Name: Yell.com
Rating: 1.22

“Yell is completely disaster! We’ve been working with them for a year and for this short period of time they change our account manager 2-3 times and at the end the results were the same. They are a company that make you believe that they can advertise your business, but this is a massive lie. We let them advertise two of our businesses and we were call them every single day to remind them what they need to do. If you are thinking to sign an agreement for PPC complain with them, you are just wasting your time. They cannot run something like that because all of them don’t have a single knowledge of something big like that. For less than a year we spend hundreds of pounds in Yell for nothing. We even trust them to create one of our websites which wasn’t working at all, so we need to find another company to create it again which cost us more money. Our first manage was Emmy which wasn’t even picking us the phone. Even after they are seeing that the website is not working and realising that this is their fault, they ask us to pay everything for it. It is ridicules how rude they are as well; Sat Linder were our last account manager who dare to call us only for money and he even though that he can rise his voice when he was talking with the owner of our business. If this is the way they think that they have to treat their customers means that they are nothing but a shitty company. They don’t care about your business and they will never care because the only thing that they are looking at is how much you will pay them even then they are not doing anything at all. When we ask them to give us an offer us to be on their website for free even if we are not on first page, they told us that they cannot do such a thing like that. I am sorry but spending our time on idiots as them was the most stupid thing that we deal with. Because they don’t know how to work, and they are really unprofessional when it comes to look after your business.”

Helpful Report

Posted 5 years ago

“Customer number: 17527551 What a ridiculous contract DO NOT USE YELL FOR BUSINESS SOCIAL MEDIA CAMPAIGNS What a ridiculous contract, and I'm kicking myself for entering into it. I will be telling everyone who will listen my experiences, and of course leaving some online reviews. Sod my embarrassment for being duped but if it stops one other business owner falling into their trap then so be it. - They keep referring to me as MR Holroyd, not MRS, I asked for this to be changed on our first meeting..... in July! - I was sold an awareness campaign, but should have been sold lead generation. I was told by my "expert" account sales that it was okay, that I would get leads from an awareness campaign. I am hardly even getting clicks let alone leads! - I was told the advert would be up and live in 7 days it was more like 3 weeks - I was told I would have ongoing support, but I have to go to extreme lengths to get contact from anyone - I was told they're a Facebook accredited Partner - yet your campaign, that your "experts" are running on my behalf is delivering next to NOTHING! - Oh and the advert created by your "expert" Facebook team, was terrible, it didn't "get" my business and I re-worded. They have no alternative strategies to offer, they're not telling me how things could be improved. I'm not a dummy, I'm a marketer by training and I should have had more confidence in myself. More fool me.”

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Posted 5 years ago

“total nightmare do not go near these conmen jokers cost me a fortune I stress to all their future victims stay away”

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Posted 5 years ago

“Avoid at all costs!!”

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Posted 5 years ago

“I have been given a lot of empty promises regarding what yell will do to improve the situation where um tied into throwing good money after bad, I have the misfortune of having Ryan Oneil as my customer service manager, when I am emailed with a phone appointment by yell he does not phone, does nor get back to me by phone or email when I message, today I have had double the agreed amount of monthly charge taken from my account, there are easier ways to destroy my business than using yell. I”

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Posted 5 years ago

“Instead of saying you have been conned it should say you have been yelled they are not SEO they are sales reps who outsource your money to Pakistan who then do damage to your website per Google best practices, they will constantly give you the techy run around like we will get our manager to look yes we can see where you are going wrong we will tell you if you sign another 18 months contract BS, THIEFS WHO SHOULD BE CLOSED DOWN BEFORE ANY MORE VICTIMS”

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Posted 5 years ago

“Avoid them at any cost. We are a painting and de orating company and we are number 1 for Derby on Yell.com. We pay £415/month for this. Now we paid 8 months so just over £3000. We get from then only 1 client witch paid us including materials £320. We have a call counter and from may to august have only 9 calls from yell witch 4 are under 30sec. I ask all my client where find us and just 5 told me from yell but lime i said only one go with the job. I had 4 calls from people who said call us from yell but they just want to offer us broadband or insurance, they was not clients. Wastw of money. We contacted out solicitor and will go to court because they do just to take your money and dont give nothing in return”

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Posted 5 years ago

“Almost no business came from ad at all, then when it comes to renew contract with them, we didn't wish to do so then got messed about a lot..”

