Name: Vestiaire Collective
Rating: 1.52

“My daughter bought the handbag for me ( my birthday) fro the seller name Niki.The seller said the bag very good condition and when I ask her any dust bag she said yes. My daughter did pay $25 for Physical quality control and authentication. We received the bag with non brand dust bag and inside the bag has a bid scratch. My daughter send two emails but no reply and finally she did open the chat and send back the bag for another check. Today my daughter received the email said the item matches the description and the photographs from the seller.I don’t know why the person check the bag can say like this The bag came with non brand dust bag The seller posted the photos outside the bag she didn’t post any photos inside the bag .She didn’t mention anything about the scratch inside the bag. This is the first time my daughter bought from VC and she is so disappointed Ref #25746224 Oder No: 63588084”

Helpful Report

Posted 2 years ago

Dear Nina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am seriously shocked and disgusted! 2nd time when Vestiaire "customer service" totally failed and lied to me! I sold a bag that according to their terms and condition was in very good condition with a slight flaw, the slight flaw was mentioned TWICE in the description, their incompetent "verification service" possibly had another bad day or can't read, so they rejected it, despite it being CLEARLY declared, I got some rambling nonsense reply, and then the usual autoreply spam that passes for customer service. I opted to have it relisted, what happened is they sent it back with Evri, who dumped it at the back of the house in a puddle! Previous to that, their delivery service could not find an address, I checked on Google and found the address within seconds, contacted Vestiaire so they can get in touch with their delivery service, they did not even do so, the "person" basically talked some nonsense, spammed me with auto reply messages. Seriously, a company that violates their own rules, how much do you trust them? How much can you actually trust them? I guess they are going to give the usual spam reply about getting in touch with them, yes, so you get more auto replies! Vestiaire, why don't you just admit that there are no rules and you do whatever you like and you are happy to rip sellers off! This contact us nonsense they did in past replies is just that, you do NOT get a solution from them, they only say that here for public image, they have NO INTENTION to follow it up! I have contacted them, several times, they do really not care!”

Helpful Report

Posted 2 years ago

Dear Sarah, We are getting back to you regarding the processing of your recently sold item. On that matter, we kindly inform that our team reached out to you and have provided further clarification on our team's decision. Indeed, as the defect hasn't been shown and only described, our team had to open a post-sale negotiation with the buyer. A picture of the described defect has been provided during the negotiation, that the buyer declined. We however would like to apologize for shipping the item back instead of relisting it onsite directly! Rest assured of our availability for any further questions or requests, we'd be glad to provide with further support. The Vestiaire Collective team

Posted 2 years ago

“Lately the service is terrible! They answer you just to respond but not to assist. I don’t know how qualified are their “experts “ but they rejected an item which is absolutely authentic-what’s more this item was previously approved and listed , but because I wanted to update some info about it I deleted it ( the site does not allow to make updates-you have to delete it and to list it again). So i wanted to list it again but it was rejected ( probably they were not in mood on this day and decided to reject ). Also they were holding payments which I had to receive for about 2-3 weeks as out of a sudden they decided to verify my profile ( exactly after I sold my items and I had to collect my money). They requested proof of address and did not provide some clarifying information about it which made me confused and unable to provide the requested documents-even after I spoke few times with their agents and explained my issue they also did not clarify the misunderstanding. That’s why I am saying they answer without any intention to help, but just to respond!Have to search for a better alternative to sell my items”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am a bit shocked to see the replies from Vestiaire, mind you they are copy and paste replies, and totally and utterly meaningless, if you write to them you get the same copy and paste reply, they might claim they work together with people and keep the dialogue open, this is not true. Twice a dishonest buyer switched an item, twice I only got told that my sale was canceled and I would get my item back - when I responded and wanted clarification, I got autoreplies and never spoke to a real person, I got totally different items back, lost the status, so 2 scumbags are now walking around with expensive items, I got rags sent back in one case, a old t-shirt in another case, since VC did not help me in the least or even responded in any other way than meaningless copy and paste, I deleted my account and I recommend others to do the same or else you might simply lose items!”

Helpful Report

Posted 2 years ago

Dear Wilma, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience! As we couldn't identify your request with the given information, could you provide us with further inputs here ? Indeed, an order number or an item reference will do! We thank you in advance for providing this information with us, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire breaks their own rules how they see fit, do not trust their authentication service, they are totally unqualified, just like their "customer service" is a sham where some autobots reply with auto-replies, you can see it how they reply here, a copy and paste message, nobody reads, nobody cares! To top it off, they keep on rising their percentage, use the cheapest delivery service they can find with the result that items get lost, to get compensation you have to send them a copy of your ID in an open email that goes to some call center. The delivery service does not even require this, this is only Vestiaire trying to stop people claiming and putting your sensitive data at risk. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

Dear Sondra, We highly regret to hear that you are not satisfied at all with your recent experience on our platform! Please note that we'll remain available, should you have any case requesting special attention. If so, make sure to get back to us with further information, such as your order number or item's reference. Regarding the safety of your sensitive data, please rest assured that required documents to open postal litigations are not shared with any other third parties than the carrier in charge of the shipment. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Don’t trust them. This platform only allows scammers to operate freely. Then when you complaint about the item the only option you have is to relist the item with the same description and become a scammer yourself!!!”

