Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,347 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vestiaire Collective made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of seller time. It takes 1 month to authenticate a pair of shoes”

Helpful Report

Posted 1 month ago

“Absolutely HORRIBLE customer service. Bag I bought was later found FAKE by the SAME AUTHENTICATORS as it was inspected by initially.”

Helpful Report

Posted 1 month ago

“Zuverlässige und vertrauenswürdige Wiederherstellungsdienste! Meine Erfahrung mit Supreme Assets war hervorragend. Sie behandelten mich freundlich und professionell und halfen mir, 207.750 € zurückzuerhalten, die von einem betrügerischen Makler gestohlen worden waren. Ihr Service übertraf meine Erwartungen und ich empfehle sie jedem, der vor ähnlichen Herausforderungen steht. Wenn Sie ein Wiederherstellungsteam benötigen, zögern Sie nicht, sich an uns zu wenden – Sie werden dankbar sein, dass Sie es getan haben! E-Mail: supremeasset7 @ gmail .com WhatsApp: +44 73-88-69-79-58”

Helpful Report

Posted 1 month ago

“I purchased a bag on Vestiaire that was advertised as being located in France, but it was shipped from Bulgaria. Despite filtering for items from specific locations (France), the platform confirms that this is allowed and can happen. They told me there is nothing wrong that seller ships the item from a different country. When I contacted Vestiaire about this clear discrepancy, they questioned my claims and told me I made it up and the bag was never advertised as located in France. Even though the admitted the seller operates both in France an Bulgaria. Their buyer protection failed completely. Even though their policies state refunds are issued for non-conformity, they refused to act. This platform lacks of transparency and accountability is unacceptable. If you care about accurate listings and reliable protection of your purchase, avoid Vestiaire.”

Helpful Report

Posted 1 month ago

“BEWARE OF VC. False advertising. Complete SCAM! DO NOT BUY! I ordered a pair of designer loafers that were advertised as a 9/10. They arrived with a hole in the sole of the shoe! My first thought was is this a joke? Their quality control authenticator approved the product, saying “there’s a small difference between the description and actual”. No mention of the sole being worn out. What a joke! I paid $583.00 and they refused to refund me as I was on holidays out of the country and passed the 2 days refund policy. The delivery was supposed to come after I returned home but came earlier than expected. Why are they not holding the seller accountable for not disclosing the condition on the shoes? Now I will have to fight to get my money back. What a pain and waste of energy.”

Helpful Report

Posted 1 month ago

“Avoid at all cost. The site offered a 15% discount off my first order. In order to get the discount you have to use their app. I signed up to their app, started the purchase, applied the discount code and then the sale hands over to Pay Pal. At that point they removed the discount code and the higher price is paid with Pay Pal. I raised the issue with their online chat service who said unless I could provide prove I have applied the discount code there was nothing I could do. Also I would be unable to cancel the order. My advice is stick with an honest reputable company like Ebay. These guys are not want they seem. Avoid”

Helpful Report

Posted 1 month ago

“If I could give 0,I would..i received empty parcel..they protected only the seller!!! I payed 400€ for 2 boxes..and it should be a christmas gift🤯the seller Sudschaleo Sungthong from Germany is a liar and a thief..please watch out🙏 It was Hermès Oran leather sandals white (ref. 48979946)..labeled weight from DHL on parcel was 0,5kg..and i weighted the parcel with adding my old oran slides and my old 2 pouchs and the weight is 1,055kg..i sent them a video to proove the justice,but nothing change🥲 I trust that the karma will do justice with seller..also adding a profile photo of the thief from VC,shame on her!!!!!!”

