“Terrible experience. Would never rent from them again. Used Addcar because they had such low rates but when we got there they insisted on levels of proof of insurance that I have never seen at any car rental agency anywhere. Even when we showed our insurance card and very high levels of insurance they still made us pay an amount equal to the entire rental of the car because one of our coverage levels was below the ridiculously high limit they arbitrarily made up. None of this was made clear at the time of online reservation, by the way -- they only tell you after you have taken not just one, but two shuttle busses to get to them since they are not really in the airport the way they imply they are. Absolutely never use this scam company!”
“Terrible service! They convinced me to buy their top insurance package claiming they would cover all sorts of things, including roadside assistance (see attached picture). On the road between two village I deviated just few meters from the road to take a urgent phone call as the road was too narrow to stop on it. I went with my front wheels in a small pond (see pictures) from which I could not get out as it was too muddy. I called them for assistance but they told me they would not cover that as it counts as an off road accident. They said they could arrange a truck to pull me out but they offered me to do it for double the normal price. I called myself assistance for which I paid myself.”
“DO NOT BOOK with add car, same company as MEX and nu car rentals. They take your money and don't give it you back. We bought full insurance when booking. Then they wanted 3000 euro deposit on arrival or they won't give you the car. We lost all our money. They are very arrogant and there is no reasoning with them. BEWARE!”
“Addcar scam company ever, first of all forget about your deposit plus get ready to pay extra for anything as like car wash fee, empty gas tank fee, They did not return my $1100 deposit for nothing and now I hired a lawyer for to continue to process legally, I highly suggest to anyone who couldn’t get back to their deposit they should contact with a lawyer who take care tourist cases. If you can not find a lawyer I can share my lawyer information.”
“I rented a car through VIP Card Booking # xxxx. Supplier Reference: xxxxx. Upon getting to the airport the free shuttle never showed up to Terminal B in Orlando after waiting 1 hour and I was with a 3-year-old. We had to get a taxi to the rental location and incur a $25 taxi fee making us over 2 hours late. They kept saying the shuttle was coming but it never showed up. Arriving at the location I was supposed to rent my car through Add Car but they directed me to OC Car rental. They said they owned Add Car, JR Car rentals and OC Car rentals. All of which I discovered have a F Better Business Bureau rating. The price according to my receipt was supposed to pay was: 173.25 My receipt said I would pay: $173.25 Grand total of INCLUSIVE of all taxes and fees. They said I owed $199.35 more. However, when we got to the car rental there was a extra charges for voucher fees. I also had my own car insurance that was supposed to waive rental coverage, but they forced me to pay an extra $10 a day. They also would not allow me to use my own EZ pass and said if I went through any tolls it would be $25 for each tolls. This was more than the original cost of the rental. They also advised, if I paid cash, I wouldn’t incur a credit card fee of $12.60. I waited on line as well at the rental place for nearly 1 hour and they didn’t even have the car I wanted, a Toyota RAV 4 and gave me a larger KIA Telluride. The receipt said I picked up on time. I waited 1 hour there. However, I needed a car and had no recourse because I was with my family. I pleaded with them to charge what my contract said, and they said no. I also encountered a huge language barrier with broken English/Spanish. I had no choice but to take the car. I also called them and was placed on hold, I was hung up on and never received a call back. When I returned the rental car they said I was an hour late. I said I was waiting in your lobby, and no one was here, and you made me wait a hour upon pick up. I asked for a receipt at drop off and was denied a receipt. I also wrote after my trip on Instagram on social media and they said to fight them, and I would lose. This is false advertising. As my original receipt said $173.25 was INCLUSIVE of all taxes and fees. OC car rental, Addcar and JR car rental must be reported for falsifying information and then taking reservations.
Additionally, Upon receiving an alert on my credit card I was also charged an extra $103.50 without my permission on March 14th 2024. I called AMEX and they immediately gave me credit.
