“Don't start, scammers We paid €40.50 on May 13 for a bundle that we did not receive. After many calls, we were promised that the money would be refunded within 24 hours. After 2 days I called again and was told by a very unfriendly gentleman that I had to be patient, it could take 22 days before I would get the money back. The 22 days are now over and I call again. Now I am told that I have to re-apply because the account number is incorrect. Lyca also activated the bundle after 2 weeks, while the agreement was that the €40.50 would be refunded. We had bought another bundle pending the promised payment. Now almost 2 months and many minutes and emails further and still no refund. What a bunch of scammers!! Update: Lyca responds and will treat my complaint with highest priority? This should have been arranged immediately after sending proof of payment. Will we now get our money back or will Lyca fail again? Or are the ladies here who call customer service again rudely spoken to by a man who doesn't speak Dutch? M curious. Update 13-7, now a week later: Still no refund! What's hard? Proof of payment sent several times, several times promise that lyca will pay because we have not received the paid bundle and have not received a single cent back. Real scammers, don't get involved. Update 14-7 Lyca does not want to fulfill the repayment of €40.50 that has been promised for 2 months. Because we are still using the bundle (which was not connected in the first place). Of course we use it, we have been kept on a leash for 2 months! My advice: take sim only from another provider and do not work with Lyca. If there is a problem you will have to deal with a very unfriendly customer service that says everything but does nothing”
“Would advise to avoid this company unless you have lots of time and energy to try and resolve the numerous problems that present at every stage. Their numerous emails and texts are confusing, ambiguous and just plain wrong on occasion. They then accuse you of failing to follow due process! You need to be very clued up to be successful in transporting in an old number whilst simultaneously pursuing an on line deal. To cut a very long story short it appears that if you do not activate your new SIM on its own number before transporting in your old number to the new SIM, then you lose the deal that you purchased on, and cannot make calls etc without purchasing another bundle. Completely unsatisfactory - it really shouldn't be this difficult. Despite them arguing otherwise there is nothing in their texts or emails that explains to the customer that the order of activation and portation is critical. The only good thing is that they agreed to reimburse me, but I now have a phone that currently I cannot use and have to purchase yet another SIM card, or a deal off the Lyca website that is much dearer than the cut price one I initially purchased. Just unacceptable bad from Lyca and I am now effectively phone less for many days whilst I go through the whole process again.”
“NEVER BUY LYCA SIM THEY ROB PREPAID CUSTOMERS BY NOT INFORMING ABOUT DATA TOP UPS AND SUCKS CUSTOMERS MONEY , ANY MONEY YOU PUT IN YOUR PHONE THEY SUCK IT BEFORE YOU BUY ANY PACKAGE.
THEY ARE DOING ILLEGAL PRACTICES MUST BE TAKEN TO CONSUMERS COURT TO STOP THEM ROBBING CUSTOMERS.”
“Worst awful service ever! no any signal at home and do not allowed me to change the carrier, takes forever to get refund, called more than 4 hours in 10 days, always told me call them back the next day, my problem would be solved, but the next day I called, they cheated on me again! even don't want to provide my account number! I will never ever use or recommend this ugly company to my friends”
“Customer service is absolutely abysmal. Agents close the chat with less than one minute of no response from you (even when you're typing!). Took repeating myself to 5 agents in one day to finally get an answer to my question!
Servics is not even close to what is displayed in the coverage checker map!”
“Poor customer experience. I am a customer of lycamobile for almost 6 years. I topped up my sim online with 10 pounds never received the credit on my sim. Now the customer support is asking me 100 questions about pin nr and other detais I don't know to investigate my issue. You are my support and should know my sim details. I sent you a screenshot with the payment transaction details that should be more than enough to investigate my account and proceed with my refund.”
“No mobile phone connection in Germany. Mobile internet works but I need a phone. Customer service doesn't reply. No idea why such a great company goes bankrupt in Germany. I don't see any reason to complain about a telecommunication provider who doesn' t provide telecommunication but keeps the money. 5/5 stars keep it up.”