Helpful Report

Posted 1 month ago

“Horrible company, STAY AWAY if you’re in the US!!!! No buyers protection!!!! I was a first time buyer (and last) on this platform, my dream coat went on sale for a great price and I jumped on it. The site said they offer a 10% first time buyer discount, use welcomevc code. The total reflected a $35 shipping and that’s it. Then I put my address in and it asked how I want to pay, I chose Apple Pay and after I clicked pay I noticed I was charged around a $1000 more than expected. Firstly I only got $50 off instead of 10%, I got charged a $210 tax and $580 in import fees. I immediately contacted the seller asking her not to ship because I have to figure out what these charges are and then talked to customer service, they did not offer any help! They told me only the seller can cancel an order to message her and they were sure the seller would cancel, why can’t they contact the seller? I’m sure they have a phone number for the seller! Since I have dual citizenship, I asked the rep to change the shipping address to my European address and refund the Vat charge and she said there is no way to do that. Why not? Item hasn’t been shipped yet and even if it was, it was shipped to their “authenticator” for physical review, they can ship it to anywhere from there! But the answer was no! I hung up and messaged the seller as that’s the only way to contact her and asked her to cancel the order. She didn’t reply and an hour later I got a notification that the seller shipped! If she got a notice that she sold her item, she got a notice about my messages too, she ignored it to make a sale! I have been fighting with the company since with no resolution. I’m going to dispute the charge and at this point I don’t even trust the authenticating process, nor the sellers description. Oh and on top of it the site says free returns within 14 days, shipping is on them but then it says only from professional sellers… meaning if you’re not satisfied with your order you are screwed!”

Helpful Report

Posted 1 month ago

“Received a Burberry jacket after waiting weeks to get it verified and shipped to me. The seller emailed me AFTER I bought it to say the jacket is stained (marked as very good condition with no flaws noted) then sent it before I’d responded stating whether or not I was happy to proceed. VC totally missed this in their verification and also a tear, fraying, split collar with what looks like burn marks (I think made maybe in an attempt to seal the tear, don’t really know.) the jacket also has noticeable wear to the seams. None of this seemed an issue to VC on a jacket marked as VG with no damage. Contacted the buyer first to see if we could politely try to sort the issue out. She said VC have verified and basically tough. So contacted VC. I actually want to keep the jacket anyway. I don’t have the time to return it during the Xmas period and I still like it I just want a partial refund to reflect the wear. All they would offer is 15 euros (I live in UK) in credit. As I absolutely won’t be shopping with them again this is useless to me. Or I can return the jacket and IF they agree that there are flaws that they missed the first time they’ll refund me. If not they’ll sell the jacket for me. Again and again iv said I won’t to keep it. They’ve totally ignored me and even sent a postage label at their cost so I can return the jacket. How am I in a position where a clothing retailer will spend money and lose the massive fee I paid them and am fighting them to keep a jacket I would like to keep instead of offering a partial refund, which should come out of the seller’s take anyhow, having a happy customer and paying for postage that’s literally coming out of their pocket. Seems like idiots running a company bound by rules that actively discourage buyers from returning, keeping purchases and lose their own business money. So buyers be warned if you get an item not as described it’ll probably be missed by VC and the process of being refunded or compensated accordingly is not an easy one. I’m contacting my bank to try and arrange a partial refund that way. Never shopping with these clowns again though. The fees alone almost put me off. Shame as it’s a good idea, done very poorly”

Helpful Report

Posted 1 month ago

“I ordered a Gucci Bag and I agreed to pay in 3 terms. Now they have charged me one term extra: €258,30. It seems no one is directly available to help me with this. There is only a chat but still no one helped me to solve it. I already blocked my creditcard and now waiting for a new card. I would not recommend to split the payment since they just took an extra payment from my card. Perhaps if I wouldn’t have payed in one time by for instance I Deal, that everything would have been fine but now it isn’t.”

Helpful Report

Posted 1 month ago

“One thing that people say on the internet is true. Vestiare collective has negative reviews. I bought a fake from them that they identified as original. I had it appraised by an expert and it is a fake item. I do not trust their expertise. I sold a new jacket with documents and original labels that they could not confirm its authenticity. How can I trust people who call a fake an original but cannot confirm that autentic of Orginal item.”

Helpful Report

Posted 1 month ago

“I purchased a black soho Gucci bag which after wearing for one hour started losing the black paint to reveal a red bag. After three days of back and forth emails , returned the bag to eventually get a full refund. They now have it listed twice with different pics and different prices but no mention that it was originally red.”

Helpful Report

Posted 1 month ago

“I bought a bag from this website, when receiving it the measurements of the bag were all wrong, I went through their return process but my item was not accepted of a refund on the ground it matched the description from the seller, when it literally did not. Because of this I have lost out on a lot of money and am left with a bag that is unusable due to its small size, that doesn’t even fit a phone in, all because I was lied to about the size. I am very disappointed, I have been scammed and will not be shopping from them again.”

