like to invite you to check your inbox. We will keep you updated. The Vestiaire Collective team

Posted 1 year ago

“Process is relatively easy and straightforward. Payment is prompt.”

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Posted 1 year ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I got paid very fast for my first sold item on VC. I was quite surprised actually. The only drawback is their authentication service is just really disappointing. I had one Chanel item from early 2K rejected because they couldn’t verify its authenticity as it was only missing the brand tag on the neck but had all the wash/size/origin tags intact. I supplemented a link to a similar design/pattern item with exact model # sold on a competitor platform to no avail when I was turned down for a due diligence from their authentication dept whilst chatting to their CS agent. They instead persisted for proof of purchase, receipt and tags etc when I had clearly stated in my bio that most of my items are from estate lot auctions which tend to come loosely on an “as is” condition basis. That similar model item was sold on 1stdibs.com also had no brand tag attached to the garment and only had the wash/size/origin tags such as mine. This only proves their authentication efficacy is below professional standard as they claim to be superior in the highest regard. It wasn’t the first time it happened to me. I have had multiply items rejected due to their authentication Incompetence. What I find very weird is that some sellers from Europe gets easily approved even when their garment is only supplemented with pics of the article but missing pics of the brand/ origin/wash tags. It kind of gives me the “double-standards” impression to be completely honest. One other thing I find really annoying is they tend to “revise” your text description of the items you submitted to list. I feel I’m being patronized as quite often their grammar is way off and I find this totally unacceptable because it gives prospects the impression I’m illiterate and ignorant of my presence on such high esteemed platform. Nevertheless, I have high hopes they will attend to these existing nuisances and mend their hiccups to a better and pleasing experience for sellers and buyers worldwide. Thank you for reading if you have made it this far!”

Helpful Report

Posted 1 year ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 1 year ago

“Sad you can't give a no star review. Platform doesn't work, and cancels listings and sales and doesn't give you the right information. The service agents in the chat function are unhelpful, incompetent and rude and when they finally realise they don't understand and can't handle the issue, they just stop replying. The website says if you submit an online contact form they'll get back to you in 24 hours, but weeks later, still nothing. Will not be using Vestiaire again.”

Helpful Report

Posted 1 year ago

Dear member, We are sincerely sorry to hear that our teams were not able to give you further information on your questions.. We will remain available here for further support. However, please note that our team got back to you with further elements on your request by message on the App. If the information shared with you isn't sufficient, make sure to get back to us here and feel free to ask your questions. We will be glad to answer them for you. Thank you in advance, The Vestiaire Collective team

Posted 1 year ago

“All the users are treated on the same way, without any consideration for the single case (and you can experience that from the pre-builded replies that they give to every review). My account has been closed for having sold 2 fake items that I bought in a reputable store in the City with regular VAT number and licence to sell luxury brand, and of course, the release of an invoice with all the seller/owner information. The total amount I paid by bank transfer was 1.000€, paid for authentic and genuine accessories. Being absolutely confiden and sure to sell authentic bags, I re-sold them on VC. Once, the 2 accessories did not pass the authentication check and I was held responsible without my knowledge! I was shocked 2 times! First, to have known that I paid so much money to a retail store for genuine accessories, and secondly for being accused to sell fake items and see my account closed after having sold other items totally authentic! This case is simply baffling and scandalous. In my opinion, to make a distinction is a worthwhile endeavor at this point of their history: every suppliers try to offer a taylor made experience to their users, nowdays. VC behaviour's is nothing special to get impressed by, expecially because they clearly demonstrated to be only a money-mashine and nothing special. Items was 34328644 and 34836948 Please VC do not waste energy in writing the same, well known, reply.”

