Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,220 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They kept sending me text message that the item will be delivered today but didn't turn up. Locater map always shows the van is nearby.”

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Posted 3 months ago

“Unbelievable an order I was informed would be delivered today's January the 6th however checked tracking today to find Yodel said they delivered it on Saturday as I'm in all day its a lie. No courier called or left my package. Now it's causing all sorts of problems, letting the company know, letting Yodel know and getting my goods paid for or a refund. Not a good start to the new year for Yodel. Plus you can't talk to a human its all a machine you can't talk to bad and lack of customer service.”

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Posted 3 months ago

“Don’t use them they stealing parcels even managers involved this proceder”

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Posted 3 months ago

“I hate this company, they just mess up my delivery. What was meant to be delivered on 29th of December is still yet to be delivered now. I need my package tomorrow morning and they refused to deliver it despite all the notifications of urgent delivery sent to them”

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Posted 3 months ago

“Yodel Is the Worst Company Ever – Shut Them Down! ⭐☆☆☆☆ (1/5) Yodel is an absolute disgrace, and I cannot believe they are still allowed to operate. This company epitomises everything wrong with modern business practices: zero accountability, zero professionalism, and zero care for their customers. Their driver was outright violent towards us during a delivery! This is completely unacceptable and beyond appalling. The safety of customers should never be compromised, yet Yodel employs individuals who clearly lack basic professionalism and respect. We were left shaken and disgusted by this experience. Yodel hides behind their useless chat system, making it impossible to speak to a real human being. Their so-called “customer service” is an absolute farce. You’re forced to interact with a bot that only deals with basic tracking queries, and anything beyond that is dismissed. There’s no phone number, no email, and no escalation process—nothing. It’s as if Yodel has deliberately made it impossible to resolve any real issues or hold them accountable. The agents (if you can even call them that) are a joke. They clearly have no training, no understanding of the UK postal system, and no ability to assist. Speaking to them is like banging your head against a wall. It’s a complete waste of time and only adds to the frustration. This company’s lack of transparency is borderline criminal. Their drivers are not only careless and unprofessional but, as we experienced, outright dangerous. Their systems are designed to frustrate, and their entire business model is built around avoiding responsibility. It’s shocking that they’re still in business. The incompetence of Yodel isn’t just frustrating—it’s dangerous. A delivery company that doesn’t care about its customers or their safety should NOT be operating. It’s obvious they’ve cut every corner imaginable, leaving customers to deal with the fallout. I genuinely believe Yodel is a scam. They promise a service they cannot deliver, hide behind chatbots and offshore agents, and leave their customers stranded with no means of resolving issues. It’s a disgrace to the delivery industry and an insult to paying customers. If the government had any sense, they would shut Yodel down immediately. No company that treats its customers this poorly should be allowed to operate. I would rather walk across the country to deliver a parcel myself than ever use Yodel again. Avoid this company at all costs. They are unreliable, unprofessional, incompetent, and outright dangerous to deal with. By far the worst company I’ve ever encountered.”

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Posted 3 months ago

“Package arrived torn open and 1 of the 2 items missing. Supplier have replaced the missing item as Yodel would not even discuss this. Replacement item sent from UK warehouse on 12/12. Yodel sites says have the item on 13/12. Still no sign of this and the AI chat bot just says they do not have it yet. Suppliers are investigating as well. Yodel are absolute rubbish, same AI responses every time and if you ask to speak to someone they chat gets terminated. asked for transcript for today chat at end and it closed the chat completely.”

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Posted 3 months ago

“I never received my package as it got lost on the day it should be delivered. No apologies from the courier”

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Posted 3 months ago

“I contacted Yodel via the Live Chat method as they had delivered somebody else's parcel to me. It took some time to get this across then when they emailed me to let me know what would happen next, they said I should contact the sender of 'my' parcel as they couldn't find any trace of it (despite me giving them the tracking number on the front of the parcel)! Hopeless. So, still got someone else's parcel and don't see why I should have to go to the other side of town to deliver it really.”

