“I would definitely not recommend car chase I did a driving experience we’re i paid for extra laps but didn’t get the extra laps that I paid for also I was told I would go out in the car betwy11-1pm but didn’t go out to 2pm then had to wait another 45 mins for the fast passenger ride and also one off the members off staff spoke to me very rude when I asked when am I going to be going out and they restrict the cars so when you put your foot down the acceleratoru pedal only goes half way down also they over book so on the day there is so many cars which holds you up and there is fast passenger rides so you have to keep slowing down and pulling over to the right to let them past
I have done over 10 driving experience this is definitely the worst I would not go with car chase, the best driving experience is either thuxton silverstone or Mercedes world at brooklands there very good.”
“Poor customer service no facilities to keep out the rain, cars badly maintained do not pay the rip-off price for the photos as it is the same photo just copied several times and not different Photos as they make you believe would definitely not use these again it was not a fun experience”
“Probably the worst customer service I’ve ever encountered. Unable to redeem my voucher online I called the office. A woman answered very abruptly. No “Good afternoon, how may I help you” as you would expect. I was told she would have to give me a code but needed the date, time, place and car choice. Having given the date I was rudely interrupted asking for the rest of the information. I had that If only she had just let me finish. Eventually I conveyed the information. I was given a bunch of add ons and prices. Without a moment to consider she wanted me to make a decision. She said she couldn’t hear me properly and hung up??? Thankfully I was able to go to the buy a gift site and exchange my voucher. If you have trouble hearing, take the customers number and call them back, don’t get aggressive. I am on the autistic spectrum so do need clarity. I’m sure the tone was unintentional and some customer service training would be beneficial…”
“Absolutely everything from start to finish. The extortionate amount of money paid once there for insurance and a two minute drive around a small circuit for experience…HOW DO YOU GET EXPERIENCE SITTING IN THE BACK SEAT WITH TWO OTHER PEOPLE AND THE DRIVER!!!!! PLUS £25 FOR 9 IDENTICAL PHOTOS.
IF I WAS ASKED BY ANYONE THINKING OF HAVING THIS AS AN EXPERIENCE I WOULD 100o/o TELL THEM TO TRY ELSEWHERE.
A WHOLE DAY WASTED ON TRAVEL, MONEY AND STANDING AROUND.
BADLY ORGANISED. NEEDS 100o/o ALTERING. ONE VERY DISAPPOINTED FAMILY.”
“Paid for a photo for my son. The girl said the photo will be emailed that day. It's been a week and my son keeps asking for his photo. I have phoned many times, and nobody ever answers the phone.
I have emailed and and have heard nothing back. Really bad customer service. Not going to let them take 10pounds for free, it's the principle, and for my son's first driving experience.”
“Terrible , the kids bought me this red letter day as a present in 2022 , was unable to book , website didn't work , couldn't get through on the phone so I extended the voucher for 50 quid .
Then I wasted 3 days trying to book , nothing available.
I did get through once on the phone and was told give it another month for the new dates to come out.
Then wasted loads of time trying to book over a 6 week period . Then I started to read the reviews and the idea of having to wait around for hours for a 5 minute drive , while sharing the track with 12 year olds at 30 mph just put me completely off . I've let the voucher lapse.
Good riddance, what a relief.
Interestingly if you extend the voucher you only get a 9 months extension which in my case would be to end of May, so even if I was able to book before the voucher ran out , if I booked a date after May I would need to extend the voucher again so it would be current at the time of the experience other wise you get asked to pay the voucher cost again.
I need this like a hole in the head.”
“Impossible to book , then you extend the voucher, they never pick up the phone .
You have to make sure that the voucher is in date not only when you book but when you go for your experience. This makes life very tricky as my original voucher was dated August I couldn't find any dates that suited, so I had to extend the voucher. BUT the extension is for 9 months only , so that takes it to May of the next year this means if you were able to book an experience , even if booked before the voucher expired, if it was booked for after May you would need to extend the voucher again.
Complete money making scam
Just an awful experience”
“Car Chase Heroes swindle.
I booked a driving experience day with Car Chase Heroes for July 12th which I made in February 2024. I knew they had received my booking because two days later they emailed me asking for my experience day voucher number which I promptly replied with and was assured by them everything was booked. On July 11th at 10:45 pm (the night before my driving day experience). I received a text message from the company to "remind" me that my driving experience wouldn't go ahead tomorrow and ensure I have checked my email including spam.
Confused, I then proceeded to check my emails thoroughly and could not find any email regarding my track day not going ahead. Suddenly I received an email at 11 pm (15 minutes later) regarding my track day not going ahead due to a last-minute cancellation by the circuit and Car Chase Heroes moved my experience day in September. Car Chase Heroes however wittingly decided to insert a sender, subject, and date into the body of the email with a date that states 27th June, my inbox shows a timestamp of when the email came through and it states 11 July 2024 23:01. Once I received the email I replied demanding a refund as it was unacceptable to notify me the night before my driving experience of this cancellation. They argued that they didn't notify me last minute and that the email was sent out on June 27th, they cannot issue me a refund either and I would need to reschedule my event day. The funny thing is, none of the emails sent before or after that email were written in the same format with a sender, subject, and date in the body of the email.
I intend not to do any more business with this company that lacks integrity and can only fault myself for not doing my due diligence by reading other reviews from people who have been stung by Car Chase Heroes. I would urge everyone to look elsewhere to book a driving experience day.”
“Been waiting 3 years after redeeming my voucher to actually get to drive what I'm supposed to. Each time it's either the cars aren't available today but they let you book, they cancel the event and move it to another time without checking to see if you can attend or not, there's a strict no refund policy which explains why Tim Roche is probably so rich. Personally I'd advise against ever getting one of these vouchers. Organisers on the day seem in chaos, the ques are phenomenal that you get to hear how others have been waiting years to get their experience and then your stuffed if the car stops working. Apparently its in the small print! DO NOT BUY THESE VOUCHERS FOR LOVED ONES...IT'S A DISAPOINTING PRESENT YOU FEEL YOU HAVE TO KEEP TRYING TO DO.”
“Unfortunately my son never got to go on the experience as the admin team take far too long to reply to emails - 8 days! Extra costs also involved if you want to enjoy the experience. This was a birthday gift from his grandparents and we have given up trying to book now.
No dates were offered for the preferred track (30mins drive) so had to go with another track which was a 3hr drive away. Therefore booked a hotel to make a weekend out of it only to have the session cancelled by car chase heroes.
Rescheduled session and hotel only to have the 2nd session cancelled again by car chase heroes.
Booked for a 3rd time but unable to go due to my son obtaining an injury which prevented him from travelling let along being a passenger in a car on a track. When asked if we could reschedule, we were advised we would have to pay a cancellation fee as we hadn't taken the insurance. This I would normally not argue with but we had the previous sessions cancelled by them.
Also you have to pay extra for weekend sessions and extra laps to make the distance of travel worth it.”
“Have tried to book car experience on line experienced problems each time I tried to redeem voucher. Have tried to get through on the phone numerous time never get an answer just music . Such a waste of time and money”
“Booking this red letter day back to back driving experience was so difficult, I had to pay to extend the voucher for another year , then tried to book but nothing was available.
Then I read all the other reviews about having to wait hours and the poor organisation of car chase heroes , paying extra for cdw and paying to park plus you will be sharing the track with 12 year olds who really can't drive !!!!. I at that point I thought forget it , its a shame as my kids bought me the voucher.
But it's such a relief to forget it !!!”
“I attended a castle Combe event
I was very disappointed with the experience and would expect a significant refund or another session free of charge.
There were several issues on the day, despite arriving on time:
- I did not get to drive any of the three cars I had selected!! (This appeared to be because of a time constraint). I paid extra to drive the 458 this was not there on the day. The GT40 had too many other drivers lined up to drive it. And the Atom which I was really excited to drive as it's very different was also too busy for to drive.
- I did not get the high speed passenger ride which I was really looking forward to.
- I waiting for 2hrs 30 for my first drive and was then rushed in any available car to finish up as fast as I could.
This was a 30th birthday present from my family and I was very annoyed with the overall experience.
The extra costs on top of the experience day I was gifted we also really frustrating +£50 for a 'premium track'+£25 for a 458 drive +£25 insurance”
“Do not book this experience, it is a total rip off!
After paying for the gift, you will also get stung with a £25 charge to book on a weekend then when you arrive on the day, an extra £2 for parking AND £29 waiver fee.
After the total £100+ cost you will then need to stand (unsheletered) for hours on end until they call out your name as there are hundreds of other people there in front of you even though you booked! No organisation at all. Can't comment on the cars as we gave up waiting!!”
“Where to start, 1st time car was broken which I can happen at any point(a mini)
2nd time arrive at the site to be told that one car was not there and no reason why, golf GTI, and also the other car was not working and handnt been for a while.
3rdtime they cancelled two weeks before and this took us months to get organised with the cars we wanted to drive. We had booked a hotel as this was my birthday weekend and other things were planned.
4th time we get an email to say it’s cancelled after booking early last year and now to be told the cars that are wanted to be driven are either off site for other things or can’t get at the same time. Also told that if we want a weekend when some are we have to pay extra for this, but this was there choice not ours.
Try to call the it takes over 20 mins to get through for them to say there is nothing they can do. Again we have a hotel booked and another experience at somewhere else the next day. Now looks like it will be next year maybe when they have the cars and will have to pay to extend which is a JOKE!
We did have a good time there and the people at the site were really nice, but this does not mean that excuse things”
“Last year I booked the Mini Cooper s experience but due to mechanical issues it got cancelled. I have had my experience gift end date extended as to date am still awaiting dates for this experience option. It’s disappointing when the mini option is not available on many of the locations offered. I have searched with the thought a 2hr drive would be acceptable to get to a location but to date have not been able to secure a booking for my chosen experience.”
“I recently had an unfortunate experience with Car Chase Heroes . The communication from their team was exceedingly poor. Despite reaching out multiple times, I often found myself waiting for days, if not weeks, to receive any form of reply regarding our booking. This lack of prompt communication significantly impacted our plans.
Adding to the frustration, they only notified us days before our scheduled date that the slot we had originally requested was already full. Without considering our availability, they automatically rescheduled us for a later time slot. This was particularly inconvenient as we had personal commitments, which we had previously communicated to them.
The biggest letdown was their inflexibility in handling the situation. Despite the oversight being on their end, they offered no option to reschedule free of charge. This lack of customer-centric solutions was disappointing, to say the least.
Given these circumstances, I regret to say that I cannot recommend Car Chase Heroes . The overall experience was marred by poor communication and a lack of accommodating customer service. This was not the experience we had hoped for, and it's unfortunate that it did not meet our expectations.”
“Terribly organised - would never put anyone through this torturous wait. Also hidden costs too. would not thank anyone fir this ‘gift’. Had a time slot of 1:30 and still weren’t in the car by 4:30.”
