Vestiaire Collective Reviews

1.5 Rating 1,281 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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does Vestiaire pay seller once they send item? first time seller

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Asked by GRRG (1 month ago)

I am also trying to write my bad review on their app but somehow it doesn’t show up. I hope it appears soon and I can help others telling them not to buy from you, avoiding the biggest headache they can have. Why is my review not appearing?

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Asked by Vane (6 months ago)

This business relies on being trustworthy, why is your customer service so bad ? You need to repeat yourself over and over again, no solutions, no acknowledgement. Trying to cover the issue, delay the process and responses. Very unreliable. Why is your customer service so bad and your operations so unprofessional? They exchanged 2 bags, delivered them wrongly and no solution was provided. Please don’t trust them. I have all the evidence, screenshots or my crazy story with them.

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Asked by Alexandra (6 months ago)

I am still waiting for my bag I ordered and paid for, nobody gets back to you, Hermes their courier is the worst as have apparently lost the bag but nobody sorts it out or refunds you. This is the worst company I have ever come across. Don’t use them!

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Asked by Sarah Bayliss (2 years ago)

If anybody else is having trouble with Vestiaire collective (I am currently waiting on payment) please go on Twitter tagging them and detail your complaint. They never do anything until it is in public eye. I have just tweeted them and attached some of these complaints. Sadhbhkg is my name on Twitter please everyone get involved and tweet a reply to the tweet. It’s the only way to get our payments

2 Helpful Report

Asked by Sadhbh (3 years ago)

Merry R (Support Vestiaire Collective) 3 Dec 2021, 12:19 CET Dear Harnish, I hope you are doing well! I'm writing you this email with regards to your item Christian Louboutin Heels (Ref:18758490). I understand you would like to have your item back. I will be needing to escalate your concern immediately to one of our specialist who will help resolve your issue. I will be sending you a follow up email email as soon as I have the feedback from our Experts Be sure that we are doing everything we possibly can to find the suitable solution, and as quickly as possible. I will get back to you soon! Thank you very much for your patience and understanding. Have a nice day and stay safe! Regards, Merry from Vestiaire Collective

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Answered by Harnish K Nayyar (2 years ago)

How can Vestiaire Collective STILL be trading? They are the most disingenuous, pathetic bunch of thieves. You should be ashamed of yourselves! And customer services people, start looking for another job because you'll need one soon. That company will not last as its reputation is completely SHOT!!!!!!!!! I hope you can all sleep at night thieving from people you greedy bunch. How long do you really think you can get away with your thieving practices! No-one will buy from you and I suggest everyone rips you apart on every social media channel to save good honest people from losing another penny with you! Thank God you have nothing of mine! I am instigating legal proceedings as I can get my money back of credit card company. They can keep my item.

2 Helpful Report

Asked by Tracey (5 years ago)

they are scammers , i got ripped off Merry R (Support Vestiaire Collective) 3 Dec 2021, 12:19 CET Dear Harnish, I hope you are doing well! I'm writing you this email with regards to your item Christian Louboutin Heels (Ref:18758490). I understand you would like to have your item back. I will be needing to escalate your concern immediately to one of our specialist who will help resolve your issue. I will be sending you a follow up email email as soon as I have the feedback from our Experts Be sure that we are doing everything we possibly can to find the suitable solution, and as quickly as possible. I will get back to you soon! Thank you very much for your patience and understanding. Have a nice day and stay safe! Regards, Merry from Vestiaire Collective

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Answered by Harnish K Nayyar (2 years ago)