Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,217 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are incapable of delivering parcels to the correct address and just hold things at depots for weeks at a time. Customer service is abysmal.”

Helpful Report

Posted 3 months ago

“I am caught in a time warp. I had a confirmed and paid order made last year. It has not arrived. I religiously contact the company via what I assume is an Indian call centre. I receive reassurance that my parcel will be delivered that day. I believe them. I wait a day. I then repeat the process. Today, I have changed tactic. I have now contacted the company that I ordered from and asked them to re-consider their choice of delivery agent. I have also reported the consignment as lost and asked for a replacement from them. We shall see.”

Helpful Report

Posted 3 months ago

“Yodel just lie. They will tell you ‘out for delivery’ when it is not. They will say ‘attempted delivery but no answer’ when no delivery has been attempted. (Security cameras and ring doorbells confirm no attempt to deliver) Retailers who use Yodel do not deserve your business. Avoid all companies who use Yodel if you wish to remain sane!”

Helpful Report

Posted 3 months ago

“I ordered my package 3 weeks ago and it’s been at my ‘local delivery depot’ for the whole week.so inconvenient. I don’t know why they think the my can deliver my package just when they can be bothered. I needed my birthday outfit and it still didn’t come and I waited and waited and it didn’t come.so frustrating. It said it was delivering on Tuesday.so I waited till it came late and I just gave up waiting. Honestly if you see yodel don’t even bother.Im going to tell you from the bottom of my heart.Its not coming 💗”

Helpful Report

Posted 3 months ago

“Yodel are an absolute sham who treat their customers with total disdain. They are paid for a service they fail to fulfil but don't give a damn. They claimed my parcel was delivered on Wednesday evening but I was at home and this didn't happen. As photographic evidence they provided a picture of what appeared to be a black piece of paper! After being promised on Thursday morning that someone would contact me within 24 hours, I again had to chase customer services as I'd heard zilch. This time I was told they had my parcel and was assured it would be delivered by close of business Friday. Lo and behold nothing arrived. The Yodel app has been saying for 3 days now that my parcel is at depot and will be out for delivery on next available run, but basically they have no idea where it is. The worst thing is that nobody will take responsibility and it is impossible to speak to a human who has any idea whats going on. A complete and utter circus of a company.”

Helpful Report

Posted 3 months ago

“I am still waiting for a parcel from Argos in Bangor County Down though to Newtownards County Down 5 mile journey and have been waiting a week and still not arrived supposed to take 2 days, Paid £3.95 for delivery, I contacted yodel or tried to and each time they hung up, I tried to contact there driver who did not know where my address was, Yodel were always a bad company, Nothing has changed, Argos should deliver, they are better at that.”

Helpful Report

Posted 3 months ago

“Yodel had two of my parcels before Xmas 20th December . It is now 11th January both the buyers have not received the parcels . Tracker on Vinted says now that both parcels are coming back to me . It’s ridiculous . So bad this company . I don’t trust them now because expensive items could get lost .”

Helpful Report

Posted 3 months ago

“I did not receive my parcels. You marked as delivered through my letterbox. The parcels would not even fit through my letterbox. Obviously delivered to incorrect address because the delivery driver could not be bothered finding the correct address. Total disgrace. Very disappointed.”

Helpful Report

Posted 3 months ago

“Absolutely terrible service. Item our yir delivery yesterday by 12pm, then updated to 8pm... Then it was "running late", then at 10pm still nothing so we went to bed. Tracking said out for delivery again today... Then running late again, then the tracking randomly updated to "delivered yesterday..." We went outside and found it in the alleyway next to the bin. Hilariously bad service. I don't know who this company employs but they need to be let go and put out to pasture.”

Helpful Report

Posted 3 months ago

“Appallingly bad company- they have tried twice to deliver my package to the wrong address and they simply don't care.”

