“This phone company is straight from the depths of hell!
They are worst company I have ever had to deal with and I am quite shocked that they are in business. It has been a never ending trail of problems. Starting from topping up credit with only 2-3 texts/calls and credit completely finished, not refunding me money when they have taken it without any usage. Terrible customer service, slow service in general.
Its just been an awful experience dealing with this company.
If I could give this review 0 stars I would have.
Please stay away from these demons!!”
“Horrible service, a nightmare!!!! They refuse to give you your account information if you want to change provider, they will ask you stupid questions and even if you answet them they will say it’s not the right answer so they keep your phone number hostage, when you call customer service they make things worse, after many years I find out that I cannot send or receive text messages from android phones, just iphone and this line is for my business so I lost a lot of clients, and when I asked for the account number I was like ok I can look it up on the website, they say my number doesn’t exist, they will play every single dirty trick in the book to keep your number, don’t do business with them”
“I have not had any problems with the phone/network service. however, their customer service is useless and cannot solve any problems. My phone is currently turned off although I paid for 4 months of services and should still have 3 months left. I contacted customer services and the agent is completely useless because all she can do it make a report. This is the second time I have paid in advanced and I am unable to use the services. I was told a supervisor will call me in an hour but it has been over 2 hours. I guess I will just continue leaving them negative reviews.”
“The worst sim I have ever had. The internet data is glitching all times and there is no internet in all places. I strongly don't recommend Lycamobile. Go for another better sim.”
“Simple: a fraud
I asked Lyca, via app, to RENEW the UK plan super extra bundle using the SIM card balance instead of my debit card.
I received the confirmation of the app that this request was successful.
Instead, the bundle did not renew and so I received all charges unexpected on the SIM card balance.
Therefore I requested the refund of these charges and so I wanted to restore my previous SIM card balance that was about 35 pounds.
Lyca is refusing any refund.”
“I'm a lycamobile customer for almost 3 years and now you start giving me problems... 2 months...2 months that I can't make international calls... even when I paid for that... the same plan and now I can't call... I can't talk to my daughter in Brazil or my boyfriend in Morocco... the message is that I dont have enough credit to call at all... HOW IF I JUST RENEW THE PLAN AGAIN... 2 consecutive month the same issue... I try to have it solved but the customer service is poor... a mess... confused and doesn't work!!!!!!!! I wanna make calls as I paid for... fix that...fix that.... fix thaaaaat Lycamobile... fix that as soon as you read this review... or you will lose me as customer after 3 years! I mean ... if it is important for you because dont looks like important since you DONT FIX THAT AT ALL in 2 months”
“Allereerst zou je denken dat de prijzen goedkoop zijn, maar als je dan kijkt wat voor slecht bereik je hebt dan realiseer je je dat ze te veel vragen. Ze durven ook nummers dubbel te registeren waardoor je dus continu door onbekenden gebeld kan worden.
Als je met een probleem zit en de klantenservice belt dan verkopen ze vaak broodje aap verhalen en excuseren ze zich voor de leugens van hun medewerkers. Enorm onprofessioneel. Ze hebben ook nog eens vaak een duidelijke taalachterstand.
Ze proberen altijd een oplossing te bieden waarbij je geld uitgeeft om dan vervolgens te melden dat dit geen oplossing was.
Ze houden geeneens een deftige database bij van alle gegevens. Je zou denken dat als je je persoonlijke gegevens geeft, zij verder kunnen. Maar dat is dus niet het geval.
Echt de slechtste provider waar ik ooit beroep op heb gedaan. Ik raad iedereen aan eender andere provider te nemen want bij Lyca word je niet geholpen als je hulp nodig hebt.”
“UK user - I really wish I had read these reviews before switching to Lycamobile. I am surprised Uswitch have them on their site as endorsed looking at all these reviews. They have taken my plan fee out of my account a few days ago, I received the SIM today, and there is no plan on my account. Was on chat help for 30 mins for them to say they couldn't help me. Emailed customer services and they replied back with "sorry" but no response to the actual problem. Wish I hadn't started the transfer of the number I've had for years before I discovered all this. Also, I can see the call history of the person who used to have the number - not cool!”
“Very very bad. I have just activated my sim card and topped up my balance up then the deduced the whole top up as they are facing technical issue. I see it a Very lame excuse for a robbing your balance account. Don't buy it even its for free.”
“The worst customer support ever. Germany support
Want to give 0 for their support. My phone not working for 3 weeks and I cannot still use it.
When you ask a difficult question, the agents leave the chat.
the agents knew only to copy paste and never answer anything useful.
Reference ticket : 89449714
Contacted the support like 10 times. 5 year customer and they badly lack at service.
Never ever opting Lyca in my whole life.”
“Very bad services and the team is giving different reply each time you call them. I tried to set the hotspot as it doesn’t activate automatically like other networks and each of the customer service team provide different user name and PW and after 3 calls their team failed to sort out the problem and they said they will escalate to the tech team, so I lost two days unable to connect my laptop to through the hotspot. Very bad services!”
“They send me a sim card that dosen't work, and told me I can get my refund. But afer 3 months, I didn't get anything. I'm pretty sure they did it on purpose, because customer service hangs up every time they see my name. They are just unprofessional.”
“spent hours trying to get this working via customer service told i could not have a refund as had only used it to call them. so it was a used , not workable, avoid wish i had seen reviews before ordering could have saved hours emailing and calling.”
“The worst service provider I have ever experienced. Customer Service have no idea what is going on. The two times I have tried to pay for a Bundle something goes "wrong" the money leaves my account but Lycamobile mysteriously have no record of it and I don't receive the data plan on my phone.
They say you have EU roaming. Lie. I have been to other countries in Europe and have had no service the entire time I was there. I cannot stress enough how terrible this company is. Don't waste your time and money.”
