Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,349 Reviews

13 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd time in a month that I dropped an item off at the drop off point and it disappears, this time despite having a receipt and sending it to Vestiaire, it doesn't even show up, I contacted FedEx, who sent me to the drop off shop to check there, the drop off shop said it has been collected on the 17th on the 22nd nothing on the FedEx system, obviously on Vestiaire it has not been updated. They first tell me to be patient, then give me the usual lies about how "unusual this situation is" and their "expert team" will check, so several hundred worth of items gone within a month, I have all the receipts but there is no trace of the items? On my account it impacts negatively as their "help service" apparently isn't interested. What a joke! I upload the receipt and screen shots! This is beyond the pale”

Vestiaire Collective 1 star review on 22nd March 2022

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Posted 2 years ago

“WORST COMPANY! Wish I read reviews before making the mistake!”

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Posted 2 years ago

“Followed their procedure,have proof of posting, it’s been lost by courier “ allegedly “, now four weeks since postage, all I keep getting is lies, lies and more lies. They say get back to you in 24 hours and they dont. Latest one investigation take 30 days, well it’s now over that since I posted and done everything asked. Never use this service again”

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Posted 2 years ago

“Vestiare does not comply with their own rules! I‘m a buyer and seller for several years and it happens quite frequently when I purchased an item, it either had spots or didn’t comply with the description at all! It was impossible to get a return label, instead Vestiare advised me to relist the item to scam other buyers. No thank you - very disappointed especially as I’m a loyal customer spending thousands on your Website!!!”

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Posted 2 years ago

“I purchased a Mini chanel handbag and was expecting to receive it via FedEx, well it finally arrived, I signed for it and when I went to open the box I found a “Book”!!!!!! I immediately contacted Vestiaire Collection (it’s a painful process, they don’t have a phone number) and FedEx and initiated a case with both companies. FedEx has been very responsive and reassured me such an issue is definitely on the end of Vestiaire. The label on the box was from Vestiaire but like I mentioned there was a book in the box, they don’t even sell BOOKS!!!! I haven’t stopped trying to speak with someone from their company and they have yet to reach out or resolve the situation.”

Vestiaire Collective 1 star review on 16th March 2022

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Posted 2 years ago

“The worst customer service ever!!! They only communicate with the customer to the extent that that wish under their rules without any serious explanation about their decisions! And not reliable with their authenticity evaluation. Such a great idea being so badly treated!”

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Posted 2 years ago

“Please be super cautious when buying & selling on Vestiaire. Because they use Hermes as their main courier a lot goes missing or delayed for months & Vestiaire make it extremely difficult for both sides to get a refund requiring passport information?! Is this absurd or is it just me? Anyway now having to go ahead with a small court claim.”

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Posted 2 years ago

“This company will scam you out of your money. I shipped an item following a sale, however this is on hold with courier due to missing paperwork that was supposed to be provided by Verstaire. I have been chasing their customer service team, messanger and even the CEO and not one person is bothering to resolve this. Instead i am now out of pocket of a high value item. They are happy to take your money, but when things go wrong - customer service are not quailified or interested in resolving. Poor company to work with - i would recommend you go through another site. PLEASE AVOID VERSTAIRE COLLECTIVE AS THEY WILL SCAM YOU.”

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Posted 2 years ago

“worst experience ever! I wish I had gone through the reviews provided on other websites aside from their own!... My item was not accepted! They stole part of my item and sent it partially after I paid for the shipment! I'm so surprised how a company this bad can still work!”

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Posted 2 years ago

“Selling FAKES! I purchase a pair of Gucci boots in May 2020 for £547.00. I always pay for VC to authenticate to be safe. I found that I didn't wear the boots as much as expected so listed on VC in Feb 2022 for £370. On receipt of the item the buyer raised an issue with authenticity... I raise with VC that I purchased these boots from them initially and they were very nice and said they would be sure to check that. Today I chased for an update, only to be told the buyer has been refunded... which leads me to believe they've decided the item is not genuine!! This means they sold me FAKE Gucci boots and took my £547 even after apparently checking them in 2020. I will be happy to remove this review if this gets resolved but its important for potential users of VC to see this as it raises worrying questions over other items I have purchased now. I will NEVER purchase from VC again...”