Helpful Report

Posted 2 years ago

Dear Meggy, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Pretty good concept for sustainable, circular fashion. Don’t waste money on the verification process though, adds time and they aren’t actually qualified, just communicate with the seller and ask for proof if you are unsure.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Apparently their "experts" do not know their own rules or are not able to read or simply too lazy, I mentioned TWICE signs of wear as the pictures didn't quite show them, then the "expert" decided to cancel the sale because there were signs of wear AS DESCRIBED! They are ridiculous!!!!!!! They must be paying in peanuts”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire Collective is just like a supermarket now, selling on volumes with no regards for customer service which is inexistent coming from bad. Very dated seller dashboard , no particular benefits for pro sellers, extremely inflexible and trying to squeeze prices for the sake of sales volume. Worst of all, no customer service telephone number. They simply don’t intend to deal with their customers.”

Helpful Report

Posted 2 years ago

Dear Member, We regret to hear that you are not satisfied with your current experience on our platform ! Although our teams are not reachable by telephone, please rest assured that they will be available by chat and email. Feel free to get back to us here however, should you have any ongoing requests that need to be looked into. The Vestiaire Collective team

Posted 2 years ago

“They sended me same message all the time that i havent respond to them although i did responde every time. They closed my case of returning item and reasons was because i didnt answer. This is crazy and i dont know what is happening there.”

Helpful Report

Posted 2 years ago

Dear Member, We are getting back to you regarding the request you've opened with our service, with respects to the incorrect sizing of your item. Upon assessment, we have noticed that your request has been answered positively and confirm that a full refund has been processed on October first. Please note that due to interbank processing time, refunds might take up to 5 business days to get received. We'll indeed remain available for any further questions or requests you might have, The Vestiaire Collective team

Posted 2 years ago

“I contacted Vestiaire now 27 times, the simple question of how I can protect myself against buyers who switch an item/claim they have gotten another item, something that seems to happen frequently with direct shipping. I still have not gotten an answer from the company. However when I bought something, a seller was nice enough to put instructions in on how to protect myself since Vestiaire won't act but how I will have all the evidence to go after the fraudulent buyer, this is information Vestiaire should give! You need to take pictures of the item with the label, then the item in a box, then the closed box with the label attached, after that you need to put the box on the scale to show the weight (their shipping companies do not do that) and always print out 2 labels, one you keep as evidence to hand over to the authorities with all the pictures showing you sent the RIGHT item. Customer support is a joke, those people have no training, they don't even know how Vestiaire works, most likely a call center as all the replies are autoreplies.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you for your alert and for having shared with us your experience with the Direct Shipping method. We would first like to reassure that our teams remain available in such situations. Please note that a cross-investigation, involving both parties is conducted in these cases. Ultimately, we invite you to get back to us, should any request needs to be looked into! Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“I have a very mixed experience as a buyer and as a seller. The main issue is a quality control. I recently purchased pants that passed quality control. When I received then they turned out to be too small. However I was able almost pretty much immediately to resell them. But then VC cancelled don’t sell bc the pants didn’t pass the quality control… and the pants still had the tag on them from the original quality control with they passed! So how does that work??? I also had other issues with quality control. At this point I’m too disappointed to sell or to buy anything in there.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Scan no help list money”

Vestiaire Collective 1 star review on 24th September 2022

Helpful Report

Posted 2 years ago

Dear Molly, We are getting back to you regarding the shipment of your order. We highly regret to hear that your parcel's status hasn't been updated yet! Due to this processing time, we would like to invite you to open a postal litigation that we will lead on your behalf We need to inform that your documents need to be forwarded to our Teams first however For safety reasons, we would like to invite you to forward it via our contact form right here : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us > Your safety remains our main concern and priority Please note that once opened, your postal litigation will be led by our Teams on your behalf. We'll liaise with the carrier's Team in order to try to locate your parcel As soon as we have received the carrier's conclusions, our Team will make sure to get back to you by email Thank you in advance for your understanding, The Vestiaire Collective Team