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Posted 5 years ago

“BEWARE! - If I could give minus stars - I would! We are a small hair transplant clinic and were receiving about 3 to 6 leads for a free consultation per day from Social Media advertising, wwith a spend of around £10 per day £350 per month), from which 70-80% booked a transplant. A salesman contacted us and said that Yell.com would take us to the next level and warned that we will be 'swamped with leads' and to be sure that we could cope. We signed a contract and then as soon as they took our campaign over, EVERYTHING STOPPED! Then, they tooke a large payment from our bank account a month before any payment was due. without consulting us or getting our permission. Also, even though we are not VAT registered, they charged us an extra 20% VAT on out monthly spend. I arranged a meeting to discuss why ALL leads had dried up and our account manager could not make it, so they sent someone else. During the meeting she realised that they had changed our demographic form 'Men' to 'Women' and a number of other huge errors. They then said that they had fixed it and again Nothing! In 4 months, during which time we would have previously expected to receive around 600 enquiries from our previous campaign, WE RECEIVED ONLY 2 ENQUIRIES IN TOTAL! Both subsequently cancelled. Every time I called, they kept telling me how well the figures were looking, but we were not getting any leads. We then found more errors in the campaign and as our account manager had still not replied to our numerous emails and calls, we cancelled the contract. They did not reply again and when we finally heard from them, it was to threaten legal action. They are a sham and I don't believe that they ever spent any of our money and just kept it. They have caused serious damage to our business and should be AVOIDED AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“A yell salesman called me out of the blue. He sounded genuine and persuaded me to sign up for the reputation manager. Even though I said I would rather think about it, he assured me that the team would help me out with my advertising, and that it would be very straightforward etc. So I signed up, having discussed the monthly costs to try it out for a couple of months. Over a month later, after I realised that the advertising wasn't working, I phoned to try and cancel the product. Only then was I informed that I had been signed up to 12 MONTH MINIMUM CONTRACT, and that I would have to pay 80% of the remaining fee if I wanted to leave. Of course, these very important details were never discussed over the phone, nor was I sent any Ts&Cs before signing up, so there was no way I could have known. Since I was mis-sold the contract, I was told by some yell employees that my case would be investigated and the calls listened to. They also said that they would send me the calls as evidence. Fast forward another month and I was contacted by yell employees saying that I wasn't mis-sold, demanding that I pay the fee without any explanation or evidence to support it. Also, the man who scammed me in the first place is not answering my calls or emails which is suspicious. To make matters worse, yell are now trying to threaten me with legal action and debt collection. Yell is simply a disgraceful organisation- chaotic and dishonest. They will only communicate properly when trying to take your money. It seems like quite a few businesses are being misled and I don't know why they're allowed to continue doing this.”

Helpful Report

Posted 5 years ago

“THE worst mistake in the 1st year of business. I have not received a single lead through yell. A 1-year contract con. £ 500+. Use Facebook, Twitter; anything but YELL. I could not recommend them to anyone. No contact from them at all. Can't wait to end the contract. ABYSMAL!”

