“Absolutley disgraceful. No telephone service now available for queries. Only if you need to pay. No live chat - always a useless bot. Despite being giverna ticket number no - one has called or contacted me.
This company should be banned from operating by the telephone regulator”
“The carpark at Citylink Business Park in Belfast was nothing more than muddy, gravelly waste ground with huge puddles and no actual parking bays. People were just abandoning their cars wherever they chose. Couldn’t pay for 5hrs, only option was 4 or 6. Poor quality rip-off”
“I am a non resident landlord. I’m doing works at my property in UK and was trying to get a permit for the builder. I spent all morning trying to make the payment via the app with 5 different debit cards and it wouldn’t go through. I got in touch with the company via the chat and they gave a number which I can’t call from my Italian phone. Now if I get a ticket whose gonna pay for it??? So frustrating.”
“Utter, utter rubbish. Spent 15 minutes trying to log into my account on the app. Reset my password numerous times in a bid to pay for parking. Finally had to pay by phone and missed an essential hospital appointment. Utterly, utterly useless and led to a waste of an NHS appointment and tax payers money.”
“CP ref 2035. What a rip off. 20 mins free of £5.60 for the day. No wonder the "High Street" is dying and people shop on line. The phone number options did not allow me to pay. The virtual chat did not respond. The app took 5-6-7 attempts before finally logging in. The Ringgo owners are an American Hedge fund. Hence zero customer service; Legalised extortion.”
“Appalling company.! Don't respond to corporate emails and subsequently got a ticket, whilst it took me almost 15 painstaking minutes to download and verify the app. Problem is council's outsourcing to these dreadful companies and neither talk to each other!”
“Don’t know why I’m bothering.
You can’t register a number plate by voice. Or by text. A totally frustrating company. You should be ashamed of yourselves.”
“The worst app and company no customer service to speak of wasted my time and then had to drive off as i couldn’t login in saying my email which ive used still 2000 is spelt wrong how would the app know if was
or not tried to register to no avail
Worst app ever and worst company for nonexistent customer service”
“Appalling .. trying g to access the app .. charged 1.95 just to download.. and then get a screen asking me what film I wish to select FRAID FRAUD FRAUD”
“Terrible app. Partner could not do on site. Ruined our last evening of 3 day holiday as he spent most of it trying to do it ended up trying to do it on my phone only to be told its not possible on my mobile app. He eventually sorted it online after several attempts He now has to bank to get them to delete the direct debit apps that popped up. This should not be legal. we too will not use if we can avoid.”
“Terrible service, unable to get the app to down load on 2 different phones, phoned the parking number on the notice board to pay for parking, all through the instructions etc to be told sorry the desk is closed, we spend 30 mins trying to make a payment with aps and calls to look around St Austell , gave up and drove out back to the hotel 10 miles away, now got £60 to pay because there so called help desk was closed and even though the calls are on my phone still they will n ot belive us. Never vist here again or any carpark run by them.”
“Absolutely terrible customer service! Changed to a new mobile tried to login got told code sent to SMS…nothing came through tried to talk to someone at RingGo and no one able or willing to help’. Absolutely shocking and frustrating”
“Mobile app rarely works.
My account that been randomly closed due to inactivity... why?
The phone system for paying denies Beckenham multistorey car park exists, although the app recognises the code.
Spent fifteen minutes trying to pay.
And then they have the nerve to charge an additional 'convenience fee'.
Zero stars.”
“Absolutely shocking company!!
I paid for 1 hours parking in H&F and was issued a PCN 40 minutes in, when I checked my bank Ringgo hadn’t taken the payment (even though their automatic call confirmed they had) so I’m trying to get them to confirm the call as H&F council asked for a receipt....I’ve tried contacting Ringgo on the app, phone calls (number discontinued on their new 2024 site) the live chat doesn’t reply (timed out) and they don’t reply to emails.
This is NO service.
A company should not be able to operate in the UK if they are not contactable....where’s the consumer protection!!”
“Appalling set-up.
Can’t access my account for a residents parking permit.
Now have 2xtickets for parking at my house when IT’S THE RINGO WEBSITE THAT’S KNACKERED. FUMING.”
“Where to begin?
Every few weeks, the app breaks down and has to be reinstalled.
Constant requests for verification - for the sum of £1.40! - but the OTP then fails to arrive.
Today, to crown it all, the phone service, which provides an alternative to the app, was ‘closed’ - so with an imminent appointment, there was nothing to do but slog several hundred yards to the pay machine, which miraculously was working.
Appalling complacency and incompetence - but in our town they have a monopoly of the car parks, so what do they care? If only we COULD withdraw our custom ….”
“Unable to log into my Ringo account. Tells me to use the app. The app recognises my mobile but not my password. Tells me to reset my password but I cant because it doesnt recognise my password to log in. Uninstalled it, reinstalled it, no difference. Cant contact anybody, the phone number is discontinued, the on line chat goes unanswered.
Abysmal. Totally isolated from the outside world. Currently fighting two parking invoices because the phone number at the parking does not work either.”
“Every time I try to register my residency status with Ringgo it does not work. This happens every year, and always results in an extended email dialogue with Ringgo "support", who really don't seem interested in providing support at all. This time, when I tried to renew my residency on the website I got an error. The response from "support" was that I needed to re-apply for residency again. So I tried that, and got an error. Someone at Ringgo really needs to invest in testing the systems that it's poor unfortunate users have to tolerate. Life is too short for this.”
