Vestiaire Collective Reviews

1.5 Rating 1,282 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Vestiaire Collective take to deliver?

Helpful Report

(1 year ago)

Vestiaire Collective normally delivers over 7 Days.

Helpful Report

(1 year ago)

55.56%

Industry Average

“ It seems Vestiaire has made it impossible to have direct shipping from the UK to the EU and the other way round, this is only to force their quite useless (and clueless) authentication service on people and that they stiff people with the delivery and import charges is also no secret. ”

- Susanna

“ I’ve sold an item that has been posted/received by buyer though item is still marked as pending delivery. ”

- You suck and are fake!

“ I chose delivery at collection point, thus the total price was 88 euros. ”

- Eveliina

Vestiaire Collective Reviews

Delivery - Average