I am looking for OC car rental to credit my account $199.35 + $103.50=$302.85
Thank you”
“Carjet are complicit in the rip-off carried out by their partner AddCar at Casablanca Airport. They work together and they know exactly how bad this partner is but they don't really care because they only care about money They know exactly how AddCar works and how many damaged, dissatisfied and disappointed customers have been ripped-off. Don't you read reviews about AddCar? Instead of paying 68 euros when I picked the car up, I paid 179 euros. CARJET ONLY PROVIDES RIP-OFF OFFERS. THEIR TRICK: OFFERING CHEAP OFFERS TO ATTRACT AND TRAP CUSTOMERS, THEN THEY GET MERCILESSLY RIPED OFF. ADDCAR DOESN'T EVEN HAVE AN OFFICE, JUST THE TRUNK OF A CAR. THIS IS THEIR OFFICE AT CASABLANCA AIRPORT, ON THE AIRPORT PARKING AREA. I HATE THESE MONEY-HUNTING HYENS.”
“Először nagyobb összeget számoltak fel, mondván, hogy terminált váltottunk, de a reptéren egy hely volt ahol az érkezők voltak. Leadtuk az autót, minden rendben volt, majd másnap azt az üzenetet kaptuk, hogy sérült az autó. Mikor videót kértem róla, hírtelen mégsem a mi hibánk volt. Mégsem kaptuk vissza a biztonsági letétet, ami megintcsak több volt, mint amennyiért foglaltuk. Undorító egy banda. KERESS MÁST! NE FOGLALJ NÁLUK!”
“we make a reservation with addcar for a car in abu dhabi DC-5524292 and we left our car untouchable 11/09/23.
1.we took the car from airport empty (until we arrive to our hotel the lamp was on)
2. they charge us the airpost parking ticket
3. they change our car the third day came and give us another car again empty when they took ours full
and the biggest problem
******the warranty money return to us less and after 4 months. they never return the full ammount but return 150 euros less and they said to us that they can do nothing more and not reply to our messages. they return the money not to our card but with another bank after 4 months
it was the worst experience we had and we lost 150 euros”
“This company Addcar is a big scammers support from big companies, by advertising them and giving them credibility and work with them as partners without checking them or asking why they are getting so many bad reviews, and not get any sort of guarantees that they well deliver. At my arrivals to Marrakech I struggled to find this company because they are working from a van located in a car park so no waiting area no toilet etc…….
After 2 hours waiting for my turn as there was only 1 person working, my self employed credit card is not acceptable and if I want to use my debit card I have to pay 80 euro as insurance.
Sii ok they end up charging me 89 euro extra and almost missed my flight as I had to wait for ages to return the car.
This company and who ever support them should be banished and the local authorities should band them for ever.
Carefull carefull scamers are know supported from big brands.”
“This is a scam! We had to pay a lot more because my creditcard supposedly didn’t work. My creditcard worked just 3 hours ago in the plane. Then we needed to pay a lot more and also pay €500,- as a deposit from our regular bank account. After hours of discussion we reluctantly payed because we had booked several hotels and had to start our trip. Like all other reviews you can guess the fact that we never got the deposit back! This was at ADDCAR Marrakech but we booked via Carjet. Carjet has to be aware of this scam because this has happened to so many people. After three months of mailing with Carjet they are not doing anything about it. Please people stay away from Carjet and ADDCAR! These organizations are criminal. I am taking legal actions and will do everything in my power to prove that this is an elaborate scam!”
“Oplichting
Creditcard werkte niet om deposit af te schrijven volgens de man op Marrakech airport
Stond genoeg geld op
Andere manier lukte wel
Hij haalt dan eerst zijn eigen pasje door pinapparaat wat hij bij de eerste 3 pogingen nii deed
Moest extra betalen voor extra verzekering
Terwijl ik die al had 170€
Proberen dat er terugbetaald werd
Maar helaas
Ze doen dit bij alle klanten
Niet meer in een auto huren bij deze boeven”
“1.I come out of the airport and they pick me up on a vary old van.
