Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 585 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 12th December 2024

Anonymous

Woolworths SA 1 star review on 29th September 2024

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Woolworths SA 1 star review on 14th September 2024

Dikeledi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please check your gluten free products. It is the third time I have eaten gluten free products from woolworths and felt ill after eating it. The gluten free sponge cake and white bread need to be checked. I have spoken to 3 managers about this. They take your details and say they will get back to you. I am still waiting for a response. I have celiac disease.”

Helpful Report

Posted 3 months ago

“The same scenario happened December 2023 as well. Woolworth online shopping leaves much to be desired, in fact there is a serious problem. 2023 and again Dec 13th this year I placed an online order from Spain for children clothing for my grandchildren´s Chirstmas box. The online website has a section ASKING FOR SPECIAL INSTRUCTIONS. My instructions were for the DELIVERY PERSON to contact my daughter-in-law (her mobile phone given), so that she can open the security gate to her complex. How difficult canthat be? Instead, I get an email telling me that I could not be reached on the day of delivery. I immediately replied to that email advising that the SPECIAL INSTRUCTIONS were not followed - my email was not acknowledged. Daughter-in-law followed up with a phone call and was unsympathetically told that they could not help her - the goods were taken back to Woolworth and cannot be reissued. So who is in charge of online shopping and why are special instructions ignored?”

Helpful Report

Posted 3 months ago

“I purchased 2 occasion dresses and pants on Woolworths online for an event for my children on the Black Friday sale three weeks ago. It started off with the courier company, Ram Courier, claiming that their driver couldn’t find my address, followed by a cat and mouse game with Ram Courier playing pick an excuse from, we can’t locate the address to the driver is in your area to we now can’t find your address to we don’t recognise your reference number. Then they just started hanging up on me after being on hold for up to 26 minutes. When I tried Woolworths customer care, their excuses ranged from the driver can find your address to we use different courier companies, including companies that cannot read a map, to our courier company doesn’t work on weekends. Even after insisting that the matter be escalated, no one from Woolworths has been in contact with me since 5 December. When I realised that no one was prepared to help me, I had to go and purchase backup outfits for the event, which I am glad I did because my phantom package still hasn’t arrived and no explanation. At this point, Woolworths has not offered an explanation or remedy to this unfortunate situation.”

Helpful Report

Posted 3 months ago

“Terrible app.. sooooo slow... doesn't add items to the cart ... substitute items are pathetic.. shoppers useless.. ordered 400g strawberries... and no substitute given ... no chat either ... shopper unavailable... no app chat that actually works... maybe you should experience the checkers app ... its streaks ahead of woolworths!!! When is your app going to reflect the exorbitant prices you charge your customers 🙄”

Helpful Report

Posted 3 months ago

“Highly DISGUSTED and DISAPPOINTED in Woolworths! I wanted to give one of the cashiers something that I paid for by me to be told they are not allowed? Excuse me how ridiculous is this? To find out it’s Woolworths policy? So let’s get this straight you’re allowed to allow everyone else the best of the best but not your own employees How shameful and disgusting. If someone pays for them who are you to decide otherwise? Who are you to take something away from them? I mean (may be false) but according to google you don’t pay them proper salaries either (once again may be wrong) But maybe time to wake up and treat your employees better. I don’t care for your reasoning it’s not good enough Manage it better then!”

Helpful Report

Posted 3 months ago

“Dear Woolies Dash Your delivery service needs serious attention. You are competing against a Checkers Sixty Sixty and Pick n Pay ASAP which is FAR better than the Woolies Dash delivery service. It's disappointing and a disgrace to see that you NEVER have available delivery slots. Unlike your competitors who always have a delivery slot. I would have expected better service from a retailer who sells their products at an astronomical profit. Best you sharpen up your pencil Woolies Dash as your service is deemed as pathetic by many people and word of mouth is your strongest marketing tool. Just a friendly warning from an unhappy customer.”

Helpful Report

Posted 3 months ago

“Horrible experience with online order. Order placed on the 1st of December, delivery date was 6th. Apparently the courier came on the 4th without any prior notification , I was not home and without even calling they just left . Status updated ‘we couldnt find you in the provided adress’. Since then everyday the parcel is out for delivery then nothing happens, called customer care numerous times without any resolution. At this point I think i will never receive it. It was worth just above 1000 Rand. Never never going to Woolworth again. Rather go to zara or forevernew.”

Helpful Report

Posted 3 months ago

“I bought 4 packets of chips Woolworths hand cooked crips different flavors the roast lamb and rosemary flavor tasted burnt and the other packets tasted as if they had little stones and they were not fresh. Bought also a Woolworths custard it was spoiled.”

