Name: Yell.com
Rating: 1.22

“Cancelled Yell Services down before the contract even began. The cancellation was confirmed weeks ago and I cancelled the direct debit through my bank weeks ago. This morning an unauthorised payment was taken out of my account from Yell. When I contact them about this, the accounts team tell me that there is a back log of cancellations and they didn't get to mine on time and now I must wait a week to be refunded! What's funny is there's clearly no back log in re-instating the direct debit which they did a few days ago?! Absolutely outraged!!”

Helpful Report

Posted 5 years ago

“Never use yell Services !!!!!! Missold package! On 18/09/2018 we had agent from yell.com promising to me to boost my business rubbish clearance 100%,i signed 12 month contract which include website & reputation manager £392.40 and 23 listing categories from yell.com monthly 233.43. They done website New Leaf grounds maintenance and was no categories seen.After me cancelling DD i had yell.com back on a phone and their agent coming to see me at my property, aftertheir agent 6th visit he told me will be everything sort it out i made payment £794.54.Is all had to be done in 48 hours.After few days i checked it website still saying grounds maintenance, few categories don't come up.14th of January i had on a phone agent saying she will sort it ,made one more payment £233.43,she told me all be changed in 48 hours again.when i checked it everything still same.And i been told i should contact myself google if i want to correct website. So far they had from me £1027.97 ,i didnt had not even 1 phone call from customers, website still got main name Grounds Maintenance( i told them i do rubbish clearance from day1),categories from yell.com: garden waste removal in South East London ,rubbish clearance Sidcup,rubbish clearance Chislehurst not listed.Yell.com now threatening me with debt collcetors and court and they saying they wont cancel contract.I have phone calls recorded where i been told they will sort it out in 48 hours , and i have email saved where actions should be taken by yell.com to fix it.My experience they just promise and keep you on a phone and computer for hours untill get payment, and nothing being done, so far i wasted money ,time and being stressed because yell.com!!!!!”

Helpful Report

Posted 5 years ago

“Poor service from Yell regarding reviews. They’ve created a platform whereby third parties can at will destroy a business with false reviews. Yell’s policy is to write a response, they’ve created a platform that only they can Police. It’s self serving at its best.”

Helpful Report

Posted 5 years ago

“Had to tell Bethany to slow down half way through the call as the customer wasnt keeing up. He found it a little confusing. Other than that all good thanks :-)”

Helpful Report

Posted 5 years ago

“I made an initial enquiry for their 'free' business advertising but after getting a call from their agent Donna Scott, I was conned in to a 12 month contract. Donna was very pleasant on the phone and I was promised the world including a website and lots of business for just a small fee per month. I was not told that I was signing up to a contract so believing that I could change my my mind and cancel or even try it for a couple of months, I gave this woman my card details to pay for some good advertising, which she said would be much better than the free advertising and also my own website ect. Anyway, after two days when realising we would be moving away sooner than i had expected, I called to ask them to cancel whatever we had discussed as I was now moving away so wouldn't be working in this area. I was told that it was impossible as I was now in a contract. This was in October 2018 and since I've had lots of emails and phone conversations with various figures in management who all tell me that as a business customer I have no rights to cancel early and if I do I will have to pay. Fair enough! The fact that I contacted them withing two days of speaking to the sweet talking con woman obviously has no value so I decided to just let the ad run until the end and then would leave after the twelve months. I also wrote a letter to cancel anf made sure it was sent recorded and got to then within the 14 cooking off period which most decent companies allow. The reason why I'm writing this review is to let everyone know that since October, even though I have been paying £36 per month, I still have NO WEBSITE and Iv not had a single call for business. Not one call!!! So I'm now out of pocket as any little business I do get from another small advert that I have placed elsewhere has to pay for this rip off service that I'm having to pay for. I had a lot of respect for Yell as a company as they have been around a long time but I really wish I had read all the bad reviews before being ripped off by this EVIL company! The bad reviews are real so please read them and believe them and stay away from Yell. Keep your cards details away from these evil people as once they have them, you are doomed!”

Helpful Report

Posted 5 years ago

“Terrible service and a complete rip off! They don’t tell you when you take the services up they they charge 40% MANAGEMENT FEES. None of the figures match up and there was no management what so ever! Avoid having a contract as you can’t get out of it!”

Helpful Report

Posted 5 years ago

“Never advertise with yell they are very hard selling and miss sold us advertising.”

