“App total waste of time doesn't send a verification code when required
Oh got one 5 days later .travel lodge did put reg into tablet once,even they had problems with it working was unable to pay for 3 days parking.no one can speak too or help resolve,they rely on an app , message svs that doesn't work.so better not come chasing me for unpaid parking charges.”
“Absolutely useless app, took half an hour to register, then it couldn't find the location code, so I had to manually type in the location and then the help screen keeps coming up everything I try and purchase parking. Took 6 attempts to receive a verification number. Time taken upto now sat in carpark trying to get a ticket, 52 minutes!!!!... Still not confirmed my parking or took payment, had to abandon car now as was going to miss my appointment. What a rubbish app, total waste of time!!!!!.... Don't use, take cash instead for these carparks!....”
“Ringo is a rip off with hidden fees. They charge a 20 pence convenience fee and 30 pence for 2 texts. They said the convenience fee was advertised on the signage on site. When I said I have a picture of the signage with nothing about the fee they said it’s in the app T&Cs. The text messaging fee is also in the T&Cs. When I explained that online consumer purchase act says they must notify clearly of all fees they cleared down the chat.
Be warned everyone. Try to use the local machine if there is one. All these 50 princes soon add up. C”
“One star only because it's not an option to give less.
This app surely must be owned by some government official. I see no other way that it's the chosen app for this purpose. Given that it doesn't work at all.”
“Fake Website...top on Google search...Barclays fraud team contacted me as £39.99 was attempted to be taken by GB communications. Now no bank card. What is your company doing to prevent this scam.”
“This company is horrible. Visiting from outside Scotland. Tried 50 times to create an account. It never once set me the required SMS text for confirmation. Even tried email confirmation which was hard to find. I contacted support
NO RESPONSE in three days.
I cant believe they are actuall
y in business. They are very bad at what they do, or try to do”
“RINGO is not QUICK not EASY, the most disastrous Parking Company on the Planet.TIME WE advised Local Councils NOT to use this company Totally unreliable”
“Occasion 1. Unable to pay via app - at end of session (Third try) RingGo system said that payment had failed. (Bank confirmed that no attempt had been made to debit card) So I phoned to pay retrospectively the following day. My bank statement arrives and shows two debits for the same amount on the same day. Taking money and advising that payment is not taken I would say amounts to fraud. Occasion 2 Wickam Market car park location 4392. Tried three times to park there, three times yur system said the location number was not listed. Tried to report both issues via help centre but it was not working. The company is a shambles.”
“NOT tourist friendly. If you do not have a uk phone, even if you have a uk SIM card, it will NOT work. You can’t download the app and you can’t register on the website. We even spoke to another couple in the car park facing the same problem. Called customer service number which said it was CLOSED, in the middle of the day on a normal Friday. Useless!”
“Had to get out of the car to find phone number and location number, meanwhile, the Parking Warden left a parking fine for me. I had a bad experience with trying to get through to them, once I got through the message kept repeating itself and wouldn't carry on. This happened several times and eventually let me complete paying for my parking. This took at least 15 mins to complete and when I told the Parking Warden we were having difficulties on the phone he said keep walking round. Obviously this is so they can put a PCN on your vehicle and no one will accept that I paid. This was in Bromley. Another way to penalise people out of money even when they have paid up front. If Ringo is the only parking, I would drive off and find somewhere else to park. I now cannot go to Bromley anymore because I cannot afford to pay the parking fine as well as paying for the parking. This is the most inefficient parking system I have come across but a good way for Council's to collect money for nothing. This is a s__t service all round.”
“Totally unusable. Apparently I have an account but I have no idea how. Says it’s going to send code. Doesn’t so now what? I suppose I will just get a parking ticket. Totally useless”
“Parked in Redbridge, payed for parking and got fine. I accidentally instead of letter O in my plate number i had put number 0. I have posted them proof of payment. They didn't accept it for the same reason and had to pay fine. It is just disgusting!”
“Gave up after 20 mins trying to register at a car park in Hampstead. It reminded me of similar experience the last time I tried the app which was years ago. This must be the worst-ever app. It's a disgrace that public authorities require it to be used.”
“I’ve not got any problems with Ringo itself,but the Waltham cross(location 32000) car park they manage has got some horrendously massive pot holes that should be fixed right away.”
“When I tried to park new car registration number , Ringo stated my old car registration number, so, rather than park there, I drove away. When I tried to park new car again, I learnt that my mobile phone was no longer accepted because I owed them for !! I’ve spent hours trying to resolve this issue without success. There’s no way to speak to anyone in the company. Does anyone know how to?”
“Useless app after trying to register and RingGo failing to send confirmation text to my mobile, then after asking them to resend a confirmation text to my phone several times with no response from the app I got locked out till the next day!! After this and what others have said would I trust them with my banking details, Definitely not!!
If I drive into a car park with this app being the only means of payment I’ll have to find somewhere else to park.”
“Most useless and unnerving on so many aspects:
-confusing (to say the least) clean access neighbourhood parking (my street WhatsApp chat is invaded by people seeking advice from others -and if been going on for the past 5-6 months since the LTN has been instituted prohibiting cars to drive through unless “invited” by residents)
-confusing permits parking
-cannot pay in advance of future parking (eg I cannot pay on Sunday because is non charging time ahead of, say, Monday from 9 to 10)
-cannot stop payment if I leave earlier than anticipated, nor extending parking session is intuitive
Go EasyPark!, show this bunch of prehistoric tech guys at RingGo how to do things!”