“Absolutely horrible, the hotline leads you nowhere. Customer service agent does not understand the problem and at the end of the day. Most of the options lead you to an endless loop.”
“I came to write a measured response regarding my experience with lycamobile but it appears as though others have commented the same across all posts and perhaps my cautionary tale is not required. I've had quite a challenging experience with lyca despite being a customer for years as this point. I had attempted to update my balance and accidentally pressed an incorrect number, resulting in the balance being transferred to the wrong account. My mistake. Attempting to get to customer support via telephone was painful, requiring me to try every combination in their automated responses to reach support staff. The combination that lead me to a real person turned out to be close to the end, the combination being 8, 2. When finally reaching a person, they advised the mistake would be rectified in 3 days. Despite repeated calls, every staff member would say it would be fixed by the end of the day. A week later, it was beginning to interfere with my work. I contacted staff, requesting they simply refund my amount if it is faster, they state this would not be faster and to continue to wait. When mentioning the effect on my work which is mobile dependent, they stated I should just purchase another of their plans in the interim. Two weeks after the start of the incident, I call again, requesting that they aim to expedite this. Mind you, I had been calling daily after the first week and every day the customer staff would say "I'm sorry sir, we will increase the priority of this task". Does make me wonder if they ever did or whether there are simply 20 tiers of priority. When asked to speak to someone senior or in the department that does these transfers, they advised they have no way to contact these people. Could this be a disjointed company or is it a stalling tactic or is there perhaps no actual technical support team. Regardless, a month later, I receive the balance but the balance is transferred into my app. At this point I had purchased a month to month package so was simply waiting to switch to a long term plan. I attempted to do so today on the app, failed transaction. Okay, perhaps it is because there are old cards or out of date details, no worries, just need to update them on the app right? Nope, can't do that either. I call customer support, they tell me that if the app doesn't work, just use the website. Again, providing me solutions that aren't what I'm asking for, but fine, sure, I ask then for them to return my balance to my bank account as they have done previously. They tell me now they are unable to from their end, that I would need to send an email with a photo of my licence and bank account details. I question them on this as this is obviously a security concern and explain that in the past, the phone staff have been able to return my balance. They insist it is not possible. So here I am, questioning my life choices, wondering if I should simply change phone companies. Lyca is no longer the affordable option it once was and their customer support are unable to facilitate even the simplest tasks, requiring escalation to people who may or may not exist, resulting in simple tasks spanning months. I have hundreds of dollars that will probably be locked up in this account of mine for months to come, wasting away. I've given lyca mobile my money and their solution whenever I've hit a wall is to give them more of my money. Their customer support has at best been pseudosympathetic and at worst, have accused me of being the cause of the issue and therefore lycamobile should not be held accountable. The customer support I have received has been unprofessional. I would caution anyone considering lyca mobile to reconsider. In my lifetime of using lyca, I have been forced to spend time waiting on customer support to determine some sort of work around to do something that should take seconds with a touch of a button. If you value your time, good customer support, good service and good reception, I would urge you to consider looking elsewhere.”
“Connectivity has been an issue with about 30% of the calls having bad connections. Also, I received 4-5 solicitation calls every day so they seem to sell the numbers to aggressive telemarketers. Not worth the US$60 that I paid for 30 day SIM.”
“Upon receiving my new sim the instructions 1) Pop your sim in. 2) Locate PIN sent separately by email 3) Use their smart PIN system to connect. They did not send me the PIN.
I contacted Lyca and they needed my new Mobile number to resolve the issue.
My new mobile number has never been disclosed to me on any of the documentation they have sent me!!
I am unable to follow their instructions because they didn’t send the PIN and never informed me of my mobile number.
I’m not impressed and their inability to resolve my issues.
I would not recommend this company and there processes are flawed.”