Helpful Report

Posted 3 months ago

“I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Blue Route store. The experience was not only appalling, but it also left me feeling humiliated and disrespected. I don’t even want to mention Colleen and Sharon, as their behavior was absolutely unacceptable. They did not represent the values that Woolworths is known for. The store manager, who claimed to work for Woolworths, failed to uphold the brand’s reputation. The treatment I received was nothing short of appalling, and it was far removed from the excellent customer service I expect from your brand. I spent over two hours standing at the counter, trying to resolve a simple issue, and during that time, I was treated as if I were a thief. Despite showing proof of payment for my transaction, I was wrongly accused. I explained that I made the payment via Apple Pay, and that I didn’t receive my receipt when I made the purchase. When I returned a faulty item, which was part of the purchase, they repeatedly told me they couldn’t find the payment, even though I provided all the necessary information. One staff member even mentioned that I had made a “food payment,” which was completely incorrect. I was passed from one manager to another, and none of them were helpful. Colleen even walked away from me while I was speaking to her. I felt like I was being watched by other customers, which added to the distress. I want to thank Vanessa, the store manager, who eventually assisted me. She was able to locate the receipt, and I appreciate her support. However, the lack of professionalism and the way I was treated up until that point was completely unacceptable. I want to make it clear that this experience was distressing, and I believe that race may have played a role in the way I was treated. The atmosphere created by the staff left me feeling like I was being judged unfairly. As a result of this incident, I have been issued a warning at work for being two hours late due to the time I spent at your store. I trust that this matter will be taken seriously, and I look forward to your response and a resolution to this complaint.”

Helpful Report

Posted 3 months ago

“Callie a cashier at Waterstone SW went the extra mile. The product (American Style Hotdog) I bought had no barcode. She took out her own phone and went online to look the product up on Woolies app. This saved a lot of time not having to send someone to find the product on the shelf. She is extremely friendly and helpful. Much appreciated!”

Helpful Report

Posted 3 months ago

“I had the best service from 3 different woolworths stores in Polokwane in the last month. Woolworths Landros mare str,greenery and Savannah. Thank you to each store for 1st class service and friendliness. At each store I was treated like a VIP and I am truly happy with the excellent service I received. Thank you to each and every one.”

Helpful Report

Posted 3 months ago

“Went into Woolworths Galleria today to buy a pair of loafers that was out of stock when I went to the Pavilion store yesterday. The sales person was kind enough to check on the system and advise that there was stock at the Galleria store. I made a 60km return trip today to Galleria for the shoe. Went to the men’s shoe dept and looked around for the shoe. None were on the shelf. Approached the sales lady for assistance and she told me that the stock on the shelf is all that they had. I explained to her that I was told that there was stock in the store and if she could possibly check in the stock room . She went of to check and came back with 2 pairs of the shoes that were in plastic bags. Tried them on and gave them back her telling her that I will take the pair that fits me. I also told that I would also like to take another pair that was on display. I waited for her for a few minutes and saw that she was doing some other stuff. I asked her about my shoes and she replied that I did not want the shoes. I told her that she was wrong and that I had told her that I will take the pair that she brought from the stock room and that I also wanted a pair that was on display. She got very annoyed with me and this evident by the way she put down what she was doing and her mumbling. I told her not to worry about attending to me any further and went of to pay for the one pair of shoes My issue is that staff who do not have the capability and experience to deal with the customer should not be in the front end of the store. End result was that I ended my shopping in the store at that time, paid for the pair of shoes and left Regards D Naidoo”

Helpful Report

Posted 3 months ago

“Do not buy WOOLWORTHS COSMETIC & MAKE UP products unless you have looked at the ingredient list. They all contain cheap comedogenic ingredients. I got two styes while using Woolworths cosmetic and make up products, for the first time in my entire life! Since I stopped using WOOLWORTHS COSMETICS AND MAKE UP PRODUCTS (I discarded the full tubes and bottles), I have not had another stye! Disgusting products!! You can't make a silk purse out of sow's ear, Woolworths, no matter how you dress it up!”

Helpful Report

Posted 4 months ago

“Very Good service received from Phumlani Mthembu. True ambassador for the Woolworths brand. Good knowledge of all the products he promotes. Very patient and helpful.”

Helpful Report

Posted 4 months ago

“I am absolutely disgusted with the different shops that sell different quality of products. The fruit I buy at Canalwalk is of better quality than the fruit I’d buy at Vangate Mall. Our money carries the same value irrespective of what area people reside in. Highly disappointed. Woollies you can and should do better. The cherries I bought sell by date was the 30th Nov the very same day I bought it. The grapes same thing bad bad quality. If that’s the case close down and only cater for the elite areas.”

Helpful Report

Posted 4 months ago

“My mom bought carrots on Thursday,and they already look horrible.”

Helpful Report

Posted 4 months ago

“The most hypocritical company. They claim to be environmentally friendly to charge us a crazy amount for bags, meanwhile everything they sell is in plastic. Hypocrites, greedy and money hungry.”

Helpful Report

Posted 4 months ago

“I placed an order on the 27th of November 2024 paid the R75 express fee which meant I will get my oder on the 28th November, as I needed them by Friday 29th November. I also wrote the wrong address so I wanted to change it or locate the driver and give him the correct one I called their 086 number which the lady that answered helped me a lot now she transfers me to the call centre Lord she was so un professional telling there's nothi6she can do for me except to tell that my order has not even left Johannesburg mind you it is already the delivery day. I'm so disappointed with Woolworths such a big company with no professionalism and putting the customers needs first. Highly disappointed”

Helpful Report

Posted 4 months ago

“I was at greenstone today shopping for 3 for 2 I met Lindi from the kiddies department she was so rude towards me and she was shouting at me she even swore and told me that we will meet outside”

Helpful Report

Posted 4 months ago

“I ordered a track suit and only received the jacket without the bottom . I sent an email and only received one call saying they are investigating and it would take them 24 to 48 hours to conclude the investigation. It has since been more than 2 weeks since I received the incomplete order and the issue has not been resolved. Disappointed honestly”

Helpful Report

Posted 4 months ago

Woolworths SA is rated 1.5 based on 585 reviews