Wallis Reviews

1.7 Rating 192 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

Questions

Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wallis deliver? How long does Wallis take to deliver? Does Wallis deliver on time? How is accuracy and good condition of items delivered by Wallis?

Returns

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Customer Service

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How quickly does Wallis resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 52% of reviewers feedback is Wallis takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

30.77%

Industry Average

“ I am waiting to receive my refund since mid December, I contacted the customer service many times, they blame bank, absolutely disappointed, I spend above £80, and I don’t know if I can get my money back. Please be careful with this company, Wallis used to be great in the past, I wouldn’t buy anything from them again ”

- Anonymous

“ Bought my wife a coat for Christmas that still hasn’t turned up (now the 8th Jan). Wallis are refusing to refund as it could sometime be delivered!!!! Would this be in time for next Christmas? You have already ruined Christmas as my wife didn’t have a present to open. Do the decent thing and give me my money back so I can at least buy her something else. Absolutely terrible customer service. ”

- Stephen Purkiss

“ One item of ren received.. enlivened by Evri my account says order delivered ..absolutely no way of getting help with tjis . I'm £250 out of pocket..my advice don't shop online with them until they improve their courier and customer service !! ”

- Nicola Northamptonshire

Wallis Reviews

Customer Service - Bad