Helpful Report

Posted 5 years ago

“Was told there was no cool down paid… Was told there was no cool down paid rang my bank they said was a joke and cancelled it straight away and now they got debt collectors try to fine me for work they never did and been try to hassle me months they are a west of time the worst company in the world bunch of moeny grabbing d**ks by the way I cancelled within 13 days and all contacts have 14day cool down periods do not trust them do not ring them don't bother with them think I might take to the news see what they say about this all I have so stressed with all this email and call telling I have to pay when they did nothing it about time tell was take down and everone moeny return to them Sheliza Alidina 1 review 1 star: Bad Updated 3 hours ago Stay Away From Yell.Com Disgusting. I am really upset with the way I have been treated as a business. I have had to close my business down and have even sent proof of this. Despite this, the gentleman on the phone accepted this and said that the paperwork has been received. Suddenly I'm receiving a threatening bill from a bailiff despite the fact that I have a baby. Yell promised us that someone would come and see us after a month of the original contract to discuss ensuring that we are trading successfully which by the way we were not. Nobody came to see us and we then found out that the original person who was supposed to come and see us was simply just a salesman and was not held accountable for any reason. What is so terrible is that despite Yell being in breach of contract I've just been sent a massive debt letter £300+ which does not even make sense. When I search my former company's name, Yell.com is underneath the original website. Why is this the case? Why are they using my former company name to advertise themselves when we have closed the company? And when I click on the actual website of yell.com it then says that this company is apparently closed, when I have sent proof from Companies House to explain that the company is closed down. If you are not able to keep to your side of the bargain by promising us the Earth and telling us we will get this many queries and this many phone calls and we basically got nothing and we were told someone will come and look after us and make sure that things are going well etc etc How can you justify charging us a bill of £300? Firstly, you need to delete our details from the Internet. We contacted you so many times, explaining the mistakes on our website. I hate to tell you this but your customer service was non existent and if you really insist on taking me to small claims court, I will happily contact my solicitor and she will fight this the whole way through. I have even received calls from Yell and those numbers cannot even be contacted back. When they want money...they will call. When they do not provide a service, they don't want to accept it. Yell.com did not provide the services that were promised. We did not even receive a copy of the contract. Stay very clear of this company. I am awaiting a response which I'm sure will take ages. Keith Weekes 2 reviews 1 star: Bad 9 hours ago Don`t waist £1000.00 like I have Don`t waist £1000.00 like I have 18 Month and Still my webb site is not how I want it,keep on repeatedly asking them to change No call backs when asked waited 3 weeks now for call back and phone up and reminded them i was waiting was told big credit repeatedly and got nothing Martyna Gołuńska 1 review 5 stars: Excellent A day ago Paulina is one of the nicest… Paulina is one of the nicest waitresses. We are always very well served with my family. We have a great time! Trae Browne 23 reviews 1 star: Bad A day ago Yell Are Still Deleting Negative Reviews If A dodgy Seller Pays Up. So a dodgy company called UKDJ - DFB Sound & Light Warehouse based in Nottingham is yet another company who has paid Yell to have my negative feedback removed 2 years after I posted it. I bought something off those deadbeats on Ebay who never delivered It, and instead of just issuing the refund, I had to open a case on Ebay to get my refund, I even left my review on there facebook page and the more trustworthy Google review site. Now and I quote yell are saying: The review in question was removed because it breached Yell’s guidelines. It did not contain any information on the experience of the services/products the business offers. Now if what you have paid for they don't even deliver and then don't even give you your hard earned money back, then I don't know what counts as any information or my experience of this dodgy business. John Hanley 12 reviews London, GB 1 star: Bad 2 days ago They are taking advantage of you… They are taking advantage of you newbies the yellow page book was okay but now they have gone digital their team do not know anything at all about SEO or digital marketing they outsource all work to Pakistan, this will do