ZIPTRANSFERS Reviews

Name: ZIPTRANSFERS
Address: ZIP Online Services SL B55532899 C/Llovera 53, 5-1 43201 Reus SPAIN, Reus
Rating: 4.72

4.7 Rating 9,508 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

Metrics

4.7

Based on 9,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a meet & greet, but nobody there at arrivals. Later found out they had sent a whats app message with meeting point, but as my phone had been on flight mode I did not get it. A text would have worked fine! The phone number was a spanish one, and a friend had to Google the Company & get a number in England to sort this out. Waited 40 mins for this transport. Would have already been at the hotel, if we had just gotten a Taxi from the rank. This is not a meet & greet service! Return pick up was fine, but beacause of the arrival problems, would not recommend.”

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Posted 3 months ago

“Booked with these a few times and had been great. When we arrived in Tenerife for new year we went to the desk as usual and were redirected to another company. We were then taken outside and put in a separate taxi rank. As there were 5 adults and a toddler we needed a bigger taxi that’s why we booked a private transfer. After watching the attendant put 1 person in an 8 seater, then another 8 seater went past as they are only allowed to stop 1 vehicle at a time and having to wait for over 30 minutes we were not impressed. We were not told that they could not accommodate a private transfer when we booked. Every other time we have been taken straight to our transfer and been on our way”

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Posted 3 months ago

“30 minute late pickup,lanzrotte airport, drier said he was waiting in the office.”

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Posted 3 months ago

“Not the cheapest transfer. I foud others to less cost.”

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Posted 3 months ago

“The plane was 1 hour late. The driver was aware (he knew the flight number), but when we arrived, he already left. Called the support, and they gave me the voucher for a taxi in the airport. Fine, but they didn't have the child seat. This was reimbursed to me later, but the child had to go without a seat - no good for safety.”

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Posted 3 months ago

“Driver very good. However was not waiting for us on arrival once again”

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Posted 3 months ago

“Our flight was three hours late and we informed ziptransfers as soon as we got the information from the airline. The drivers was stressed and drove like a maniac. On arrival at the hotel, he was very upset because of the "mess" (breadcrumbs) that was left in te car, but he didn't let us clean it up. We were about to not give him any tip, but we did as he insisted to clean. On the transfer back to the arirport he was very grumpy. Didn't even say hello, and didn't help with the bags. No tip this time.”

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Posted 5 months ago

“DE LAATSTE MAAL IN TENERIFE OP 26/10/24 HEBBEN WIJ EEN 1/2 UUR MOETEN WACHTEN OP EEN TAXI !! JAMMER DIT WAS NIET FIJN !!”

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Posted 5 months ago

“Booked a private transfer for 2, expecting a taxi. Got a minibus both ways….cheap enough and efficient enough but wont book again.”

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Posted 5 months ago

“Very good service, on time and polite. However the price doubled after Covid and hasn’t dropped back since the price of fuel reduced. Typical of everywhere but not right!”

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Posted 5 months ago

“Taxi was in fact a mini van, and not a very nice at that on the way out. We had a to wait about 10 minutes for the taxi to arrive to take us to our hotel, and that was after we even found the office in the airport to let them know we were there. Taxi on the return was on time and a better standard. Probably wouldn't use again I'm afraid.”

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Posted 5 months ago

“We have used ZIP transfers in the past and each time we were completely satisfied, waiting at the airport and collection at the hotel was always on time. Only 3 stars this time because we were not happy with the driver. This booking , pick up at he airport and return a week later . It was the same driver for each trip . The driving was very eracitc , speeding etc, lane changing not good, driving too close to cars in front on the motorway then braking hard to slow down, it left us very nervous and glad to reach our destination safely. He needs to calm down on the driving. We had loads of time to catch our flight so time was not an issue.”

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Posted 6 months ago

“No driver waiting at the airport, so we queued at the desk with others. Not a particular issue. Had to call and chase for our return driver, but again got us to our destinstion.”

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Posted 6 months ago

“Driver wasn’t in the meeting place we had been told to go to. After a phone call to the office he appeared. Helped with one of our cases and took us somewhere and told us to wait for him to get the car. He didn’t tell us how long he would be and after 10 minutes we tried to ring the office again, just then he appeared. Vehicle was clean and comfortable. Driver checked where we were going and then started looking on his phone for directions, didn’t seem prepared. drove quite slowly and didn’t seem sure where he was going, driving round a roundabout twice. We did get there safely in the end.”

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Posted 6 months ago

“We had to wait over 15mins for our driver at Palma airport despit the flight being on-time. On the return journey our driver was 45mins earlier than scheduled. However, both journeys were comfortable and without incident.”

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Posted 6 months ago

“Used in majorca, to be fair to them, they did arrive when they were meant to and got us to the destination and back without incident. Trip to hotel great. It was the vehicle on the return to airport, it was a battered dented scratched smelly builders van, with some random water drops coming in from somewhere. Luxury it was not. Did it do the job? Yes it did but if I was with my family I would've been very disappointed.”

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Posted 6 months ago

“It was my fault I forget to write email after transfer to get money back. When we came to airport (earlier about 15min) we were waiting the driver 1 h!! I called three times to find out where is he… also I was booked booster for my child, but it was no booster which I paid for (12€).”

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Posted 7 months ago

“We have used Ziptransfers many times for trips to and from airports. However, on our latest trip, pick up at the airport was very smooth and on time however the return journey was not. Taxi failed to turn up for our airport journey. We phoned the office and the phone call was answered immediately. We were advised that the taxi was en route, however, 30 minutes later and no Taxi. A further two phone calls resulted in eventually a taxi arriving 25 minutes later to take us to the airport. It created panic and we almost phoned a local taxi from the hotel which would have cost us extra. Overall, Ziptransfers have been great but it really only does take one bad experience to feel disappointed and wary of booking again.”

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Posted 8 months ago

“Not a "Meet and Greet" and flight monitoring service (at Tenerife South airport) as suggested in booking text but had to walk a long distance to an agency's office then wait about 25 minutes for an available taxi. Driver we eventually got was excellent.”

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Posted 11 months ago

“When we arrived no one was there with a sign for us We had to walk all the way to a desk numbered I can’t remember what For the lady to call and find driver”

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Posted 1 year ago

ZIPTRANSFERS is rated 4.7 based on 9,508 reviews