“Prices have been going up around $15 for a 15kg bag of dog food since I started purchasing from this mob in 2019. The increases are regular and of around similar amounts. In 2019 I purchased a 15kg bag of dog food for $96.00. Now that same bag of dog food costs me $190.00. Much more expensive than other places you can purchase on line. Complete and absolute rip off.”
“We have used Pet Circle for a few years for our3 cats food and other supplies. On 1 July I put in an order (that would normally arrive within 1-2 days, even weekends) and 6 days later I was still waiting, the app hadn't updated with the order status. When I contacted them via their crappy chat site, I was told they were 'upgrading' their warehouse and they weren't sure where my order was. They tried to blame the courier company ANC but when I drilled down, Pet Circle had no idea where it was. It is now 10 July and they tell me it will take another 5 days for delivery of $150 worth of food. In the meantime, I am having to buy retail and all their poor contact centre staff can do is keep apologising. All they needed to do is update loyal customers on what was happening. I am now looking for a new provider if anyone can suggest one and when I asked to cancel the order, that will also take 3-5 business days. They should be careful and learn a lesson from Booktopia who tried to grow too quickly and are now in liquidation”
“Pet circle products and food are good quality. My problem is with the delivery. The offer next day delivery but there is always an excuse why this can't be done. Get your act together pet circle and hire more couriers and warehouse staff. Since you are an online only for purchases, it makes getting your order very hard when you need it.
Calling for help is useless as the staff just repeat the same thing over and over again, like an automated response. It's very stressful dealing with them.”
“This company used to be great, now it is one of the worst I've dealt with. Their write up on products is inaccurate, their chat conversations...which I'm on at the moment has been 20 minutes and they've done nothing for me. They ask the same question more than once because they can't scroll back over the conversation. I was to get a refund due to this incorrect product description and they only sent through a part of that.
Their service used to be great when things like this happened, but this time when I received these incorrect products and had to return them I was told it first had to be investigated, then the vet will tell me if the product is still okay...I told them I believe the product label and not the vet. They then told me to post it back and on receiving it they'll give me a refund. All I wanted was their apology, an immediate credit for their mistake so I could put another order in for the correct food. I could understand if they didn't know me but I have spent $1000s in their online shop for years...not anymore, I've moved over to Swaggle who happen to be much cheaper.”
“I have had Pet Circle Auto Delivery for a while, during that time, they have stuffed up two deliveries, one to a neighbour who is behind a locked gate and if they had not let me know the box had arrived, I would never have known. The second, the box has been put at the end of a long shared driveway and not brought to the porch like everyone else does. This could easily have been stolen. The customer service is terrible, the first time I complained, did not even get a reply.”
“I used to be very happy with Pet Circle but just got annoyed as they have requested all the information about my pet, otherwise I could not purchase. I am clearly searching for other providers. The personal details of my pet are personal and in my opinion pet circle does not have the right to request it, independently of what they put in their privacy policy.”
“Items ordered on 28/3/25 with delivery on Monday 1/4/24. 10 days and daily emails later my items haven't arrived. Pet circle send long irrelevant emails about their dogs and ask how my dog is but dont send my order. My order has not arrived.”
“I ordered goods from Pet Circle- re. PAWS FOR LIFE BOLSTER MAT GREY MEDIUM SIZE for the Medium Cage.
But Pet Circle sent me a large size MAT, which I received on Thursday, 28 March 2024.
I sent an email to Pet Circle on Friday, 29 March 2024
Re. Wrong size MAT.
I am very disappointed that Pet Circle has not sent me the medium-sized PAWS FOR LIFE BOLSTER MAT GREY.
I sent a few emails to Pet Circle re. The wrong size MATT that I received & do not receive the correct Medium Size MATT up to date Friday 5 April 2024.
Is anyone at the PET CIRCLE can rectify the problems & send me a medium-sized MATT as soon as possible.
Also, please pick up the TWO WRONG SIZE MATT BACK TO PET CIRCLE.
Please reply before 10 April 2024.
If you do not have medium size MATT, please refund the money to me - ok?
Please reply soon
Regards
Alice Choi, FRCNA
Retired Nurse”
“I’m reading these reviews realising l got done by a bunch of scammers for anyone reading this be aware and do not go near them they are in every possible way deliberately deceiving their customers the very people they are supposed to have respect for because it is us who provide them with wages salaries profit and revenue l find it the lowest act on earth to treat clientele like this they are appalling to deal with!”
“Extremely poor customer service. I updated my address as i had moved. I placed an order for over $200 as I have done many times in the past. They delivered it a week ago to my old address. Unfortunately you can’t ring them so each day I have received an email from someone who has not read the email trail, including the management team. They are blaming me for not updating my account and a week later my problem has not been resolved.”
“Stated that I had ended up with two accounts and I needed to cancel an auto delivery on one of them...nice email back stating oh no you only have one account...took money ......sent order....have worked it out myself and cancelled bloody everything....JAMMIT UP YOUR CRAMMIT...Goodbye pet circle!!!!!”
“Customer service is poor, delivery is terrible since moving to Australia Post. Refuse to acknowledge customers consumer rights. Just take your money and don't deliver items. Avoid company, spend a few dollars extra for better service and to actually receive items”
“Straight up stole money out of my account; charged me for a product I never purchased. They justify this with their "auto delivery" which is sneakily inserted into your purchases. Refuse to reimburse as well.”
“Pet Circle does not abide by Australian Consumer Affairs
The Surefeed Microchip Bowl has a 3 year warranty but they say it is olnly 12 months and they palm you off the the distributor. The bowl is not operational
According to Consumer Affairs the customer is not to deal with the distributor they are to deal with the company they made the purchase from. Petcircle do not want to help.
Think again before shopping with Petcircle”