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Posted 3 months ago

“This company is absolutely abysmal, was given a 2 hour time window on the 28th December at 9am that it would be delivered by 9am and 11am i then got an email at 9:15am that the delivery had been unsuccessful when i was home the full time. It was then rescheduled to be delivered on the 30th where i was told it would be delivered again… Nothing - just a message on the app saying it’s in the local depot however that it was still arriving. Now today i contacted Yodel through at 9am as when trying to phone the depot i was greeted by a robot and then hung up on by said robot. I was told by Vijay that my parcel which is a TV was with a driver and would be delivered today - fast forward to 13:30 i then contact Argos webchat to somehow speaking to Vijay again which i was then told my parcel was damaged therefore the delay as Argos don’t allow damaged products to be sent - I then phone up Argos instead to then be told my parcel has not been damaged but it’s just due to the high demand and was told to wait for delivery for 48 hours which obviously won’t arrive with the New Year happening. I have no good words about this company i have been lead astray trying to track down my parcel; being told 10 different stories about what’s going on. This “company” should not exist it is a joke of a “company” and if you actually want to ever receive your product only shop with companies who do not use this joke of a place. If i could give 0 stars i would i’m absolutely disgraced with the abysmal customer service and delivery.”

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Posted 3 months ago

“said they delivered my package and pasted it thought the letter box when i told them i have CCTV to prove the driver never delivered my package the checked the GPS tracker and told me it had been scanned and delivered over a mile away there now say it going to be delivered to day but now is marked as delayed so now i had to start a payment dispute with my bank and luckily my back has given my money back but it still ongoing Yodel should be shut down”

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Posted 3 months ago

“The service is so bad , the service bad it’s like your being connected to a call centre in India. My parcels to costumers are so late this company needs to close down.”

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Posted 3 months ago

“Two days in a row have been told my delivery has been attempted but I wasn't home. On both occasions I have been home. Was told that according to gps the driver was at my adress. Don't appreciate being lied to. Will see if it arrives tomorrow but with it being a holiday I doubt it...rubbish.”

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Posted 3 months ago

“Pathetic company that say they attempt delivery but don’t. They just don’t bother and force you to collect. I have a camera on my door and not once have they tried to deliver nor leave a card. I have stopped buying from retailers who use them! @Uniqlo wake up!”

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Posted 3 months ago

“Delivery from Nkuku (who Yodel should know supply crockery). Came home, no card behind door, found purely by chance a large box of crockery (emblazened with the name Nkuku on the box) behind a locked 6 foot wrought iron gate which could only have got there if it had been dropped over the gate. Guess what? all smashed. I though Yodel couldn't get any worse for customer service. Shows how wrong you can be. FY8 postcode if you want to identify the halfwit employed by you.”

Yodel 1 star review on 30th December 2024

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Posted 3 months ago

“Contact system is rubbish”

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Posted 3 months ago

“Left parcel for me and lots of parcels for others just in the lobby of my building where anyone could have taken them. Customer service are less that useless.”

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Posted 3 months ago

“Ages in the office then sent a message saying delivery attempted. How hard is it to leave in an open chosen store? You get out of the van hand it over and leave. Sounds like BS to me.”

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Posted 3 months ago

“Liars , Thieves and scammers!!! YODEL should be investigated by trading standards. If I could leave zero stars I would and would cry from the rooftops AVOID AVOID AVOID! Argos are just as bad and have been no help at all....they must all be in it together.”

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Posted 3 months ago

“What an abysmal delivery company What an abysmal delivery company , cannot get a simple delivery job done , waited over 2 weeks for a parcel i had ordered online , to then receive an email yesterday telling me that my parcel would arrive between 17:51 - 19:51 , its now the next day and on their tracking info , my delivery has been 1 stop away for the past hour !! Will never use these again , if something so simple becomes a struggle so easily !! what a poor pathetic excuse for a delivery company !! And yet when contacting live chat , they could not fob me off quick enough , yet they happily took the payment to deliver the item , by sending me to a link that i had already used to get in contact with them !”

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Posted 3 months ago

“Absolutely awful delivery company. Delivers to the wrong address, holding my parcel unnecessary for over 5 days now! Waste of time...frustrating to say the least 🙄”

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Posted 3 months ago

Yodel is rated 1.1 based on 6,220 reviews