Helpful Report

Posted 5 years ago

“Shocking. We took out an advertising plan for 12 months and have seen zero return. All we have had is phone calls from people who have found us on yell and want to sell to us. We have also have email enquiries which are all spam. When it comes to cancelling, I rang up and was in a queue for 40 minutes. Tried the line for the sales team instead and was put through instantly (shock). Now after confirming that I want the plan cancelled now my 12 months is up, I have to wait for a call back from another team member to get this to happen. Amazing how Yell can get you to sign up so quickly but when it comes to cancelling, they make it as hard as possible. Disgusting. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“worst business and services avoid you can do better than this company don't threaten me if you haven't checked already spoke about my issues with your wack company misselling and lying for me to sign a contract you are lucky I'm not getting my solicitor involved to sue for lying a misselling products I never got any of my products as promised and carry on threatening and I can get you done on the equality act as I have special needs and got lied to and pressured into signing a contract with no cancelling indeed its called a trap and I have looked at the reviews on google very bad all the same as mine there is already an investigation in your company. becuase I complaimed I do not have a website active and I do not use any of your services but yet you are threatning me for somethin that has been mis sold to me and lied to where is my 500 pound worth of ad revensue where is my 500 listings where is my prefeshonal video and website no calls all of it is wack and nowhere to be seen half of your revews are from employers in the company the ones that are one star are the truth and now I feel the same way they feel gutted thAT YOU TARGET NEW COMPANYS WITH NO REVENUE AND YOUNG BUSINESS OWNERS LEADING THEM INTO TRAPS AND LYING TO THEM AND MIS SELLING PRODUCTS IVE HAD NO CALLLS AT ALLBUT 150 VIEWS DONT MAKE SENSE AT ALL SEND ME A TREATNING EMAILAGAIN AND YOUR DEALING WIHT MY FATHER WHO IS A SOLICITER AND KNOWS WHAT YOU DONE IS WRONG AND BAD BUSINESS the worst buinsees and service i come across they dont even know how to make a proper video and website and want me topay 300 for a website that I can do and 150 a month that I can do your comapny has a billion in assets what will happen if I sue you I have proof of everything and recordings of me being lied to and drawn in or I come to visit your office and show how a real business in ran in a profeshonal manner and you can pay me lol never ever do business with this company and never trust the sales advisor and the staff and the unprofessional wack services stick to yellow thick books”

Helpful Report

Posted 5 years ago

“i have been using yellow pages, now yell.com for many many years. Years ago, it worked for many businesses. Not any more. Their prices are too high, not good value for many at all. I will not be advertising again with yell.com. People do not look at yell.com as much as they claim. You do not get enough customers. At times, i think it is a waste of money. And, yell.com regards you as an other direct debit. I am saying this with an experience of over 10 years.”

Helpful Report

Posted 5 years ago

“Yell sale you a package of advertising only contact you when they want money don’t help you with showing your ads Not happy with the service Tried to cancel but I still want the full year’s payment”

Helpful Report

Posted 5 years ago

“My name is Tutuola Akisanya. I spoke to someone called Darren on the first day he called me. He was a good salesman and sold the package to me. Due to my excitement i e-signed contract. I was then transferred to the engineer called Jack Swift who asked me a few details about what i want on the website. Next day, my bother called me and i explained everything to him about the website. He told me off and told me to cancel the contract with yell, as he builds websites. I truly forgot all about my brother. Next day i called yell.com to cancel my order. Darren was not in the office, so i spoke to someone called Jon Martinez who also confirmed that i was within my 14 day cooling period. He sent me a cancellation email which he also sent to Darren. Next day Darren called me, shouted at me and tried to bully me to stay.After that i have been undated with calls from yell.com the i signed a contract and there is no cooling off period. I was told there was a 14 day cooling period, and i was within my time. The manager who called me and said i have to pay 80% of the 12 month contract which is roughly £800 for something i do not want. I DO NOT UNDERSTAND WHAT IS GOING ON. SHOULD I SEEK LEGAL ADVICE. HELP!!!!!!!!!! CALL 07825580871”