you now good at all no customers, in fact, it will hurt your website from penalties from google, you need to not listen to there hard sale people who talk BS you have been warned, people. M Kinder 1 review 5 stars: Excellent 2 days ago Verified order Helpful & professional Helpful & professional. V supportive Nicola 3 reviews 5 stars: Excellent 2 days ago Verified order I spoke with an extremely helpful and… I spoke with an extremely helpful and patient person called Jordan. We were on the phone for 1 hour and 15 mins. He answered all of my queries and followed up with an email. He pointed out some improvements that could be made and listened to what I had to say. I asked him for his direct number so I could contact him personally in the future. I would thoroughly recommend him. I have been a Yell advertiser for some years now and am a real Yell fan. I continue to stay with them for good service Simon Mcallister 2 reviews 1 star: Bad 2 days ago Missold website management Got a website and monthly subscription. Completely oversold service, misinformed regularly and no customer service once your money’s been paid. Wish I’d stayed with Godaddy!! Reply from Yell 2 days ago Hello Simon, We have asked for your Relationship Manager to call you to help resolve the concerns that you have raised within your review. Kind regards Yell Gerry Higney 1 review 1 star: Bad 3 days ago Got an unexpected Bill from yell today… Got an unexpected Bill from yell today over £200 quid!i rung they said its a rolling contract !i told them i didn't sign up for any off that i paid for their last paper book thats all i wanted!they said its all gone digital I said I know I don't want it !put me on to a guy called jack who tyred blagging my head for a good half hour more!felt like telling him to f### of !any way he said he would cancel it !I dont know if he has!cheek is not the word!how can this firm do this kind off thing !avoid like the plague! PS I've spent loads with this firm over the years at least you know where you stood when they had the book!It's all gone down Hill now !just a load off sales men trying to sell you rubbish! Reply from Yell 3 days ago Hello Gerry, We would like to confirm that as requested Jack has actioned your request for you, this is currently in progress for you and as soon as this is completed you will receive confirmation. Kind regards Yell CWD 3 reviews 1 star: Bad 3 days ago Reviewer contacted Total missed sold system.-stay well clear! From the start we realised there system ' Reputation Manager'was terrible and not what we were sold at all. Totally un-flexible. We thought the whole system would stream line a lot of work for us, but what a joke. If your a small business keep well clear. Just over a month of using, we wanted to leave but we were stuck into a 12 month contract. We honoured the contract but then after 12 months we were asked for another 3 months payment. Wasted so much time on the phone with them- avoid!! Darren Mackay 6 reviews 1 star: Bad 3 days ago Stay away from yell Yell will only try and sort out 3 months of problems once you have posted bad reports about them on social media.. my advice to anyone reading this stay away from yell , this company are terrible, I wish I never had any dealings with them Reply from Yell 3 days ago Hello Darren, we can see that you spoke to our team yesterday who are keen to help resolve the concerns raised, but they are waiting for some more information from you, so they can action this. Kind regards, Yell Burritopants 2 reviews 1 star: Bad Updated 3 days ago Reviewer contacted untrustworthy reviews on Yell Wrote an honest, inoffensive, one star review about a service on Yell and it mysteriously disappeared. My partner also wrote one, that disappeared too. It seems Yell allow their businesses to self regulate their reviews so that only the 4 or 5 star reviews show. The rest are ditched. Yell would no doubt argue that nothing deemed as "damaging the business" can be included, but I guess just the fact that it's a one star review could fall under that. Basically Yell and their businesses are deceiving the public with biased reviews. I wonder if this review will disappear too! Mark Selby 2 reviews 1 star: Bad 3 days ago Reviewer contacted Their Sales People Lie I signed up to their free listing, then was inundated with sales call. The sales person even lied and told our reception they were from a branch of our company, just to get through. Sorry, but there's no way I would work with a company who thinks it's acceptable to lie from the get go. ANDREW KELSEY 6 reviews 1 star: Bad 3 days ago I was promised the world and got the moon! I was promised the world, more customers calling each week, top of google search with an professionally designed website. What I got was a website that was off the shelf that any DIY'er could have made up, pictures that had little to do with my industry and most of the