Posted 2 years ago

“So I sold several items to the same buyer and shipped them the same day from the same parcel shop, all were shipped on the 11th, 1st item arrives within 4 days on the 15th, 2nd arrived and was picked up on the 21st but their system has not updated for a whole day, it was a total mess, apparently it was returned to me, then it was delivered but it took ages, the 3rd item is sitting at their delivery hub for 4 days now with a message they are going to deliver the next working day. Their customer support is absolutely clueless and not interested, they keep on asking me if the buyer has confirmed receipt, and they will ask the buyer to tell me they have it, that is not the issue, the issue is that their system does not update, so the 72 hours don't start, the item doesn't show as delivered, but the customer support bot Aiza Sophia (possibly a fake name anyway) doesn't seem to grasp the simple concept..... This is really a freaking horror show, all parcels dropped off at the same Evri shop, all dropped off at the 11th, now is the 22nd. So there is a company who deals with luxury items, however they have only untrained staff, use the cheapest and nastiest couriers they can find, if said couriers lose or damage your item, they give you a royal run around and try their best to avoid paying out. On the other hand Vestiaire takes a massive cut but tries to get you to sell your items for peanuts.”

Vestiaire Collective 1 star review on 22nd September 2022

Helpful Report

Posted 2 years ago

Dear Louise, We again apologize for the lack of information transfer between shipment status and our system. Indeed, it has been determined recently that this anomaly has impacted your payment processing time and would like to submit to you our deepest apologies. Upon verification, we have noticed that your payment has been successfully transferred on September 28 and should have been received on your account the next 24 hours. We'll remain available for further questions or requests if needed, The Vestiaire Collective team

Posted 2 years ago

“I don’t know where to start but this would be zero if possible. Firstly I get sent a fake bag , their response, having quizzed me & obviously not wanting to admit it, was to reprimand the seller !!! Really ??? Remove her id say. She already sold 3 of the exact same bag so please check you have the real thing - she was charging in excess of £600 for a rubbish bad copy of the bottega veneta cassette bag. So….I go back on & buy an authenticated bag which EVRI have now lost. Nothing but lame replies since 08/09 but I sought advice from CAB and they 100% should refund immediately or ship an alternative if the delivery date is not met. Which is wasn’t. Stay away, it’s such agro & with very little policing of who can sell fake very expensive goods.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I bought a Celine bag from Vestiare in 2019. after one year, the buttons started to fall apart. So i have re-listed the item back on Vestiare in 2020 for a super low price (taking a huge loss) consider i rarely use it. Some one purchased it and I ship the item to Vestiarie . Then Vestiarie cancelled my sale due to unable to authenticate. What a joke! I bought it with them in the first place and the purchase record is still there and the Seller is still active user. Beware the seller name is "Anne Laur" Vestiare cannot authenticate there own items. what a fraud.”

Helpful Report

Posted 2 years ago

Dear Cathy, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Not sure that anybody noticed, but they raised the percentage they take from you again, they use now even cheaper delivery companies with the result that a lot of items get lost, then they ask you to risk identity fraud by sending sensitive documents like IDs in emails that go through several servers and land at some call center in a cheap labor country, their customer service is a joke, bots at best though it is not artificial intelligence as the intelligence is missing. However they really spam you to lower your prices, funny, I put most items on eBay now or other outlets and list on VC just because maybe somebody will see it. Guess what, I sell more on eBay for better prices than with Vestiare rip off”

Helpful Report

Posted 2 years ago

Dear Member, We thank you for taking the time to share your experience with us! We must inform that several documents and informations will be requested by carriers to open disputes. Please note that these documents are only requested through secured channels and not shared with any other third parties indeed. We remain available for any further questions you might have on postal litigation procedures, The Vestiaire Collective team

Posted 2 years ago

“I used Vestiaire twice and both times received genuine items and described and pictured …the process and postage all 5 star …a third time I used them to buy a bag and the Authenticity team sent a photo of a imperfection they had found ..not mentioned and promptly refunded me when I decided I did not want it ….I have used them over a period 3 years …and would recommend them because of my positive experience with them….”

Helpful Report

Posted 2 years ago

Dear Lana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“It’s been 50days since I ordered and no item no refund. The CS keep saying they are waiting for the carrier to answer them. It’s impossible to refund me before they get an answer from carrier. It’s more than 8000usd. What if the carrier never answers them? The CS is horrible. The chat on their platform doesn’t even answer me anymore.”

Vestiaire Collective 1 star review on 18th September 2022

Helpful Report

Posted 2 years ago

Dear Member, We highly regret about this experience you've had on your recent purchase ! Having checked our team's action, we have noticed that a refund has been processed on September 21st and should have reached your account in the following 5 business days. We will indeed remain available, should you have further requests, The Vestiaire Collective team

Posted 2 years ago

“they cannot confirm the authenticity of the bags and will ask you to pay for the shipping back. What kind of expert they are that they cannot say that the original handbag is authentic!”

Helpful Report

Posted 2 years ago

Dear Mami, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews