“Absolutely the worst delivery company O have ever dealt with. Their driver delivered the wrong package one day. The next day he drove right by our house and didn't deliver the package . Their customer service is horrible when you contact them .”
“Rubbish shipping company ever made. Such a dammit ridiculous service ever. It asks for multiple documents which are not even listed in their policy. This rubbish shipping company should be band.”
“Tracking said it was going to be delivered on 01/28/25 yet it was in Arizona and I’m in New Mexico, first red flag. Get a picture of my order that is nowhere near my home. Take time on my lunch break to go and and see and to find out it’s no where near me. Was told they were going to contact the drivers to pick it back up. Received an email saying it’s been deemed “unlocatable” and to contact the merchant that they were closing my case without doing anything further. Disgusting customer service on the drivers end for being so careless. Peoples hard earned money is just being thrown away. If I can put 0 stars I would that’s what they deserve.”
“Sent 8 packages from Germany to the Philippines in August of 2024 at a cost of several hundred euros. Two of the packages arrived and the rest are apparently lost in DHL Hell. Never will I use DHL again. Packages were not returned to my German address nor sent to the Philippines. Worst customer service ever, DO NOT USE DHL. I'm out some 2000 euros with no recourse. I would give them a negative star after how they ruint my Christmas. Never again.”
“DHL VIOLATED its own policy to collect fees prior to delivery. I WAS NOT
GOING TO ACCEPT DELIVERY due to these unexpected charges for
customs. I was on vacation and the packages were left on my porch
WITHOUT AUTHORIZATION OR PAYMENT. Three separate orders on two
different days. I was then invoiced three customs duty charges for each item. I was unaware of these extra charges. I was never given the chance to deny the shipment as outlined in email, text message and phone voicemail communication from DHL. My total charges from DHL and the company for shipping amounted to $262!!!”
“Waardeloos hoe ze met klachten om gaan. Meerdere pakketten verzonden naar regio Apeldoorn. En 2 met schade klacht. Alles via de chat ingevuld. (al erg onpersoonlijk mbt klacht) foto's en factuur . Krijg je een mail dat ze foto van de buitenkant doos en label moeten hebben anders kunnen ze niets. Het zijn standaard mails wat betreft de teksten. Tis je gewoon aan het lijntje houden. Vroeg of laat gaan jullie de rekening betalen voor deze werkwijze DHL. Schande. 2 x 57,95 moeten vergoeden dus eigenlijk 4x gestuurd. Te triest dat jullie niet je verantwoording hierin nemen. Voor ons nooit meer DHL.”
“DHL is the worst delivery company in the world. I ordered my husband the new jordan 11 retro for his birthday and they stole my sh%#. They took a photo where my package was delivered and it was in the the wrong city at the wrong address. Also stated that the the delivery tracking ticket was delivered to my address when it wasnt. Put in a claim that took two weeks for them to only say that my package was delivered to me and that they close my ticket claim l. Had to call the merchant where I brought the shoes from put in a police report for them to look into it and investigate that ended up for them to refund my money please do not have DHL deliver your expensive sh$@ because you will not get them and for the sh%#y a$$ driver who stole my sh$& i hope it was worth it and i hope you fu$@ your self 🤬”
“Appalling service. Paid express delivery for animal PMO medication. On second day got a message on tracker to say delayed. Deliver next day. 2 days later still no parcel and no communication from DHL. You can’t speak to anyone. They ignore your messages. My supplier has now lost a customer because of them. Now there is strong animal medication out there somewhere …..and my animal is in pain. Will order with someone who doesn’t use DHl from now on”
“I am totally disillusioned with dhl
Quoted "all in" fee of £75 to ship 13 kolo personla used possession to greece from uk. Then dhl greece got involved. Hidden fee of 45 plus vat just to provide paperwork to greek customs on top of duty. No returned calls. 5 emails before a one line reply holding me to ransom. Why not just tell your customers the truth? One week of delays and NO customer service, no reply to emails and agents unable to access any information so unable to help with anything! Shame on you greedy dishonest multinational rip off company. Avoid unless u want to be ripped off and abused!”
“Brengen pakket naar een service punt aan de andere kant van het land omdat alles in de STAD waar ik woon vol zou zijn.
Zouden er niks aan kunnen doen want zo werkt hun systeem en dit moet je maar slikken.
Hou op hoor.......”
“i paid very expensive to bring in some documents from another country . they promised me a date to deliver. I didn't get to the date when I called to know what happened first they said it was of the day, but I called again they said they'd i change the mode to get it to get it, pack I never did it, if I was waiting for it.as I was gonna get it. but don't do anything that they promise and still lie to us . I never use DHL again anymore . and who I know i tell don't let go of using DHL .I was gonna get it. OK I drove the address and went to get my pack . which my surprise had not arrived yet. He said it'll be there only on Monday. They promise to send date and to Imail confirm it, but everything lie . i don't use anything from they . they promise and still lie to us . I never use DHL . anymore who I know i tell do not use DHL company . and the worst company to work.”
“Why offer expedited delivery and charge for it if you can’t deliver on time and talking to customer service is absolutely useless. My package show “on hold” and they stated we are waiting for the next routed delivery it’s already late??? Highly disappointed with their lack of concern and lack of ability to understand the customer needs”
“I am beyond frustrated with DHL. My package was supposed to be delivered on December 24th, and it never showed up. I reached out to customer service, and they couldn’t care less. No help, no solutions, just zero effort to fix anything.
It’s honestly shocking how little DHL cares about actually solving problems. It’s not hard to deliver a package on time, but apparently, that’s too much to ask for.
I’m done with DHL and I’ll be sharing this awful experience on Trustpilot, Google, and social media. Don’t waste your time with them.”