2.The guy at the front desk has an attitude
3.The so Called Sedan, was a Toyota Corolla. Very old and beat up. *Dents everywhere * Breaks was not working proper *The car smelled like chemical cleaners
4.I had to return the car the next day. My wife was getting sick inside the car
5.I mentioned this to the guy at the front desk and the first thing he said was. ( WE DON'T REFUND FOR BRINGING THE CAR EARLIER )
6.I rented a BMW for almost the same amount of money from Sixt Rent A Car
THEY JUST DON'T CARE ABOUT THE CLIENT”
“DO NOT RENT from this company. They scammed me for the whole price of rental. Our flight was delayed and we came to pick up our car few hours later, we were told that they canceled our reservation because we didn’t show up, and they have to right to the whole payment. They also didn’t have a different car to rent. The company is a scam I don’t know how they exist.”
“Stay away from these company if you value your sanity, they are the worse, they are scammers, they don't care what price carjet quoted you they have their own exchange rate they charge 93£ more than the originally price. I arrive at Casablanca 9pm I couldn't get hold of the guy until midnight, they didn't have an office, everything was done from the open space, he refused my insurance so he could sell me his, it was a nightmare very unprofessional. STAY AWAY FROM THEM”
“AVOID! AVOID ! AVOID!!!!
Thieves!!!!
Scammers!!!
If only I could give a negative star…nonetheless even infinite negative stars wouldn’t be enough to rate the brilliant SCAM service of Addcar Rental. Let’s start from the very beginning. We booked with Addcar through Easycar.com. As it’s a legit website, we didn’t check or read any of the reviews online.
Our pick up was from Marrakech airport. They don’t have an office so you have to keep looking for the guys doing paperworks in the airport parking lot. When we reached there, we’d selected to collect the car at 9.30 am however when we reached the parking we found that there was only one guy dealing with the customers. There were three / four more customers in front of us waiting for their turn. So we had to wait in the scorching heat as there were no shades around! When finally our turn came probably after an hour, we were told our credit cards cannot be used because of security reasons. We tried twice but apparently it failed so they asked us to use our debit card. With the debit card, the appeal is that you only pay EUR 500 for the deposit. We also paid EUR 120 for 3 days car insurance which they said is full excess and would cover everything (if you have bought an insurance online it won’t be valid (according to them) so you will have to buy here). After this everything went well and we left after two hours with the car after doing the paperworks.
Upon our return, they mentioned some of the scratches that were already there before we took the car and we had pictures as proofs (the agent was telling us that we’d not need to take any photos as we had full insurance). We also argued that even if we scratched it we have full insurance so it should cover. There were two agents on that day so the guy who had originally given us the car told the second guy to issue the full refund. He then took my card and issued a FAKE refund. I didn’t have internet at the time but he basically was trying to charge me rather than give me the deposit back. As I didn’t have enough cash in that account, they couldn’t take additional money. However, I have now found that they took the full deposit money on that day as the deposit was on pending before that instead of returning my deposit. The guy asked me to sign a damage report paper where he had not selected or written any damage and asked me to put my email and phone number; as the report was empty I didn’t think much of it and did as he said. He also told us we could call on one of the numbers on the invoice if we don’t get refunds within 3-4 working days.
I didn’t receive the refund in 4 days but I decided to wait few more days. In two weeks time, I called them on WhatsApp and they said there was an accident so I won’t get my deposit back. I then explained that we didn’t cause any damage and even if we did we had the full insurance. They denied it was a comprehensive insurance and said it was only excess reduce like wth?! So the guy or the company scammed us! Also that guy charged MAD 100 as a tip from my car of which I only got to know after he took it.
