“Absolutely shocking company!!
I paid for 1 hours parking in H&F and was issued a PCN 40 minutes in, when I checked my bank Ringgo hadn’t taken the payment (even though their automatic call confirmed they had) so I’m trying to get them to confirm the call as H&F council asked for a receipt....I’ve tried contacting Ringgo on the app, phone calls (number discontinued on their new 2024 site) the live chat doesn’t reply (timed out) and they don’t reply to emails.
This is NO service.
A company should not be able to operate in the UK if they are not contactable....where’s the consumer protection!!”
“Appalling set-up.
Can’t access my account for a residents parking permit.
Now have 2xtickets for parking at my house when IT’S THE RINGO WEBSITE THAT’S KNACKERED. FUMING.”
“Where to begin?
Every few weeks, the app breaks down and has to be reinstalled.
Constant requests for verification - for the sum of £1.40! - but the OTP then fails to arrive.
Today, to crown it all, the phone service, which provides an alternative to the app, was ‘closed’ - so with an imminent appointment, there was nothing to do but slog several hundred yards to the pay machine, which miraculously was working.
Appalling complacency and incompetence - but in our town they have a monopoly of the car parks, so what do they care? If only we COULD withdraw our custom ….”
“Unable to log into my Ringo account. Tells me to use the app. The app recognises my mobile but not my password. Tells me to reset my password but I cant because it doesnt recognise my password to log in. Uninstalled it, reinstalled it, no difference. Cant contact anybody, the phone number is discontinued, the on line chat goes unanswered.
Abysmal. Totally isolated from the outside world. Currently fighting two parking invoices because the phone number at the parking does not work either.”
“Every time I try to register my residency status with Ringgo it does not work. This happens every year, and always results in an extended email dialogue with Ringgo "support", who really don't seem interested in providing support at all. This time, when I tried to renew my residency on the website I got an error. The response from "support" was that I needed to re-apply for residency again. So I tried that, and got an error. Someone at Ringgo really needs to invest in testing the systems that it's poor unfortunate users have to tolerate. Life is too short for this.”
“Why is ringo charging more than what the tariff is? Why does the tariff shows £2.50 for 2 hours yet ringo app charges £3.10.
Disgusting 🤮
People should make sure to have change in the car and boycott Ringo.”
“I couldn't give this app no stars. You deserve no stars!!!!
I have had numerous fines although I have sat in my car for ages trying to logon to your app or call. When I get as far as paying, I cant. I try over and over and its the same every time.
Today I picked my son up from the hospital and yet again it happened!
You are thieves as you steel from people by having a useless app that doesn't work.
In my area I cannot go anywhere as everywhere you need to pay for parking even to go for a walk the car parks are paid! I cannot find a number to call to sort this out or complain so I'm writing it here.”
“Absolutely useless. repeated attempts and persistently rejected. Total waste of time and effort. Impossible to log in and then cannot register new details. The help site has many ‘tips’ dated end January ‘24. Should have closed whole app — better option”
“RIP off!!! Arrived in parking bay at 8.50. Only needed 1hour. If I paid cash which I didn’t have it was £2.20 for an hour. Because RingGo only does 9-10-11etc slots your forced to pay £4.60! £2.20 for the ten minutes until 9 and another £2.20 till 10. Then another 20p on top for god knows what? Carry cash is my advice!!”
“Rubbish service makes it almost impossible for people that ain't phone huggers to pay for a resident parking permit do they get a percentage of the parking fines issued to people like me that can't understand the crappy website you phone them only to talk to the most rubbish press 1 press 2 press any number you want and we will take you back to the beginning crappy service ever”
“I have been trying to book my residents parking permit in Brent. Brent council in their wisdom transferred their parking permit services to RingGo last year.
I have tried several times to apply for my permit. Payment kept failing. I contacted my bank to find out what the issue was and was told that the payment had been declined because RinGGo were not using the 3DS Secure payment processing system.
It is impossible to speak to anyone at RingGo as you can only call the automated service to book a parking session. Even their only enquiry system is not working. Have tried to send two messages today. Both appear to have failed.
Also, I found that I was being charged two different prices for the permit. I used their website, which was charging £239.20 and their mobile app, which was charging £113.20. Both were for a 12 month permit. I have no idea which one is correct.
Why is it so difficult to speak to a human being? Is it because they are being inundated with calls because of their poor service?”
“Registering my vehicle was impossible. I was asked to provide my vehicle registration which I did, and did again, and a third time, fourth, and fifth, but to no avail. I have an English accent, without a dialect, nor do
I have a speach impediment, oh, and my phone has no faults. However, RingGo is incapacle of differentiating an E from a D, nor a B from a D. After repeated failures i was advised that I was being transfered to a call agent. Three seconds later I was then advised that all agents are busy and therefore I should call at a later time. Given that I've been fortunate enough to find a parking space and I have an appointment in less than 10 minutes this information is about as useful as this lousy Tory government is at running Britain. So, RingGo is, for me, entirely useless.”
“Parking at Swindon Regent Circus.
While the app shows you the full set of prices, when you go to pay you are offered only 2 choices, 1 hour or 24 hours. If you want to go for a meal, you have to select 24 hours at £38.
Why should anyone have to pay £38 pounds to park in order to enjoy a meal out?
Just to be clear, my family managed to scrape together £1.80 in coins that allowed us to park for 6hours.
You guys are a disgrace and Swindon council are even worse for letting you operate.
Why is there so much corruption and greed in this country and why do we put up with it?”
“Bang goes the good old days when you used to pay by cash. The scamming robbing gits, there are people who pay their council taxes and they're getting ripped off. Shame on Ringgo and shame on the councils for allowing this to happen. Making it harder for everyone.”
“I received a parking fine for being in a Ringo car park in Milton Keynes for 14 minutes and every one of those 14 minutes was spent trying to pay. The text messages never arrived and I gave up trying to download the stupid App. Now wasting my time appealing the fine - first appeal was rejected and just reappealed again. Dreadful service.”
“Horrible , inefficient,poor service dreadful website..nothing works at all. Terrible council decision to move parking permits to such a awful company!!!”
“Absolutely thieves working along with local council. I have parked my car in Chalfont car park where states that you can stay up to five hours, no restrictions on the time. I parked for 3 hours and after noticed that there is train delays straight away tried to pay extra to extend time or to buy 1 hour extra. However, once I tried to pay for it to extend 1hour, poped out the not in frames "Sorry we are unable to park you as the no return rule in effect. Please refer to a local signage". I have proof that the local signage does not state that in the location of max 5 hours stay you not allowed to extend stay after 1 or 2 or 3 or 4 hours. I have tried to communicate with ringo customer service in The live chat and she said you supposed to extend at least 10 min before expiring. I tried to extend 2min before and same framed message as above mentioned appeard on the screen. I have recorded all conversation and would love to publish this company to social media and journalists about dirty ringo and government business that ruins our lives taking money that we need to put food on the table. Please don't stay in silence, let's tell the world of corruption surrounding us.
Neringa Urbonaite
Thanks”
