Vestiaire Collective Reviews

1.5 Rating 1,282 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Vestiaire Collective deliver? How long does Vestiaire Collective take to deliver? Does Vestiaire Collective deliver on time? How is accuracy and good condition of items delivered by Vestiaire Collective?

Returns

How is Vestiaire Collective returns process?

Customer Service

How can I contact Vestiaire Collective? How quickly does Vestiaire Collective resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Vestiaire Collective.

Visit Website

How is Vestiaire Collective returns process?

Helpful Report

(1 year ago)

Greater than 92% of reviewers feedback is Vestiaire Collective returns process could be better.

Helpful Report

(1 year ago)

0.00%

Industry Average

“ Do not buy from them! They are a scam and will not accept returns!!! RUN FAR AWAY!!! ”

- Anonymous

“ Extremely poor customer service and business tactics. Legitimate luxury resellers always offer returns. If you order from certain sellers, VC will not refund your money. Also, many fakes are floating around on their site and quality control passes the items on. Customer service will give you so many different answers on things as well. Save yourself the unnecessary stress and avoid VC! ”

- Anonymous

“ DO NOT BUY THROUGH Vestiaire Collective! Even if an item is blatantly not as described, they will not allow returns of items purchased from private sellers through their web service. ”

- Zach Gleason

Vestiaire Collective Reviews

Returns - Difficult