“As everyone else has stated, in their comments and there are lots..... I'm on tank monitoring, nobody showed up at 25%, waited a week, ordered for fill up 10th January 2024, now at 2%, called many times nobody obviously works there as nobody ever responds, no texts or emails for delivery. One year ago it all seemed a good service, WHAT HAS HAPPENED IN THE INTERIM, I guess more Managers than staff usual story with Corporate Britain today, complete SHOWER. As soon s I can change I will.”
“We are a commercial business (Pub/restaurant) reliant on gas. Placed our order on 11 Jan at just under 30%. Ran out on 26 Jan, called multiple times to chase and get a delivery date, taking over one hour to get through sometimes. All we get is no delivery is scheduled, "we understand" (clearly they don't!) and "sorry about that".”
“AvantiGas LPG failed to check our gas supply and to respond when we told them we were running out. In the coldest week of the year and despite numerous calls to them we ran out of LPG just as my wife arrived home from hospital after a 5 hour spinal operation. Friends rallied around to provide electric heaters etc. but she ended up back in hospital. When we eventually got a delivery it was only a partial delivery and will run out again in a few weeks despite pleas for another delivery. Warning DO NOT RELY ON THIS COMPANY AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS!”
“I wouldn’t even give them 1 star !!!
We are on a telemetry gauge which was fitted 2-3 months ago so no excuse for no delivery. We are now virtually zero. Have emailed the company, having read about how hopeless the phone is. They have sent a pathetic reply with no indication of a delivery. Said it’s a busy time. Well winter comes the same time every year. That’s your job!! They are in breach of their contract.
We had the same thing happen 13 months ago. We were assured it wouldn’t happen again. Well guess what!
I encourage anyone affected to contact BBC Watchdog to expose this dreadful company.”
“Terrible customer service. It took me 52 minutes to get through and order on the 16.01.2024 I paid in full and paid £200 extra for 2 day delivery as normal service is now 10-14 days, I'm told and would have a call from them to tell me when it would be arriving. 22/01/2024 no call, on hold for 40 minutes and then told it would be escalated to logistics and they would be in contact within 72 hours. 24/01/2024, no call and told it has been escalated on 16th and 22nd and yet again on the 24th and i would be called within 72 hours! in the meantime I have tried to get on the website but that says its experienced problems and errors. 25th I rang again just to get told the same again!!!!! No account managers to call or supervisors to talk just those that answer the phone, I thought I'd press another extension as if i was a new customer but 40 minutes later no further forward. I cant believe the terrible customer service. I rang Calor to ask about an account with them answered in 5 rings.”
“I wouldn't have even given one star but didnt seem to be able to write a review if I didn't click on this.
Like the many other reviews. we ordered our LPG gas when it had reached 25% on the 3rd January 2024. We are now down to less than 8% and cannot get through to Avanti gas to see what the problem is with the delivery. We have been ringing each day and only once did we get a response. The rep said that someone would ring us the following day informing us about our order. It didn't happen and since then, they havn't answered the phone. Once they deliver, we will cancel our commitment with them as it is due for renewal. Not sure when that will be after reading the other reviews. I intend to put this out on facebook etc in the hope that someone will respond before we too run out of gas!!”
“I am astounded at how bad their service is (well, pretty much non-existent in our case. We have now been without gas since 8th Jan; there is gas in the tank but none coming through to the house. We need an engineer clearly. When I’ve tried to get through (we’re up to 8 times now), I’ve been on hold (and often then just cut off) for anything up to 1 hour and 20 mins. When we have spoken to someone, we’ve been assured of a call back within 6 working hours (didn’t happen), on the same day (didn’t happen) or cut off (twice). Received a call back 4 days later - they left a message and said that they assumed because we hadn’t (had the time to sit on hold?) called back again, the problem must have been solved. It hadn’t been. One person was helpful but could only suggest (this was the fifth call, but it hadn’t been suggested before) that we re-set the regulator ourselves. We did, numerous times and it didn’t work. I have just spent another 2 and half hours on hold and didn’t get through, twice cut off - again. Need to try again tomorrow. I have never known anything like it. Just unbelievable. Cooking on an small electric hob and have a couple of electric heaters, since 8th Jan…”
“Ordered gas for our bulk tank on 30th December when guage was at 25% in line with Avantigas process. Called Avantigas after 15 days to advise of no delivery and tank reading going down. Last week and this week, called Avantigas to explain that reading is near zero and that we have 2 people in household who have had transplant surgery with being immune deficient. Today 23rd January, called again and was told that they could not say when a delivery will take place, they cannot tell me what is wrong and then hung up on me in mid conversation. Not sure what to do next.”