content I had to write myself. As for the increase in calls, I think over the 3 + years I was with yell, I got possibly 10 calls, (which would have cost me over £3600 in Yell fees) As for google, I was not in the top, I was not even in the top of the Yell search. They keep ringing offering more services at an extra cost, promising more customers. Very disappointed. In the end after paying out all the money I did not own the website (not that it was worth owning) I moved to a company who wrote my web page, using specific code that google understands and this is all at the fraction of the cost that Yell charge. Who uses Yell anymore anyway ? Reply from Yell 3 days ago Hello Andrew, We can see that your concerns were fully investigated by our team and a resolution was agreed for you following this. We will take your feedback on board. Kind regards Yell Steven Boyce 1 review 1 star: Bad 4 days ago STAY AWAY FROM YELL=HELL Stay away, wouldn’t even give them 1 star only I have to for leaving my review. Promised me my web site would not go live until I was happy with it. I was not happy with it and still ended up stuck in a contract with them even know I cancelled it. DONT BELIEVE A WORD THEY SAY Reply from Yell 3 days ago Hello Steven , We are concerned with your comments as we can see that you you spoke to our Resolution team who looked into these for you and advised you on the action that needs to be taken. If you would like us to look into this again for you please let us know. Kind regards Yell Mr Myers 6 reviews 5 stars: Excellent 4 days ago Verified order Worked wonders on our business Worked wonders on our business. Sue Fogg 3 reviews 5 stars: Excellent 4 days ago Verified order Good service Good service Edward 5 reviews 5 stars: Excellent 5 days ago Verified order I found the whole process very good I found the whole process very good. What I wanted was discussed and solutions found. Steve Wyatt 15 reviews London, GB 1 star: Bad Updated 2 days ago Reviewer contacted Poor customer service and poor communication After joining Yell.com 8 months ago, I've had x4 Client Relationship Manager changes, x2 Area Manager changes, several account mistakes, poor communication and an inability to address my client/end-user issues and concerns. Yell.com makes it difficult to reach someone in authority to address problems and the group email addresses they have, often don't provide the solutions, despite being more than reasonable. +1 week ago, I even emailed the CEO, listing all the account and service issues (x7 in total), but not even an acknowledgement. It doesn't show any level of service quality or care to address their service problems, let alone in a timely manner. Some of the issues I've experienced have gone on for several months. Yell.com, like several digital marketing service providers, lack effective communication and service quality skills. I've learnt my lesson, do your own marketing because service providers promise the earth, but as yet, haven't delivered. In my opinion, it's better to invest the time into learning the marketing skills yourself. Besides that, there isn't a quick solution to branding and marketing a business. It's a long-term and ongoing process. Following my review, Yell.com have been in touch, but their Complaints department lack customer service skills, talked over me and aren't willing to address the majority of the concerns and issues. Based on the all and my personal experience to date, it appears that Yell.com do not care about service quality, mistakes or the customer experience. Instead, they would rather try to shout down customers, which made me feel bullied rather than demonstrate a willingness to address the points I raised one-by-one. In addition, when I said I felt like I'd been mis-sold, the Yell.com Complaints Advisor got more aggressive (louder and talked over me constantly). Further, he denied any issues other than to say there is a problem with the Reputation Manager tool providing faulty numbers. This is despite me providing proof that their reputation service has produced errors on some sites. The Advisor was more intent on arguing about the reasons for their CEO change and that they only have complaints amounting to 2%. I don't see what a 2% rating by their calculations has to do with the poor service I received. With the above in mind, I've revised my rating from 2 (poor) to 1 (bad) and considering my options. Reply from Yell 5 days ago Hello Steve, We are concerned with your comment. We have sent you a private message requesting more information. Please can you reply to our private message. Kind regards, Yell. TrustScore 4.3 / 5 How we calculate a company's TrustScore. About Trustpilot We fight fake reviews. Here's how you can help. We improve experiences. Here's our commitment to you. Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2019 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this”