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Posted 2 years ago

“This is the worst company I have dealt with. They lost my shipment over one month ago and will not provide a refund. I have used Ebay, Poshmark, RealReal, Mercani, and Vestiaire is the worst of all. Stay away from them!!!!”

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Posted 2 years ago

“o my good terrible is like russian roullette don t by there dont sell there pleasssse.”

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Posted 2 years ago

“why dont you put my rewiew this is the 3 time. Warning its a fraud company in the start everything is good after 6 -7 sales nightmare comes. You have not serious sellers not serious buyers they have mollvs in different countries or they doing by them self costumer service won’t help you if the buyer had issues after 71 ours they just fooling around”

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Posted 2 years ago

“They are very fast to send news on Vestiaire Collective but the customer care is very very slow and inefficient. I bought a Chanel bag from MyTheresa(professional seller) after 4 days I wanted to return it and they said no. First by chat they said that was sending me a return label and after the email did come I contact them by email and they said no. Simply like this.They lied to me. On their website is clear the message saying that you can return the items from a professional seller in 14 days. Disappointed. I do not advise this store.”

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Posted 2 years ago

“Horrible to pay the seller. They simply "forget" to pay you. They have a 5 business day policy payment but I can mention at least 3 times they took more than 1 month to pay because someone forgot to tick payment in the system. Its very amateur!”

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Posted 2 years ago

“Russia is still on the platform?”

Vestiaire Collective 1 star review on 2nd March 2022

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Posted 2 years ago

“Beware of the seller “Haute” they sent me a pair of boots described as “fair condition” but the photos looked great. I received the boots, they were brand new and actually laughable. The seams were coming away and the quality of the material was a joke. I emailed Vestiaire and sent pictures, they told me they would take it very seriously with the seller and admitted that they were counterfeit. I received a refund. However, the exact boots are back up for sale with an extra edit to say that some stitching is coming undone. It looks like this seller is able to carry on selling his fake products to the unsuspecting customer. So Vestiaire support selling counterfeit products. I have emailed them again asking why the boots are back up for sale and why is the seller allowed a platform, with a professional seller badge??? Will never ever buy from this horrendous company again.”

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Posted 2 years ago

“Thieves. I bought a skirt and a jacket which their QC checked and sent to me. They didn't fit, so i resold them on the platform. The moment i resold them - surprise, they no longer get accepted by their QC. Taking them to court for violation of consumer rights. Reporting them to correspinding authorities and taking them to court. I hope you will be banned all across Europe.”

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Posted 2 years ago

“I've purchased Celine Crocodile Handle bag in Dec 28 2021 in price of $1300 for bday gift to mom. My family's nightmare and her worst birthday happened. When I received it at my home country, the item was obviously plastic fake leather fake logo everything was fake. I was shocked because I've paid $15 Authenticity check. They said since the item was sent internationally I have to use personal expense to return this item for 2nd check. Ok so I paid $120 to ship it back to their warehouse in France. The item securely passed CDG Airport custom and arrived at Tourcoing, where their warehouse is located. Chronopost attempted to deliver the item 3times but failed since either the address doesn't exist or they rejected to receive the item. So now it's on the way back to my home country. I've wasted international shipping fee. I've contacted Vestiaire Collective letting them know the situation. Their answer was "because it's crocodile bag it stucked at CDG airport so there is nothing we can do" I've sent them screenshots proving the item passed custom and was at Tourcoing. They ignore this email keep saying "there is nothing we can do since we don't have the item" This whole process has been on going for 3months now but I will never give up. Im looking for a lawyer to sue this company. I will get my money back and get more money on my time and mental damage.”

Vestiaire Collective 1 star review on 24th February 2022

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Posted 2 years ago

“Bad experience for the first time buy LV bag. Poor customer service to chat and need to repeat again to tell them the issue. Looks professional company but actually is not.”

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Posted 2 years ago

Vestiaire Collective is rated 1.5 based on 1,349 reviews