Vestiaire Collective Reviews

1.5 Rating 1,282 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Vestiaire Collective?

Helpful Report

(1 year ago)

You can contact Vestiaire Collective by Email, Telephone and Live Chat.

Helpful Report

(1 year ago)

64.31%

Industry Average

“ Great service, easy communication the entire process! Made me feel secure in selling and posting my item. Paid in 3days Will def use this platform again ThankÜ ”

- Jade

“ This is an efficient service team. ”

- JoJo

“ Once the item was received to be verified a report was provided in a very short time. I was able to make an informed decision about an expensive purchase based on the report. Great service by the verification team. ”

- Anonymous

Vestiaire Collective Reviews

Customer Service - Average