Vestiaire Collective Reviews

1.5 Rating 1,282 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How does Vestiaire Collective deliver?

Helpful Report

(1 year ago)

Vestiaire Collective delivers items by Courier.

Helpful Report

(1 year ago)

55.56%

Industry Average

“ 1st the parcel shop could not find the item, then the buyer confirmed that they have it, yet it has after days not updated (not the 1st time this happened) customer service unhelpful, I have to send my passport in an email despite the fact that I have already uploaded my passport. They use the worst delivery companies, the customer service is a joke! I also note that most of the genuine reviews are bad, the generic ones (like the replies Vestiaire gives here, which are meaningless nonsense about them transforming the fashion industry - read, lining their own pockets while not giving any customer service) if they would put in as much effort as in the fake reviews, it could be a good site, as it is, it is a disaster! ”

- Larisa

“ The delivery services they use are the cheapest and most unreliable ones, if an item on Vinted gets lost, it is automatically insured up to 500 if you use one of their delivery options and you get refunded, on Vestiaire you have to send them your passport in an email, and heaven knows what people can do with sensitive documentation, frankly I am sure that is a GDPR violation, as emails are considered insecure. ”

- Janice

“ If you are selling women's shoes, you get pestered by men who want to discuss with you how often you wore them, where you wore them, they want worn pictures and ask you to pose in a certain way, if you tell them you are not a fetish delivery system, you get banned from chat. ”

- Alexandra

Vestiaire Collective Reviews

Delivery - Average