Helpful Report

Posted 1 month ago

“Ich kann Supreme Assets Recovery nur wärmstens empfehlen! Vertrauenswürdig und zuverlässig! Supreme Assets Recovery hat meine Erwartungen wirklich übertroffen! Sie haben eine scheinbar unmögliche Herausforderung gemeistert und hervorragende Ergebnisse erzielt. Ihr Team hat fleißig daran gearbeitet, meine verlorenen Gelder wiederzuerlangen, und ihre ständige Unterstützung und Professionalität haben den entscheidenden Unterschied gemacht. Ihre Expertise ist unübertroffen und ich bin so dankbar für ihre Hilfe. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Wenn Sie Schwierigkeiten haben, verlorene Gelder wiederzuerlangen, ist dies das Team, auf das Sie zählen können!”

Helpful Report

Posted 1 month ago

“I purchased a cashmere scarf on 11/21- got a confirmation. I'll admit, I did not read the note fully, only to discover that it was not perfect as described. Smelled of smoke and a few flaws. I reached out within minutes to try to cancel- I was told that I could not! Today is 12/18, and I have yet to receive it. I would not recommend them,and I'm very glad that I did not purchase an expensive item! No more from them”

Helpful Report

Posted 1 month ago

“I bought a handbag from L. V. for almost 1200€, reference 48952900. However, the handbag is in a very bad condition, it can hardly be opened. Unfortunately, I only noticed this after a few days. A handbag in this condition should never have passed Vestiaire's quality control. Vestiaire has not proposed an acceptable solution, only to do further business with Vestiaire. In the meantime, customer service no longer responds to my complaint. The whole thing is very expensive and extremely unsatisfactory for such a scrap.”

Helpful Report

Posted 1 month ago

“A bit of a joke, the ridiculous delivery company Vestiaire forced me to use didn't even attempt to deliver, the customer service was not just usless, it was literally bleeding the life out of me as Ron H was keen to not do anything and waste my time, I decided to send the CEO a message, possible not going to do anything but I thought people might want his email.... THIS IS A BAD JOKE, VESTIARE CUSTOMER SERVICE DOES NOT EXIST, WHY ARE WE PAYING?”

Helpful Report

Posted 1 month ago

“Je recommande vivement Supreme Assets Recovery ! Fiable et dévoué ! Je ne peux pas assez remercier Supreme Assets Recovery de m’avoir aidé à récupérer l’argent que je pensais ne jamais revoir. Leur équipe a été professionnelle, efficace et compatissante tout au long du processus. Leur travail acharné a vraiment porté ses fruits et je suis très reconnaissant de leur soutien. Si vous cherchez à récupérer des fonds perdus, c’est l’équipe à laquelle vous pouvez faire confiance ! E-mail : supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 : + 44 73 -88 -69-79-58 Ils m’ont aidé à récupérer ce que je croyais perdu à jamais.”

Helpful Report

Posted 1 month ago

“Bis heute hat mir VC kein Retoureschein gesendet!!! Habe Fake Tasche bekommen und es ist nicht die abgebildete Tasche es eine anderes Modell, die Bilder sind aus dem Internet geklaut angekommen ist eine kleine aber Plagiat Tasche. Obwohl VC geschrieben hat, wir melden uns haben sie sich nicht gemeldet. Ärger folgt da ich es Presse und Burberry melden wird. Referenz 48825091”

Helpful Report

Posted 1 month ago

“Absolutely ridiculous, you can list your items but then they are NOT shown, the bots they claim are customer service do NOTHING, listed patent SL Tributes yesterday, they still do not show up, even in the search they don't (where I give colour, size, material and location and tried to find them) they show up inside my account but when I look at my profile and sort by most recent, again NO SHOW. Is Vestiaire trying to be the worst in everything? We already know they are when it comes to customer service, if they want to go any lower with lying and gaslighting, being not qualified, not sure how they can manage, but their software is another issue, last week they had a massive data leak (you might have gotten the message to change the password - yes, their App is so bad, people can hack it....) Live chat is about the most useless thing ever, communication with a gold fish is intellectually challenging compared to what clueless people they have, it is bots and more bots, email not much better (if you can get through) and then you get nonsense replies. As somebody who tried to sell a few designer items, I honestly rather take them to the charity shop or put them on eBay, as dealing with the "people" from Vestiaire is totally pointless and just a waste of time.”

Vestiaire Collective 1 star review on 11th December 2024

Helpful Report

Posted 1 month ago

Vestiaire Collective is rated 1.5 based on 1,347 reviews