Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.53

1.5 Rating 1,304 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 13th December 2024

Sian

Vestiaire Collective 1 star review on 11th December 2024

Leane

Vestiaire Collective 1 star review on 21st November 2024

Iggy

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge disgusting amounts of fees to ship parcels and verify them. Far from the go go to platform as a seller. Its Definitely better to go with Vinted, Ebay, Depop etc. Vestiare are crooks. Im selling an item for £500 and they charge the buyer an extra £300 on top to ship it to Bulgaria from UK? Thieves! Oh yeay, the item is a small handbag weighing less than 1kg....LOL I use Vestiare but just to have my items their if they sell for the price that i want for them then thats good. Otherwise i will in no way ever be spending money with/on Vestiare or recommending them to ANYONE.”

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Posted 5 months ago

“I sold something, buyer reported an issue, I couldn't understand what it was but I got a totally different item back, basically a no name t-shirt instead of my Valentino shoes, they do not even reply. Then I declined a low ball offer, I got abusive messages and threats, I did contact VC, they lied to me that they tried to call me (no, really not) and how they take care of it, while I am still getting abusive messages, I can only block the person on the item, they then move on to the next item”

Vestiaire Collective 1 star review on 28th June 2024

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Posted 5 months ago

“If I could give a negative number I would. I ordered two pair of earrings on May 19th. The first pair - Lanvin clips - arrived with the stone detached from the earring. I started the refund process immediately and it is excuse after excuse why they won't refund. The second pair arrived June 11th, 23 days later. I was not home at that time; but opened them and didn't see anything wrong. Traveled again. Took earrings out of box to try on and felt that the stone had a chip. After multiple emails (they won't respond unless you contact them via their website and then you have to respond to one of their emails or they reject your communication; also phone always rings busy). Tonight I tried a live chat. The person on the chat looked at the original post and said that he could see the earrings were damaged in the original photograph. Well I couldn't and they had rated them Very Good Condition - no material damage, missing pieces or odor." Their solution - resell damaged goods through their website. Are you kidding me? I have filed a complaint with the Consumer Complaint division of the Attorney Generals office in my home state; with my credit card company and am adding reviews where ever possible to warn others off this site. Sent complaint letter to their CEO as well. Completely horrible service as many other reviews have stated;”

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Posted 5 months ago

“Ive never had a problem with them and Ive ordered several times.”

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Posted 5 months ago

“I am extremely disappointed with Vestiaire Collective. I bought running shoes from them, but they disappeared with the delivery company, Evri . Trying to get in touch with their customer service is a nightmare—they take 4-5 hours to reply, if at all. I requested a refund, but they refuse to process it and say they'll get back to me in 30 days, which is completely unacceptable. Their service is so poor that I’m deleting the app and will never use it again. How can a company like this still operate in the United Kingdom in the 21st century? If I could, I would give them a zero-star rating I do not recommend this app to anyone. Save yourself the trouble and avoid Vestér Collective. I still haven’t received my order which supposed to arrive on 17 of June as a birthday present for a cancer patient”

Helpful Report

Posted 5 months ago

“I bought a dress made by Maje from a profile on VC. The dress was clearly fake low quality stitching and uneven cuts, but VC deemed it real after return and I could not get a refund. I only had two choices either get the dress back or have VC resell it which I find irresponsible”

Helpful Report

Posted 5 months ago

“I ordered a Louis Vuitton luggage tote, my first order with the company entitled me to a 10 percent discount which for some reason wasn't applied to the order so I asked after it was placed to see how I would be able to get it. They said that I would not be able to get it since the order was placed. With much conversation about it they still were not going to make an exception. This is my first and last time dealing with a company that has a zero policy and I have a zero policy for not treating the customer first. Sad I am leaving this rating so you can deal with them I won't. eBay is better for Louis Vuitton luggage anyway”

Helpful Report

Posted 5 months ago

“I was scammed and stolen at Vestiaire Collective. My account had suspicious login activity, and access was blocked for 3 days. During this blocking period, I stopped receiving communication emails from the platform and someone changed my personal information data, including my bank account to receive payments from sales. The account was reactivated, and no one informed me that the data had changed. Yesterday my payment ended up in another account that it is not mine. Vestiaria doesn't even respond to me on chat, but it responds on another platforms like trustpilot, which suggests they don't want to solve the problem. How can a blocked account make changes to personal data? This is inside job!!I f they keep not answer me on chat support or give me a solution, next step is the authorities!!”

Vestiaire Collective 1 star review on 25th June 2024

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Posted 5 months ago

“I was delivered a damaged dress. they refused to handle my problem, because I was not complaining within 3 days. this is ridiculous and against European laws. seems like they don't care.”