Helpful Report

Posted 1 year ago

Dear member, We fully understand that your are not satisfied with the announced closure of your account. However, upon several checks, we confirm that the items you have listed do not comply to several key elements that are constitutive of the brand. Due to this and as a safety measure, it was decided that your account will be therefore soon deactivated. Thank you for your understanding on our security policies, The Vestiaire Collective team

Posted 1 year ago

“I totally agree with Larisa, my sold item was returned in awful condition!!!! The buyer obviously just destroyed it to return!!! Hence I lost a valuable item. There is buyer protection but is there any seller protection? I doubt, based on my experience with the customer service on shipping dispute”

Helpful Report

Posted 1 year ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 1 year ago

“1st the parcel shop could not find the item, then the buyer confirmed that they have it, yet it has after days not updated (not the 1st time this happened) customer service unhelpful, I have to send my passport in an email despite the fact that I have already uploaded my passport. They use the worst delivery companies, the customer service is a joke! I also note that most of the genuine reviews are bad, the generic ones (like the replies Vestiaire gives here, which are meaningless nonsense about them transforming the fashion industry - read, lining their own pockets while not giving any customer service) if they would put in as much effort as in the fake reviews, it could be a good site, as it is, it is a disaster!”

Helpful Report

Posted 1 year ago

Dear Larisa, We kindly inform that our team got back to you in the meantime. Please note that your item has been marked as delivered on July 31st. As this item has been sold in Direct Shipping, the payment will be released after the 3 day delay given to buyers to report a problem. Therefore, the payment will be released on the 4th day. Best regards, The Vestiaire Collective team

Posted 1 year ago

“As a seller Ive really grown to hate Vestiaire . Website and app never work properly, they take almost 25% commission sometimes while trying to push you to sell cheaper which means you end up making nothing for your sale. There is never clarity when a sale is cancelled and it seems like the buyer can use any excuse to return your item and you’re left wondering why. Which obvious damages your seller score. Truly not worth selling on this app, they’re making themselves rich while having the most mediocre website and customer service ever.”

Helpful Report

Posted 1 year ago

Dear member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately didn't find any conversation with you recently. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us The Vestiaire Collective team

Posted 1 year ago

“My experience is also terrible. They robbed me. They didn't pay me 10,000 € for the items sold. There was still an error with the data confirmation. When I started getting drunk, they closed and blocked my account!”

Helpful Report

Posted 1 year ago

Dear Monica, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 1 year ago

“I bought a pair of Hublot sunglasses with physical authentication made by Vestiaire experts. They confirmed the item is compliant and delivered the sunglasses to me. The sunglasses are not genuine and even someone without experience could see this. There is nowhere written where are made. All the Hublot sunglasses are marked with: Made in Japan. On the sunglasses I received it's nothing written. I write to Vestiare on the chat and they said that even if their expert confirmed the item it's compliant they can make a second verify. I sent the sunglasses at their hub in France and they confirmed at the second check that the sunglasses are compliant... I asked them again to tell me only one thing: where it's written where are made? I proposed to pay another 15 euro for the 3rd authentication just to check this aspect: where are made. They didn't answer on the chat and told me by email that the item will be relisted on their app and after will be sold they will transfer me the the money without their usual commission. In conclusion someone will buy a fake that was authenticated by Vestiaire experts as genuine. It's unbelievable how easy it is to sell a fake on Vestiaire app and you don't have any support or a normal communication with their staff. All the answers you get on their chat are standard, they can't give you any detail if you ask for something specific. Order 81027725”

Helpful Report

Posted 1 year ago

Dear Andrei, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 1 year ago

“VC is perfect in thr job”

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Posted 1 year ago

Dear Shank, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Excellent customer service, communication, quality of the item ( SS Daley vest that is sold out everywhere), checking of the item and exceptionally quick delivery. Love Vestiaire, thank you.”

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Posted 1 year ago

Dear Jan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I purchased a pair of shoes, they don't fit too small and they look ugly the sole was not the original of the shoes, i returned immediately and they said will not return my money, now i have to summit a dispute. i will never buy anything on this website that scam and ridicules store!!!”

Helpful Report

Posted 1 year ago

Dear Maggie, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews