“My parcel was due to be delivered 6.06. but instead in arrived at my workplace 24.05 and the courier tried to deliver it to the wrong person working in a different department. I didn't receive a text message with a one hour delivery period nor a phone call from the courier. Instead i saw a status a few hours later that the delivery was unsuccessful and that my parcess is being sent back to the sender (in US). i called the depot but they didn't answer and i contacted the customer service 3 times. 24 hours later i received a confirmation from the customer service confirming that unfortunately my parcel was returned back to US! the customer service team was trying to fix it for me and find out more information however I ended up with no parcell and having to pay for the delivery of a product that was never delivered to me by DPD courier!”
“The worst delivery I had so far.
I had a package that was supposed to arrive last Friday, i went to check on the delivery update and it said the address was wrong. I've checked the address and it was not!
Fine! Rearranged it for it to be delivered to collection point! Someone called to confirm and I confirmed, yes please deliver to collection point.
Didn't get any updates! And when checking on website it was still at depot! Got in touch with them and they said sorry there was a misunderstanding. fine!!
Got a message saying it would be delivered in next 2 hours to collection point! Waited.. no updates, when to check on the site, it went back to depot????????
Got in touch with them, didn't say why this happened. Said i would collect at depot.
Ran to depot as had to be there before 6pm. The collection point on address was closed!!
Rang them again next day! Said they would call back, no updates so far, it's already Thursday so almost a week that I've been trying to get this package
No updates on their site either!!!!!!
Very frustrating! To make a mistake once or twice fine, but this is ridiculous.”
“Sent 2 parcels to Germany both were lost. One returned but other still with DPD. No longer live in UK but insisting they send it back to return address that we gave 8 months ago. Lots of apologies but absolutely no consideration for customer or fact they are at fault.”
“Took day off work as I was told the courier has it on van and it’s out for delivery…….. bullshit. I’m in the logistics business and these guys are the worst I’ve came across… I’ll cancel order if they are the couriers. Plain and simple”
“Why? Why do online shops insist on using dpd? Why do you do that? Just use anything else, it is better than them! Anything! 25euro for half a kilo package that comes God knows when and tracking is a joke too!!!”
“The worst courier service in existence, four late deliveries in a row. What an incompetent bunch, they should put a picture of mickey mouse on their vans to sum up what a joke they are.”
“Have never been let down by them.
You get the text with an hour window of when their driver will arrive and they are always there. Never missed a delivery from them.”
“If I could i would put No star?/ what a joke this company is! They still holding my packet in theird
Depod for the last 3days is for my son Holly communion which is 2day!!! They don't pick up the phone calls not from me and not from the shop what I orded the suit from! They send the email to the shop that they have call me arranged the delivery and that is not true!!! My son day is ruined bcoz od this idiots! I'm so mad that I can't explain! Start doing your job and lie to people!!!!”
“Galway depot 31 this depot is an absolute shambles, parcels not been delivered for 4-5 weeks. If your finally lucky enough to receive your parcel it’s wrecked and damaged, or it’s abandoned at the wrong address. There completely incompetent of doing the job to any sort of standard.”
“AGAIN this company delivering packages by abandoning them at peoples doors and FORGING peoples signatures. As has happened recently my order had been opened and part of it was missing...but seeing as I had 'signed for it - I was not there - what comeback do I have. Absolutely disgraceful operator”
“This the fourth delivery that wasn't delivered . Each parcel was left on the pier at the gates 50 yards from my halldoor. I phoned the first time and complained , I Emailed a complaint on the second occasion . I met the courier in the garden and he delivered parcel to me on the third delivery . Delivery no 4 and 5 were left on the pier. I do not consider those 4 parcels delivered.
They were abandoned for anyone to steal”
“Meath so called delivery...abandoned at the door with 1 item missing and on tracking claims I signed for it...I did not as I was not there. This is outright FRAUD”
“Twice in a row with 2 different items,my tracking shows my parcel misdirected.Whats wrong here? They have the correct Eircode and address, it would have been quicker if I drove to their depot and collected it myself, zero confidence in this company.”
“The worst carrier company I've ever used. Their estimations are completely false, they forget to update status for more than 7 days. Totally garbage.”
“Beyond useless. I would think that most of the good reviews here are bots and strategic process to keep a rating high.
They 1. say they attempt delivery , send email , then cancel it and state driver couldn't contact you - no missed call - what is he using to contact me - morse code?
2. not able to contact driver or depot
3. chatbots are intentionally clueless
4. online agents ask you to ring their depots to sort out DPD mess ,
5. They don't know what they are doing - avoid.
Their management should be embarrassed - look at the reviews for Cork depot of DPD.
The problem is not enough serious competition so companies are stuck with these idiots.”
“Just awful. They literally won't deliver my order to the customer and DPD Wicklow staff are so unprofessional. Three days and they still won't get my order out of their warehouse. No one cares, won't answer phone and to be honest are just rude. No one has apologised once. Stick with Fastway in my opinion.”
“Worst delivery service. False information given on delivery dates and times. Deliveries do not arrive. If i had a pound for the amount of times I have had a text saying sorry we missed you, while being at the premises with no one to be seen! I have had to pay for items that have supposedly been attempted to be delivered and then returned to the main depot. Avoid if you can. Unfortunately one of my suppliers uses this company hence I have the experience. If you have a choice. Do not use!”