We sent a long email to their customer service but they sent us an invoice and damage report and told us to send to our insurance company. We bought the insurance from them!! The empty damaged report which I had signed before I left Marrakech had to my horror been forged, they copied my handwriting from the email address I had written and basically wrote that i damaged the windshield and trunk. So ridiculous! I even have pictures as evidence to show that those damages were already there. Anyways they completely denied our claims and refused to give my deposit back.
I have also read reviews on how they organise a crime and crash into rental cars so that they can claim money from insurance company and as well as charge customers. They should be completely banned. Hope the authorities see all these negative reviews as all the reviews I’ve come across have been negative. Don’t hire from them!”
“Addcar Sofia hat mir mehrere Kratzer und Steinschläge untergeschoben,die ich nicht gemacht habe,sie haben mich betrogen 1600 euro..buchen sie nicht bei dieser Mafiafirma”
“Do not hire from addcar, the company offers cheapest quote to hire the car, but at the end you will pay expensive price as the company will make sure they will find the damage caused by you. I hired the car after arriving to BTS airport, the guy who I collected the car from was friendly enough and there was no issue, except the cigarette smell in the car. I don’t smoke and I was told by addcarr strictly no smoking in the car, however the car stinked of cigarette smoke.
The shock came when I returned the car, I was told I scratched plastic underneath of front bumper. I argued with staff that was already marked on original protocol, but I was told this is the other side. I couldn’t argue, as to be honest, when I was collecting the car, I didn’t lay down on the ground to check the scratches underneath of car. Addcar charged me 200EUR for this “damage”. They also charged me another 100EUR for the scratches on plastic wheel trims. Therefore instead of orginal hire price 98EUR, 4 days car hire cost me 398EUR. I am sure whoever will hire the same car next week will be charged for same damage as I don’t know many people laying down on the ground to check vehicle for damages when collecting the car. Their staff when returning the car was unhelpful, unfriendly and rude. I hire the car several times a year, but I have never had such a bad experience. Avoid at all cost. I have learnt my lesson, addcar are scammers and earning their profit very misleading and dishonest way”
“My booking was in advance for pick up in Casablanca Airport. To put a security deposit on my Amex Card they charged me extra $210 for no reason.
The car was old with more than 167000 km.
On a different note, I need to bring your attention to serious safety issue with car tires (see tire pics). I had to replace a flat tire that was very old and had cracks and should not be put used. The spare tire was as bad as the old one. I seriously was scared to drive this car from Agadir to Casablanca. Please recommend your affiliate to take the safe measures for customer safety.
The second issue is that there was no agent at 6 AM to check the car back. I had to wait in the middle of the parking along with another customer till 6:15 am. I had to leave the keys in the car and leave and still missed my flight. What a nightmare it was!
This rental company runs its business from a parking lot "LOL". Then you will need to pay for the parking fee when you leave the lot... No sense!
Travelers take your business for serious companies. There are others I used and were fine.”
“Bad Experience with AddCar, Car Rental Company in Podgorica Airport -
For our visit in Montenegro on July 2023 we ordered in advance, through Discovercars, a van from AddCar/Podgorica airport-car rental company. This company has no office or any kind of counter in the airport and we had to go around the place and ask people looking for its representatives who appeared at last. To prevent any payments in case of an accident we payed additional sum for full insurance/full coverage. The representatives explained that in case of an accident we have to involve the police, but if the damage to the car is minor we can skip the police.
During our visit the car got too close to a fence and had minor scratches on one of its sides. As we estimated it a minor damage, we didn't involve the police.
At the end of our visit we return the van to a driver of the company in Tivat air port. We show him the scratches and he sent a picture of it to the company's representatives who decided that we have to pay 500 Euro as we didn't call the police. We were told that we can avoid the payment if we invite the police even now, but it will take the police an hour and a half to get there. This was irrelevant as our flight was about to take off and we paid the sum although we had full coverage. Our demand to get back the money we paid for full coverage was refused.
Please, take it in consideration when renting a car in Podgorica airport from this company.
Date of experience: July 29, 2023”
