“Won’t ever be purchasing from popcultcha again pops arrived damaged and they said yiur ourchasing the pop inside the box and unless the box was ripped apart or melted then nothing would be done about it. Not sure what postage service they would expect to be handling a pop in such a manner that it would be melted. Ridiculous customer service.”
“Would give zero stars if it was an option. Ordered a pre-order at the beginning of the year which had an ETA of March. It's now a full 6 months past that ETA and no update of where this is despite them currently selling a SECOND preorder of the same item. Contacted them in May, first email was ignored, second email took 4 weeks to get a reply. They sent an automated response which basically said they couldn't keep to their ETA dates and had no idea when they could fulfill orders. The fact they're selling a second batch when they admit to not having a clue when they'll be able to even fulfill the first batch is beyond bad business practice. Pretty sure that would almost border on theft....would not recommend and am surprised they can stay in business if they treat all customers and all orders this way.”
“Placed many orders with them and always been brilliant. You get a fully tracked parcel in really strong boxes. Customer service replies can take a while but they have always responded when I have mailed them.”
“Be careful ordering anything from this site. 2 of my exclusive convention pops arrived with damaged boxes with a rip and hole at the bottom of one of them and their customer service team were damn rude and sarcastic. Recommend mooreys_collectables08 on ebay or ozziecollectables more safer”
“Incredibly slow shipping, customer service refuses to answer questions, yet work hard to give you the runaround. After days of asking about the slowness to ship items that were in stock, they finally shipped the package once I requested a refund.”
“I ordered several funko pops rare MCR and they arrived in great condition and relately quickly considering covid and they are the other side of the world.
The Floating Vanya I ordered did have a slightly damaged box and they replied quickly and gave me a credit which I used.
I have been happy with them and I found their customer service very helpful.”
“I ordered several funko pops rare MCR and they arrived in great condition and relately quickly considering covid and they are the other side of the world.
The Floating Vanya I ordered did have a slightly damaged box and they replied quickly and gave me a credit which I used.
I have been happy with them and I found their customer service very helpful.”
“2 months after ordering the package, it was nowhere to be seen. I emailed them looking for it. I got an automatic email about the package getting shipped a day later. Tried to getting in touch with them...no answer. The package showed up 6 days after I've sent the email”
“Exactly the same feedback as previous comments. My parcel was damaged during trafic, I sent them a message with pictures, no answer, 4 weeks later I sent a message on Facebook (some people told me they answer quicker there) but the message was never readed. I sent another email and still no news. They only send the automatic messages saying that they are busy and will come back to you but this never happens. It’s actually frustrating to see how "busy" they are doing videos on they Facebook Chanel but are not able to answer customers. One thing is sure I won’t order anymore from their website. Sad to see that it’s all about getting money but for me it’s the costumer satisfaction the most important.”
“very very bad. some things never arrive and many things are completely broken. there is no functioning customer service. there was a problem last year and i was allowed to wait over 2 months for an answer. not recommendable!”
“I received a flawed product (funko pop) from them recently, after more than a month of waiting, and sent them an email with pictures, asking for a solution or something, and there is no response. As others have said, this company is BS and have no customer satisfaction guarantee. They never get back to people, no matter how urgent your concern is. I don't even live in Australia, yet I took the risk of ordering from another country far from me, and they send something flawed and don't even respond to the concern; I messaged them on both twitter and through email. AVOID IT!”
“As many here said, the customer service is garbage and a woman from the popcultcha store when I called was unbelievably RUDE and did not even have the capacity to explain the return policy properly. Then she proceeded to snicker several times when I asked for more clarification as I am an international customer. How dare you laugh and snicker at a customer because of YOUR lack of ability? Disgusting. No other worker was clear about the return policy either, it was so strange how much confusing they were making it as possible. I have not even received my order yet for over a month, and am now worried about getting damaged products like other reviewers here. I wish I got that snickering bi*ch's name so I could let others know. Also, site kept malfunctioning when over 3 items were added to cart. So what if they "have" what you need? With this level of disgusting service, no one would wanna bother. Plenty of competitors who deserve your business and money. Don't shop from popcultcha lest you want your own loss.”
“I made an order for a talking sonic in October took 3 to 4 attempts to get hold of them.finally answered because I put a post on fb. I was told because of covid I'd get my order late January 2021. It's now February an still don't have my order”