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Posted 5 months ago

“Vestiaire fees are extremely high! If you're trying to reach international customers, good luck cause although they lowered commissions for sellers, they increased buyer fees. Also have no idea why their import duties and tax computations are so high?? I did research on import taxes and duties per country and Vestiaire's is higher, I asked about it through their CS and they just gave a standard reply and basically said I should lower MY prices! But how when for example I had a potential customer from Europe I think, she said that when she was about to checkout the total price was 40-50% higher my selling price due to the taxes?? EDIT: Just to give context based on VCs reply - I was selling an item for 240 USD, that customer from Europe said that with all the fees and taxes, her total became slightly over 410 USD - I googled and most tax rates in Europe are 12% (sometimes lower)... how did 240 become 410? :)) Of course she ended up not buying it, and I can't discount my item so much to make up for the high fees (it would be like selling my item for almost free)... I've gotten many messages like this...I guess VC is only good if you plan to sell locally (like US to US), if you want to reach an international customer base, look elsewhere”

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Posted 5 months ago

“I will NOT EVER sell with this scam company again, a buyer will claim they received something else, they will return a totally worthless item and you can't even get customer service to investigate and help you as apparently the case is close when you received the return (a totally different item and a no name item instead of genuine designer shoes) they don't care. Customer support non existent but it seems to be the nirvana of scammers”

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Posted 5 months ago

“NEVER again will I purchase form this company. They state a return policy that allows for returns if purchase is from an expert seller, tried to do a return and they denied it. I even have photos from the day I purchased showing it was listed as an expert seller. Not a trustworthy company in any way!”

Helpful Report

Posted 5 months ago

“I'd give 0 stars if it was possible. I joined and have purchased many items and all sales have gone smoothly. I noticed I was banned from a chat with a seller. I contacted support and they took ages to let me know that I will be forever banned from chats and they won't tell me why due to confidentiality. What a ridiculous outcome considering I haven't engaged in a single chat. Awful service. Buyers beware that this company does not support their buying customers.”

Vestiaire Collective 1 star review on 18th June 2024

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Posted 5 months ago

“They sold me an item that seems fake but when I tried to return they claim it is authentic and my only option is to resell it (at $100 loss). So now the items just sits there and I am out of pocket. They do not provide any form of helpful customer service and do not abide by their listed policies. Beware.”

Helpful Report

Posted 5 months ago

“I sold my earrings, but item was lost by Royal Mail. Although Buyer got a refund straight away. I ended up with no DOLCE GABBANA earrings no money. After month of back and forth with Customer Service they wrote this email for me : I am coming back to you regarding your Earrings under reference : 43303068 and the investigation we opened with the carrier. Following a thorough investigation with the carrier, they have denied responsibility for the issue, thus, we are unable to provide payment in this particular instance. I understand that this news may not be what you were hoping for, but please know that our decision aligns with our company's policy regarding disputed deliveries” I’m follow the rules, they choose Royal Mail 48 h without insurance. They must have choose next day delivery with insurance. I HAVE NO EARRINGS FOR COST 900 EU !!! AND NO MONEY. They washed the hands. I deleted my all sale never selling here again. And I will report them. No one can do this with no one! Be very careful with them.”

Helpful Report

Posted 5 months ago

“The site pretty much sucks to sell on. I have a bunch of authentic items listed and I’m constantly getting offers that I accept but they don’t require a payment method on file so they just go nowhere. I think I’ve sold like four things in a year. It’s really a joke.”

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Posted 5 months ago

“Very easy process and lots of products available”

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Posted 5 months ago

“People from customer service are completely useless. They don't seem to read the problems or what I say, and they respond with standard messages without actually trying to do anything. They repeatedly sent me shipping labels from carriers that have no working points on the island that I live on, and customer support refuses to read what I say, telling me that I should try to find a place in my neighborhood.”

Vestiaire Collective 1 star review on 13th June 2024

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Posted 6 months ago

“Item was not delivered at the pick up point but they automatically said that with no prove I have need to the location nothing was delivered they lie to PayPal and they can’t produce a QR code this coming is a scam!!!!!!”

Vestiaire Collective 1 star review on 11th June 2024

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Posted 6 months ago

“Please! please read the reviews and avoid buying or selling on this website! This is the worse experience I have ever had ! Customer service will not help you at any point, they will do their best to keep the money and do not offer any solution. Total scam !”

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Posted 6 months ago

Vestiaire Collective is rated 1.5 based on 1,304 reviews