Helpful Report

Posted 5 years ago

“If i could leave a 0 i would, and how convenient that all the 5 star reviews are short and sweet, not actually detailing any positive contributions that Yell have made. This company are a complete fraud, reeling people and businesses in to con them out of money. They do a great sales pitch mind you, hence why small, new businesses like mine commit to their so called expert advertising. Paying a monthly sum over a 12 month contract that you can't get out of. The Reputation manager stats are obviously made up, my impressions and clicks were great...a week after i set it up, funny how i have had none in the last two months however. Everything they say they help with, they don't, i have done everything, from creating my profile, my ads, transferring information, chasing them! I could continue into the subject on how they have wasted my time (literally by not calling me and costing me half a days wages) to not replying to emails or complaints, but it wont get me or anyone else anywhere. Please, if there are any businesses looking to advertise via Yell i will leave you with two facts... 1. They do not provide what they sell. 2. No one uses Yell, and you will not receive accurate data on how many people have used, clicked on your profile. Do not fall for the scam like i, and so many others have fallen for, use the money you would waste on them through advertising through Google Ads.”

Helpful Report

Posted 5 years ago

“I've had a Yell account, both website and connect product for just over a year now. The first few months were shocking, it did not help as I am no technological genius. Due to my somewhat bespoke business, they had never set up such a web site before and had no idea. Eventually I submitted several files and had to ask that they transfer the files to pages of my web site, verbatim. Even parts of this they got wrong, yes, just copying and pasting they got wrong. I did wonder at the time whether it was because I am a small sole trading business that they may not afford me the same time as others. I complained and was given the website free of charge for three months. It took a full 3-4 months for my site to start being noticed. My next problem was with the connect product, they were not linking my social media accounts. I complained and was due a call back. Three times I called before someone eventually rang back and fixed the problem in a few moments. I complained again and was given a further discount. I have now taught myself how to edit my site, connect product etc. However, for the price I was paying, I was going to cancel both products as my year term was up. They have now sorted me a far better deal, upgrades on my products and a huge discount which not makes the products affordable to my size business. Essentially that is my big point. My work is part-time, I don't have a huge turn over, and I do need to advertise, so perhaps the pricing should be more in line with the style and type of business. After a year of ups and downs, I'm hoping that this next year (for which I am on a rolling contract) will flow much easier - it'll certainly be easier on my pocket”

Helpful Report

Posted 5 years ago

“Beware: Yell.com charges 40% of your Google Adwords budget for management fees. You don't find this out until you've signed the contract. The sales manager asked me how much I was willing to spend on Adwords every month, I gave him a modest amount of £300 but what he didn't tell me was that after 20% VAT was added, 40% was going toward admin. For a £360 monthly cost to me, only £180 was going toward my pay per click campaign. Thanks to their e-contract system I didn't have the chance to read the T&C's above the box where I was to sign. With his laptop on his lap, it was a bit awkward to read everything before scribbling my name in the box. There were no T&C’s on this A4 paged contract anyway, the relevant T&C’s that I SHOULD’VE seen were stipulated on a public Yell.com web page for everyone to see, yet it was never referred to during our meeting with the sales person. I couldn’t understand why I was paying so much for so few clicks, and when I eventually found out, it was too late to cancel because companies don't have a 14-day money back guarantee. Another thing about the skills at Yell.com: I told them to be specific to my area (7 mile radius maximum) and to use certain keywords that are specific to my service. They went wild with my budget and advertised nationwide AND they used ridiculous keywords that were totally irrelevant to my service offering. I asked them to edit the advertising campaign so many times and in the six months I was forced to pay them, they only managed to edit my listings 3 times. After so many reasons for me to leave, I stopped paying them but they threatened to black-list my company. I phoned lawyers to discuss this and all they said is that I don't have any rights. I signed the contract for 6 months and no matter how Yell advertises my campaigns, I cannot pull out of the contract. There are so many suckers out there like me, and I’m grateful that it was only a 6 month contract and at most £360 per month. I feel so sorry for those who took out larger contracts. Last year when I first posted this review Yell.com was crawling with negative feedback from their customers, yet this year they’re up to 70% positive rates. Something is very suspicious. Where have all those negative google reviews gone?”