“Absolute shower of a company. No customer service support. Very late deliveries. We’ve been without heating for two weeks. And still have no idea about delivery time.”
“AvantiGas is a disgrace, you spend hours trying to get through to customer services and when you finally do they cut you off or sometimes extremely rude. We are on automatic delivery with a pending order from the 4th January, which means we cannot place a new order. We are now day 6 without any gas, and no confirmation when or if they might fill our gas tank. My husband has an immune problem but they simply do not care. I rang Wednesday 17th January to tell them we had zero gas, I was promised a phone call back within 10 minutes, it is now 5 days and numberous phone calls later without any confirmation of a delivery. All we are told, it is that it is with logistics who don't receive phone calls or emails, a shambolic company. We have been so cold this last few days, it's not a simple thing just to move out because we have a dog. I was told by one representative that they have a duty to fill the tank within 7-10 working days from the order, but we are way over that now so I will refer them to OFGEM for failure in their duty of care.”
“I used to like Avantigas, but these days they are a disgrace. We are now days with no heating, it -7 outside and 2 degrees in the house. They know my gauge reading and we are on a automatic delivery. They don’t answer the phone, and when they do they hang up on you. It takes hours to get through. We have emailed and that’s hopeless too. They promised a delivery, but that didn’t arrive. I have 2 children, they are seriously cold, and they are scared and in tears. My 79 year mother has had to cut her stay short as it is dangerous for her here. There is no explanation from Avantigas, or any plan to resolve this. Until then we might die. This is a hideous company and I would advise anyone thinking of using them, not to.”
“Down to 3% in tank - unable to have delivery date confirmed, cannot reach customer services, temperature here -6c, no other heating source and have two children with asthma. Supplier in breach of contract to supply. My next step is to cancel direct debit.
I believe the company is in trouble and not being transparent with customers or regulator.
Do not use! Unreliable and costly with the worst customer service I’ve ever experienced.”
“Ordered gas at 47p litre 18th dec 2023. Telephone team confirmed price. had it delivered and then received invoice for £703.24. payable by Direct Debit by 20th jan 2024.
On 3rd jan received another invoice stating my bill was now £1211.96. Even though already billed at 47p, the revised bill was 81p litre. Disgusting and unlawful behaviour. Trying now to get this sorted. Terrible company to deal with.”
“We are currently waiting for a gas delivery - we have 13% left and it’s a few days before Christmas. We emailed and called / waited 1hour 10 mins for a customer service person to answer . Told us nothing we didn’t already know and couldn’t give us a date . Told her we are expecting 8 house guests over Christmas- and the gas would be used more quickly due to demand. Emailed again sent another form for info - they are not accepting or answering anything. Very anxious about the whole situation. Wondering now if we should order from another company”
“I have 2 businesses a public house and a fish and chip shop been with them for years spent a load of money with them. Fish and chip shop on a top up system long story short there fault no gas and they admitted it but would not deliver that day or most of the next so stayed closed for 2 days submitted a polite claim but told to tell them how many people would pass through my shop in those 2 days obviously it’s not a precise answer so I estimated the same dates on the previous year.
Told by someone who had no idea about customer service he then emailed case closed due to lack of evidence. Still chasing and very disappointed losing two days trade approximately £1000 and through their incompetence”
“Trying to get my fixed rate bill corrected as I have been charged on the new tariff price for the whole quarter.
Customer service has no answer ,was cut off while speaking with a advisor still waiting for a response .
Surely someone should have read the meter prior to the price change or contacted me for a reading?
As per other reviews not the best response or company to deal with directly.”
“Avanti are an absolute joke of a company, if you are thinking of moving to them don’t do it.
Their business is so poorly run, like others I ran out of gas in the middle of winter despite all the reassurances.
Customer service is so poor and they haven’t got a clue what they’re doing- yet of course you are tied in for 2 years.
I’ve recently moved to Calor and have had a decent start . Whilst moving, despite me confirming in writing I wanted no more deliveries from avanti - they conveniently tried to fill my tank , fortunately I was there when the lorry arrived to stop them.
Still waiting for £1200 cash to be returned and today told it will take another 10-12 days- this was their response this morning.
The refund amount is £1,220.17.
And you are not able to have it now I’m afraid we have a process to follow and that is how long it takes.
Kind regards,
Whatever you do - don’t sign up to this incompetent business”
“Awful service premium priced product for essential use to fuel home cooking heating and water. Inconsistent deliveries total lottery whether you freeze or not as automatic forecasting is unreliable as is delivery schedule. Currently five days and counting - no one cares. Use electric no cost savings here and you will probally get left about four times a year for average five days with no fuel. No supper apology or compensation. They know if you’re rural no need to try as they got us over a barrell. Advise anyone considering this company or lpg to avoid.”