Helpful Report

Posted 3 months ago

“never use Yodel. They are are terrible. The worst i have encountered, We use all carriers. they are the WORST”

Helpful Report

Posted 3 months ago

“So after waiting over a year for a limited edition item that I ordered, it hits the local depot, no delivery is made. I then have to start chasing, after visiting the depot in person - was told my item had been stolen from a driver who has now been suspended and to contact the sender who probably won’t have anymore as they are a specially made run. Systems and staff are terrible ! HOPEFULLY THEY GO BUST SOON !”

Helpful Report

Posted 3 months ago

“I ordered custom made Vans on 25th October to arrive before Christmas. Yodel finally tried to deliver my package on the 10th December but I wasn't in. When I received their email on the 10th I replied immediately and rebooked redelivery on the 18th, for when I would be in all day. Their app showed this request was approved so I waited. On the morning of the 18th I went onto the app to check for an update on what time they'd deliver my package. To my shock they updated it that morning to say the item was returned to Vans warehouse the day before! Vans policy is to provide a refund when this happens. Even though these shoes are completely useless to Vans (1 star review for Vans to follow). Custom shoes take 7 weeks to arrive, so Yodel's complete incompetence ruined my Christmas. They won't even provide any sort of compensation for their mess.”

Helpful Report

Posted 3 months ago

“For the 2nd time this week i was notifIed of delivery date/ time. I tracked my parcel and the driver didn't move from an address in the area and it did not arrive. The next day it arrived late after i had waited in 2 days for it. Again i was notified yesterday of a delivery time/ date that never arrived. I waited in to my annoyance. Today it was tracked with driver at the same address since the day before. I waited then had to go out, i received a delivery notice 'delivered to back porch'. I don't have one and once home it had been left in full view at the front door in this weather. I am appalled at Yodel, this has happened several times now and not good enough.”

Helpful Report

Posted 3 months ago

“Yodel have delivered to the wrong g address. Terrible photo of nowhere near here. When contacted and it took 35 mins of holding for a chat line, all they said was to contact the sender - but it was Yodel that delivered it wrongly”

Helpful Report

Posted 3 months ago

“Item has, not arrived! App gave me a two hr window. No sign, now I can't get through to find out where my urgent delivery is as they're shut!!! Absolute shitshow of a company!!”

Helpful Report

Posted 3 months ago

“I already submitted a review on trustpilot but one bad review is not enough to highlight how bad this company is. I don't even believe the good reviews on trustpilot. The positive reviews which are real are probably from people who had a decent delivery driver for their area, so they never had to deal with customer service. Yodel's phone number is a bot and no matter what option you select it ends the call automatically. Their "Live" chat indefinitely trys to connect so you never get to actually chat with anyone before it times out. (Tried everyday for hours, again and again until it timed out, so trust me, it probably is designed that way and I'm doubtful they even have customer service agents). They did respond to my review on trustpilot instantly with an email to send the details of my issue to, but lo and behold of course they don't respond to emails either. You will get an automated message which says they will respond within 72hours, which of course does not happen. Customer service is non existent, so all is well when they deliver your package but when they don't, you will get no help in getting it or locating it.”

Helpful Report

Posted 3 months ago

“They kept sending me text message that the item will be delivered today but didn't turn up. Locater map always shows the van is nearby.”

Helpful Report

Posted 3 months ago

“Unbelievable an order I was informed would be delivered today's January the 6th however checked tracking today to find Yodel said they delivered it on Saturday as I'm in all day its a lie. No courier called or left my package. Now it's causing all sorts of problems, letting the company know, letting Yodel know and getting my goods paid for or a refund. Not a good start to the new year for Yodel. Plus you can't talk to a human its all a machine you can't talk to bad and lack of customer service.”

Helpful Report

Posted 3 months ago

“Don’t use them they stealing parcels even managers involved this proceder”

Helpful Report

Posted 3 months ago

Yodel is rated 1.1 based on 6,217 reviews