Helpful Report

Posted 5 years ago

“I got cold called from yell a year ago...they ended up sending someone out to see me about my advertising...worst thing I have ever done... is take that meeting. Ended up getting bullied...yes bullied into taking one of their websites by the guy that came out. I then tried to cancel the next day only to be told I can’t as it’s a business contract not at customer contract. Then the sales guy said I’ll come out and have a chat with you about it and see if there is something they can do to make things better. I thought Great! He gave me some free bits (none of which help me out at all in the end) and said to get this website really working you need to have banner adds. So again bullied me into signing up for this saying “if I didn’t the website would be as waste of money and no one would find it or visit it” A little while on the website i didn’t want is up and running and the banner adds are live... 1 month later apple update releasing an update to block those annoying banner adds. Phone yell up to discuss my options and there is only one...I’m locked in to 12 months contract...yay...for a product that now doesn’t work on apple products. To top it all off my yell.com account had an issue that no one could sort out until 2 weeks ago. So for the past year I have been unable to add photos add reviews or anything despite several people telling me they will sort it out. Anyway after a year and loads and loads of money I have been trying to cancel both the website and banner adds for over a month now. I must be over 20+ phone calls. My account manager Christopher Edwards was useless and didn’t get back to me. I have the been speaking to his manager Matthew Clark and he is useless to and failed to get back to me. I have the tried contacting the complaints department and no one seems to know there number, or they give you a number that on one answers and they don’t seem to have an email address either. Convenient I thought. I still live in hope that one day I will receive a cancel confirmation in my inbox and someone will just call me back!”

Helpful Report

Posted 5 years ago

“Miss sold a package as it was only afterwards when I was told I would need to pay extra for what I really wanted. I made a complaint and they said they will listen to the recording and get back to me. Must be waiting over 8 weeks. My social media links keep falling off my reputation manager. The last time this happened it took over 4 weeks to get a call back. My Google ranking has not improved. Visits to my website have not improved. Its been around 5 months now with no positive effect of my business. A total waste of money!!!”

Helpful Report

Posted 5 years ago

“DO NOT TRUST THIS COMPANY!!! They contacted me in November 2018 and lied that my business will be page one plus my business will be listed on Twiter, FB, Instagram etc. They were supposed to call to teach us how to activate the listing +listing the keywords unfortunately never received a phone call. I had a phone call after I cancelled my DD and told the lady exactly what have written + I said that I will not mind to carry on with the contract if you fulfil with your commitment. I never had anymore call except a few emails and this is one of that a few on 13th December 2018, unfortunately, no one contacted me until a few days asking me for payment. Account Number: 16578939 Ticket Reference: 1465819 Dear Ms Chatterjee, I am sorry to learn that you wish to cancel your Yell advertising, your request has now been forwarded to the relevant team and they will be in contact with you within 24 to 48 working hours. Today, 21st January 2019 I have received a letter from a debt recovery service and I have tried to call on their telephone at least 10 times and engaged and no email number either. I am not worried because I have litigation knowledge to handle my case. So, Yell be ready for the legal challenge and I will also contact Financial Ombudsman.”

Helpful Report

Posted 5 years ago

“I got cold called from yell a year ago...they ended up sending someone out to see me about my advertising...worst thing I have ever done... is take that meeting. Ended up getting bullied...yes bullied into taking one of their websites by the guy that came out. I then tried to cancel the next day only to be told I can’t as it’s a business contract not at customer contract. Then the sales guy said I’ll come out and have a chat with you about it and see if there is something they can do to make things better. I thought Great! He gave me some free bits (none of which help me out at all in the end) and said to get this website really working you need to have banner adds. So again bullied me into signing up for this saying “if I didn’t the website would be as waste of money and no one would find it or visit it” A little while on the website i didn’t want is up and running and the banner adds are live... 1 month later apple update releasing an update to block those annoying banner adds. Phone yell up to discuss my options and there is only one...I’m locked in to 12 months contract...yay...for a product that now doesn’t work on apple products. To top it all off my yell.com account had an issue that no one could sort out until 2 weeks ago. So for the past year I have been unable to add photos add reviews or anything despite several people telling me they will sort it out. Anyway after a year and loads and loads of money I have been trying to cancel both the website and banner adds for over a month now. I must be over 20+ phone calls. My account manager Christopher Edwards was useless and didn’t get back to me. I have the been speaking to his manager Matthew Clark and he is useless to and failed to get back to me. I have the tried contacting the complaints department and no one seems to know there number, or they give you a number that on one answers and they don’t seem to have an email address either. Convenient I thought. I still live in hope that one day I will receive a cancel confirmation in my inbox and someone will just call me back!”

Helpful Report

Posted 5 years ago

“Have to date wasted a fortune and had not one piece of business as a result of investing. Was promised the earth moon and stars by salesperson & assured that as a non technical person I would not have to worry about anything. This was completely wrong. Never able to speak to customer representative, Changes to website not done & 0 return on investment. A real rip off-please don't be taken in by a smooth talking sales person”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Yell.com Reviews