“Fraudulent Company?
I booked three nights at the Chatrium Hotel in Bangkok earlier in the year. On 6 September I received confirmation from Rehlat that the booking was confirmed. So at this stage I was happy and everything to do with the booking was going smoothly.
I’m a keen traveller and typically travel for two months every year. I have booked numerous hotels in the past though various companies and have almost always been happy with the service I have been provided.
Rehlat has proved to be an immense disappointment. On 2 October Anju from Rehlat emailed me to say “Unfortunately, your booking has been cancelled at our backend due to some technical issue”. I was informed I would receive a full refund.
Over the last 8 weeks I have tried to obtain the refund without success. Every time I email there is an excuse as to why they can’t pay at the moment (payment processing issues) or they say they have escalated my concerns and will update me as soon as possible. Nothing happens.
Refunding the money would be an easy step for any company so the lack of refund is concerning.
In my country, and probably many in the world, would consider this to be a fraudulent transaction. Taking money without any intension of providing the agreed service. Even in early October Rehlat could have booked the hotel even if there had been an internal problem. The money would then have been used for the agreed purpose. So I believe it can be shown that there was a lack of intension. This lack of intension is reinforced by the money not having been refunded.
At this stage I am taking action through the credit card company and will probably also raise the issue with our local embassy.
Hopefully applying some pressure will resolve this issue.”
“reference number: rco2370427)
I am requesting a refund as promised by company and have been waiting since august 9, 2023 for the refund but still have not received. I have contacted them multiple times and they have promised escalation to finance departemt and will update asap. There is no process till now. I have multiple correspondence from them saying they will complete refund.”
“Booking ID : 2418919
Booking ID: 2497756
Booked and paid in full and when I went to hotel , there was no booking and had to spend night in the car , these people just take the money and don’t make any effort to book .
It’s more than one month and I am calling and writing to them on daily basis but all I am. Getting in return are false promises and cleverly worded email .
Stay away from Rehlat even if they offer you for free ,
Incompetent, rude , non professional and humiliating staff”
“DO NOT BOOK WITH THE
The booking was not final even after payment as they requested more money.
I cancelled the booking as I didnt want to pay more than what the website showed. Many months later, no refund.
I contacted them 10 times and still no refund. They said I cannot complain as they dont have a complaints procedure.
DO NOT BOOK WITH THEM. You will lose your money like I did.”
“They're definitely a scam! Fake emails, rude customer service, and overall bad experience. Do not book through them. If anyone has went through this as well report them to www.ftc.gov just like I am about to do!”
“Very, very, very disappointing experience with Rehlat! Beware – this company feels like a complete scam. I booked a hotel through them and faced immense challenges from the get-go. Upon reaching the hotel, I was left stranded, forcing me to send 5 emails and make 8 desperate calls to their customer service - all of which were met with generic, unhelpful responses or, worse, silence.
I was left waiting at the hotel for an excruciating 5 hours. Left with no choice, I had to make a direct booking with the hotel just to secure a stay for the night. The pinnacle of their incompetence was a message the next day afternoon – after my stay date – casually mentioning that my booking was cancelled.
Now, a month after this fiasco, not only have they failed to process the promised refund, but they've also gone radio silent, with zero updates through email or phone. This isn't just bad customer service; it's a complete disregard for their clients. Anyone considering their services, please think twice. The stress, financial loss, and utter lack of responsibility from Rehlat’s side have been staggering”
“They offer a refund policy, but they never give you the money back. I have booked a hotel via Rehlat in August 2023 and now we have middle of October 2023 and I am still waiting to get my refund back after canceling my booking. Their customer support is very bad and they keep sending the same generic emails, with no success or progress, so avoid booking with them, as they are zero reliable!”
“I hope that I could give 0-STAR. I had the absolute worst experience with Rehlat! Over a year ago, I booked a hotel online for Italy through their website. It was written on their page that, I could pay at the hotel, but guess what? They collected the entire payment during finalising the online booking!
But here's the kicker: they canceled my entire booking in the dead of night, just hours before I was supposed to check in. My hotel reservation was a significant part of my tour cost, and they completely ruined my trip.
I've been chasing them for a refund ever since, but all they do is respond to my emails with excuses. They keep saying my case is a "priority," but it's been over a year of their ridiculous delay tactics.
I did some research online, and it's abundantly clear that Rehlat is nothing but a professional scam operation. They've been pulling these tricks on countless others too. Stay away from them at all costs!”
“Booked a ticket from this website on 22th June 2023, but the ticket was and the booking was cancelled because off spelling mistakes. was supposed to receive a refund for the amount of 1078AED which was already debited from my credit card.
The email which they sent after cancellation mentioned that payment will be refunded within 15-20 WORKING DAYS (which feel is unreasonably long time required to return someone's hard earned money). However, this period is already over, in fact it has been a month now & have still not received the refund.
I have contacted them more than 25 times by phone and their only answer "please wait.asap", "our financials will contact you within 24 hours" but nothing happen at all!”
“LADRI DEL WEB!!!!!!!!
Devo associarmi alle tante recensioni Negative e POSSO AFFERMARE SENZA OGNI OMBRA DI DUBBIO CHE SONO DEI TRUFFRATORI AUTORIZZATI (Da non si sa chi) AD INGANNARE I CLIENTI.
Ladri che operano sistematicamente sulle piattaforme mondiali prendono le prenotazioni e, in caso di cancellazione nei termini consentiti non rimborsano trattenendo illegalmente i versamenti.
Ho prenotato un hotel per 72,42 Euro e immediatamente cancellato, ho richiesto il rimborso 8 VOLTE con e mail e per 8VOLTE si sono scusati dicendo che avrebbero effettuato il rimborso.
LADRI, LADRI, LADRI!”
“I made an error on my booking flight and they told me they would give me a refund. It's been 2 months and I still haven't received it. DONT BUY FROM THEM.”
“I have been using Rehlat from last few years and have always found them to be the best when it comes to best customer services and the cheapest hotel rates.
They are a team of highly professionals and always ready to help and listens our concerns carefully and helps almost immediately.
Today I dealt with someone called Anji who was very helpful in resolving my queries.
Keep up the good work.
Thank you.
Jiten”
“Waiting for a refound more than 2 month now! Id 2054965
After booking flight tickets using Rehlat, after payment ticket not confirmed and they asked to pay double the amount which is highter than in actual airline charge, so i cancelled and asked them in written to refund in the same card. Booking was done with free cancelation.
I have contacted them prior to the cancelation and they have confirmed the money will be refounded in 20 business days. It has been more than 2 months since and no refound was issued. I have contacted them more than 15 times by phone and their only answer "please wait.asap", "our financials will contact you within 24 hours" but nothing happen at all!
I hope Dubai police is only the way to return the money. Rehlat doesnt respect the customers at all!
Absolute disgrace!”
“Thank you srivana for your support. Many times i called the customer service but my issue not resolved. Until I message in instagram after 2 days my issue got resolved.”
“Hi there,
I am satisfied due to the good support I got from SRAVANI who was committed to resolve an issue related to one of my recent bookings.
Really appreciated SRAVANI and many thanks.”