Helpful Report

Posted 5 years ago

“So a dodgy company called UKDJ - DFB Sound & Light Warehouse based in Nottingham is yet another company who has paid Yell to have my negative feedback removed 2 years after I posted it. I bought something off those deadbeats on Ebay who never delivered It, and instead of just issuing the refund, I had to open a case on Ebay to get my refund, I even left my review on there facebook page and the more trustworthy Google review site. Now and I quote yell are saying: The review in question was removed because it breached Yell’s guidelines. It did not contain any information on the experience of the services/products the business offers. Now if what you have paid for they don't even deliver and then don't even give you your hard earned money back, then I don't know what counts as any information or my experience of this dodgy business.”

Helpful Report

Posted 5 years ago

“Not very easy to navigate yell's online app. makes it very confusing with regard to invoicing and analytics. No value for money in my opinion. They made it very hard for me to leave and would not accept no as an answer when I gave notice. Kept offering me low incentives to stay (15% discount). They need to do more homework on their customers with regards to value for money.”

Helpful Report

Posted 5 years ago

“We've had a Yell ad running for around a month now. We originally tried to cancel the ad less than an hour after placing the contract but were told we could not and had the minimum contract period of 12 months. We currently have got 2 visitors to our website with a 100% bounce rate according to Google Analytics. Please use Google Ads or Facebook for business advertising and not Yell! I'll be leaving a review once a day as I'm paying for your service daily so feel this is fair to keep this review at the top. Do not reply unless it's to accept the cancellation of the contract. Today Yell has taken 3 times the amount of money the contract stated out of the account.”

Helpful Report

Posted 5 years ago

“Zero customer service zero leads unfair contract terms I have written multiple emails not received an answer in 3 months”

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Posted 5 years ago

“If I could provide a 0 star feedback, I would. Like many other unfortunate people, I fell into the trap. I signed up with Yell 4 months ago, Not received 1 sale. In fact the only thing I received relating to Yell.com is 3 phone calls, 2 trying to sell me Viagra and another spam call. Paying for PPC management each month and it hasn't been managed since it was started 4 months ago so not entirely sure what that fee is for, Yell.com can't answer this either. For a 'Google Partner' the way they run the PPC is absolutely shocking. The Cost Per Click (CPC) for a 20 mile radius is approx. £1.28. I run my own PPC as well and can cover the whole of the UK for approx £0.18 CPC ... a big difference. I mentioned this to the 'PPC Expert' and he had no idea, it was me who was telling him how to run a PPC advert, what keywords are converting and which aren't. I asked for analytical data (Keywords / Search Terms etc), I was promised to be emailed these 'within 48 hours' and still waiting 30 days later... Account manager is fully aware but still no further forward. Have requested the Full Terms & Conditions twice and still no response to this request. The saga continues....”

Helpful Report

Posted 5 years ago

“I have been with YELL for years .The website soaks up the keywords i require due to my own SEO work.My presence on YELL.com is good for the money I pay.Then a couple of years ago I started getting HIGH PRESSURE sales calls.You are about to disappear from google ,etc.Claiming to be from YELL or a GOOGLE or a trade partner of YELL,they are all just full of nonsense.Two years after the first call I am still exactly where I want to be on google and the only threat to my business is missing calls while talking to these idiots.Anyone that now mentions SEO,WEB or YELL gets cut off straight away and number blocked .”

Helpful Report

Posted 5 years ago

“So, I had a very unpleasant experience with Yell staff, especially with their sales guys (yes Phil, it's about you). They are a pack of lying experts and no more. I signed a contract with them, they said I can cancel any time, just to find out later that there is "an 80% cancellation fee" which is not in the contract, but in their T&C. Not to mention that I had 0% website traffic from them (according to google analytics), 0 calls, and therefore 0 orders, but paid my monthly fee regularly.”

Helpful Report

Posted 5 years ago

“Awful customer service. They didn't provide the service that they claimed they would. They leaked my home address all over the web, breaching GDPR, and then caused me numerous other issues. AVOID THIS COMPANY AT ALL COSTS!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Yell.com Reviews