Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,231 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, 2 days running I was given a 2 hour window for delivery and after tracking both days received messages, one saying sorry we missed you when no-one came to my home and was nowhere near my home, the second day the message was sorry unable to deliver or something like, both received late on so I had wasted my time staying in tracking, now told tomorrow and I suspect the same would happen again so cancelled as it agitated me so much, never again Yodel.”

Helpful Report

Posted 7 months ago

“If I strapped a small package on to the back of a disabled slug, I am quite sure that it would be a much quicker option.”

Helpful Report

Posted 7 months ago

“They didn't even bother to deliver my parcel claiming they couldn't find it . I've never had an issue like this with ant other delivery company even evri is not this bad”

Helpful Report

Posted 7 months ago

“Things go wrong, i accept that and was happy to speak to Yodel to try and resolve the problem. Firstly the problem, I bought postage from them for two parcels, but local shop wouldn't take the parcels saying they are too big. THis is despite paying for the correct size of parcel. Turns out the problem is the Yodle drivers not wanting to collect the parcels formt eh drop-off shops. Scedonly, when I talked to Yodel you are greeted with a message saying they will not tolerate abuse, 100% agree with this. Upon speaking to someone they were rude, talked over me and didn't listen to my issue and provided whole unacceptable advice. I was extremely polite in trying to bring it back and asking for their help with the problem as detailed above. The advice given was to request a refund and use a different courier. I am totally taken aback by the whole experience. I cannot believe that Yodels' acceptable customer service values end up with advising a customer to use a different service. Well the answer is I am happy to go to a competitor and not come back, unbelievable!”

Helpful Report

Posted 7 months ago

“Waited and waited for a parcel but it hadn't arrived - so I looked into my G'mail inbox. Delivered, they say! Like hell! Sender checked with Yodel and was told that the driver hadn't taken a photo on that occasion (so why not?) - but that his Sat Nav showed that delivery was at the right place. And as it happened, I was working out the front of our house tidying up the bushes so I would have seen the van - heck, the driver might have tripped over me - IF he'd stopped and tried to deliver. So they're trying to blame me, the recipient. They say it was pushed through our letterbox - well, if so, one of our cats must have run off with it. This is now something like the third time that we've had troubles with Yodel. Occasionally they're fine but when they go wrong they cerainly make a total balls-up. Only 'good' point was that the item wasn't expensive... Wouldn't use them with a barge pole if I could avoid doing so.”

Helpful Report

Posted 7 months ago

“Awful drivers lying”

Helpful Report

Posted 7 months ago

“Yash Karotia. You're the most useless agent I have ever come across online. Not enough that you've ignored the only question I asked you about 10 times but also ignored my request to speak with someone who could do more than parroting. I'm not sure how you've scored your job but you're taking up space someone useful with common sense could take. I am a very patient person but you've managed to push me to my limits. Maybe do some work where you don't need to deal with the public... Or doesn't require problem solving skills.”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“Lost or stole my stuff, lied about not receiving the parcel from a separate courier, who had evidence of them handing it off. How tf are they allowed to operate anymore.”

Yodel 1 star review on 18th September 2024

Helpful Report

Posted 7 months ago

“Absolutely Appalling Service I paid extra for a next day delivery and kept receiving messages saying the driver missed me when I was home the entire time. Tried to contact their chat service and basically got told that they cant do anything because they are the web-chat team and don't have numbers to contact any delivery drivers. Been waiting for my parcel for three days without any luck. Will never use this ridiculous service again. Update: Spoke with three different customer service agents who did not even try to resolve my query and kept repeating the same information. They can't even provide a contact number to speak with someone over the phone. I had to contact the retailer (Clarins) that was kind enough to re-send the same order through DPD within minutes. Take my experience as a lesson and do not use Yodel at all.”

Helpful Report

Posted 7 months ago

“Parcel has been out for delivery for two days both drivers say they can't find address which is on a main road and Google maps needed parcel and paid extra for delivery now they say they will try again tomorrow after speaking to there chat room useless company”

Helpful Report

Posted 7 months ago

“Dropped parcel off as usual, receipt given by drop off shop. On tracking, driver said it wasn't there to collect. Painful contacting Yodel, no one to talk to, just Webchat. I started an investigation, checked back with Parcel Shop, submitted documents as requested by Yodel ... and the claim was rejected! Goodwill refund of postage cost but not of the item so I'm now £25 down and no way to redress the problem. Yodel in the past would have accept their responsibility but not now, apparently. Won't use again. Suggest you don't either”

Helpful Report

Posted 7 months ago

“Waste of space company customer service are useless they used the name dipshite in the message conversation”

Helpful Report

Posted 7 months ago

“Yodel are terrible ... not for the first time. I was supposed to receive a ticked package from Virgin Media yesterday. Yodel had tracking details telling me it was arriving between 2pm and 4pm . Nothing. That evening the out for delivery disappeared and has not been updated since. Contacted webchat and "spoke" to an agent who clearly spoke very little english and who told me it would be out for delivery today. Nope. Needed package today before going away. That won't happen so I guess they will have to return to sender.”

Helpful Report

Posted 7 months ago

“If I could have scored zero I would have Yodel, yet again, failed to deliver my parcel. They put it through a letterbox (apparently) , it was not mine however. I had been in at the time so I know they did not go near my flat entrance as I would have seen them The person on their live chat was extremely unhelpful, they clearly couldn't care less my parcel had been delivered to the wrong place and that I needed to contact the sender for them to resolve They ended the chat before I had finished typing the answer to their question which was Are you contented? Really?? so you fail to deliver my parcel to the correct address, won't do anything about it and I have to do the donkey work of trying to resolve with the seller - and you are asking me if I am contented - Do you seriously think I would be I have advised the seller, the Open University, never to use Yodel again and I hope that others follow suit This company is an absolute joke with zero customer service skills”

Helpful Report

Posted 7 months ago

“Delivered one lounger to number 20 instead of 28 and 7 parcels are missing. This company deserves to be liquidated. Hermes (herpes) as no one wants to get It are just as bad.”

Helpful Report

Posted 7 months ago

“If I could give 0 stars I would, I’m stuck between yodel and Vinted and not one of them will help even though my parcel is lost. Yodel say contacted Vinted, Vinted won’t do anything until the end of 25 days ( I sent this parcel at the beginning of August it’s now 10th September) yodels online chat is dire alongside the way the managers speak with you - and neither company will provide you with a CEO or directors email address- disgusting!”

Helpful Report

Posted 7 months ago

“The delivery person kept saying they can't reach my address even though they had delivered another parcel a few weeks back to the same address. Was supposed to be delivered 5 days ago and eventually I had to return the item without getting it delivered. TERRIBLE COMPANY!!”

Helpful Report

Posted 7 months ago

“Terrible company 0 stars”

Helpful Report

Posted 7 months ago

“I had a drop of at esso reading drop off point.i Walked allbthe way for 20minutes amd when i reached there the service attendant mentioned that yodel services are not working for last 2 weeks.This is very bad service as there was no update or anything.Sucj a big company without any backup options sounds astounding.I have decided to scarpa off yodel compketely from my list and will suggest all my friends not to use their service heceforth”

Helpful Report

Posted 7 months ago

Yodel is rated 1.1 based on 6,231 reviews